Contracts
- Online Terms and Conditions of Sale
- Online Terms and Conditions of Sale -Spanish
- Terms of Use
- Privacy Notice
- Store Terms and Conditions of Sale - Spanish
- Outlet Terms of Sale
- Outlet Terms of Sale - Spanish
- Guard It Residential Furniture Protection Plan (Guardian)
- Guard It Residential Furniture Protection Plan (Guardian) Spanish
- Guard It Service Contract-Furniture (Fortegra)
- Guard It Service Contract-Furniture (Fortegra) Spanish
- Guard It Service Contract-Lifestyle Adjustable Base (Fortegra)
- Guard It Service Contract-Lifestyle Adjustable Base (Fortegra) Spanish
- Testing During Demo
- RTG Social Media
- Guard It Residential Lifestyle Adjustable Base Protection Plan (Guardian)
- Guard It Residential Lifestyle Adjustment Base Protection Plan (Guardian)
- Guard It Service Contract-Lifestyle Adjustable Base (Fortegra)
- Version Control Only Guard It Service Contract-Furniture (Fortegra)
- Version Control Only Guard It Residential Furniture Protection Plan (Guardian)
- Store Terms and Conditions of Sale
- Guard It Residential Furniture Protection Plan
- Guard It Service Contract-Furniture
- Guard It Extended Service Contract-Furniture
- Guard It Extended Service Contract-Furniture
- Guard It Service Contract - Furniture (Fortegra)
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- Rooms To Go Checkout - Extend
Online Terms and Conditions of Sale
Version 11.0
Effective September 5th 2024
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Online Terms and Conditions of Sale -Spanish
Version 5.0
Effective December 5th 2022
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Terms of Use
Version 8.0
Effective September 5th 2024
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Privacy Notice
Version 15.0
Effective August 2nd 2023
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Roomstogo.com, Inc.: U.S. Privacy Notice
- Information We Collect
- How We Use the Information We Collect
- Information Sharing
- Your Choices
- Other Online Services and Third-Party Features
- How We Protect Personal Information
- Updates To Our U.S. Online Privacy Notice
- How To Contact Us
- Contact information, such as your name, email and postal address, and telephone number;
- account information, such as online password and other log-in details used to access the Sites;
- payment information, such as name, billing and delivery address and payment card details, including card number, expiration date and security code, which is collected and stored by us and by our third-party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions;
- geolocation information and other general location information;
- commercial information about the products or services you purchased, requested, obtained or considered, including your online order history, and your service or parts requests;
- device and online activity information described in the “Information We Obtain by Automated Means” section below;
- in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and
- other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the automated live chat feature or Customer Care Account) on our Sites.
- Provide our products and services (including delivery, repairs, and customer service) to you;
- provide technical support;
- establish and manage your RTG account and profile;
- process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
- advertise and market our products and services;
- notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner;
- administer your participation in surveys and market research;
- personalize your experience with our Sites;
- communicate with you and provide customer support (such as by email, text, call and in other ways);
- provide customer support services through our automated chat feature and maintain transcripts of chat communications;
- send you offers or other marketing or promotional materials on behalf of RTG;
- perform analytics (including market and consumer research, trend analysis and financial analysis);
- operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
- contact you to conduct surveys or market research;
- verify your identity and protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
- comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Privacy Notice and our Terms of Use and Terms of Sale.
Store Terms and Conditions of Sale - Spanish
Version 4.0
Effective December 5th 2022
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ESTOS TÉRMINOS Y CONDICIONES CONTIENEN UN ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS QUE INCLUYE UNA RENUNCIA A DEMANDAS COLECTIVAS QUE AFECTA SUS DERECHOS. EL MISMO AFECTA LA FORMA EN QUE SE RESUELVEN LAS DISPUTAS. EL ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS SERÁ VINCULANTE PARA USTED. EN UN ARBITRAJE, NO HAY JUEZ NI JURADO Y HAY MENOS REVELACIÓN DE DOCUMENTOS FUNDAMENTALES E INSTANCIAS DE APELACIÓN QUE EN UN TRIBUNAL. LEA ESTOS TÉRMINOS DETENIDAMENTE.
Para leer los Acuerdos, favor dirigirse a roomstogo.com/terms
Los siguientes Términos y Condiciones de Venta, Garantía Limitada del Producto y Acuerdo de Arbitraje y Resolución de Disputas (colectivamente denominados "los Acuerdos") son contratos vinculantes entre usted y la entidad Rooms To Go que realiza esta venta ("RTG", "nosotros" o "nos"). Excepto en la Garantía Limitada del Producto, "usted" significa cualquier persona o entidad que firma esta Orden de Venta o en cuyo nombre se firma la misma y cualesquier derechohabiente, y cualquier persona o entidad que recibe o usa los productos o servicios comprados. Todas esas personas y entidades son los beneficiarios expresamente previstos del Acuerdo de Arbitraje y Resolución de Disputas. En la Garantía Limitada del Producto, “usted” se refiere únicamente el comprador original. Los Acuerdos están expresamente concebidos para el beneficio de todas las filiales de RTG y cualquier proveedor tercero que entregue, repare o intente entregar o reparar su mercancía y sus empresas matrices, subsidiarias, accionistas, miembros, gerentes, socios, directores, ejecutivos, fideicomisarios, empleados, representantes, predecesores, sucesores y cesionarios. Estos Acuerdos no pueden ser cambiados por otro medio que no sea mediante un acuerdo por escrito firmado por usted y por nosotros.
Si alguna parte de los Acuerdos se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto de los Acuerdos permanecerá en total vigor y efecto, excepto según lo expresamente provisto en el Acuerdo de Arbitraje y Resolución de Disputas.
2. La mercancía se entregará para ser ensamblada por usted si la misma está marcada como "Requiere Ensamblado", o si selecciona “Entrega en la Puerta”. USTED ES EL ÚNICO RESPONSABLE DE ENSAMBLAR DICHA MERCANCÍA. USTED ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE RESPONSABILIDAD POR CUALQUIER DAÑO/LESIÓN A USTED O A OTRAS PERSONAS, A SU MERCANCÍA, A SU HOGAR Y A SUS OTRAS PERTENENCIAS EN RELACIÓN CON EL ENSAMBLADO.
3. Limitación de daños para los servicios de entrega: Si usted compra servicios de entrega, RTG usará un proveedor externo de servicios de entrega. El proveedor de servicios de entrega es un beneficiario tercero expresamente previsto de esta Limitación de Daños. LA RESPONSABILIDAD TOTAL DE RTG Y DE CUALQUIER PROVEEDOR TERCERO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y DE SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, ACCIONISTAS, MIEMBROS, DIRECTORES, GERENTES, SOCIOS, EJECUTIVOS, FIDEICOMISARIOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS (RTG y el Proveedor TP") RELACIONADA DE CUALQUIER MANERA CON LOS SERVICIOS DE ENTREGA, NO DEBERÁ EXCEDER DOS VECES EL MONTO TOTAL QUE USTED PAGÓ POR LA ENTREGA DE SU MERCANCÍA, YA SEA QUE USTED RECLAME DAÑOS Y PERJUICIOS (INCLUYENDO, ENTRE OTROS, DAÑOS A BIENES INMUEBLES O PERSONALES) RELACIONADOS CON UN INCUMPLIMIENTO DE CONTRATO, AGRAVIO O CUALQUIER OTRA TEORÍA DE RESPONSABILIDAD. EN NINGÚN CASO RTG O EL Proveedor TP SERÁN RESPONSABLES POR DAÑOS INCIDENTALES O INDIRECTOS. Esta limitación de responsabilidad no aplicará a (a) la responsabilidad que resulte de una negligencia grave o conducta dolosa de parte de RTG o del Proveedor TP y (b) la muerte o lesión corporal que resulte de actos negligentes u omisiones de RTG o del Proveedor TP. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación que precede podría no aplicar para usted.
4. Recogida por parte del cliente: USTED ES EL ÚNICO RESPONSABLE DE CARGAR/TRANSPORTAR/DESCARGAR LA MERCANCÍA Y ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE RESPONSABILIDAD POR CUALQUIER DAÑO O LESIÓN A VEHÍCULOS, MERCANCÍA, BIENES INMUEBLES, A USTED O A OTROS DURANTE EL PROCESO DE CARGA/TRANSPORTE/DESCARGA.
5. Intercambio de información: RTG podrá usar su información o compartirla con las filiales de RTG y terceros con fines de procesar y brindar los servicios de su pedido, coordinar la entrega, marketing, financiación, realizar encuestas (incluyendo encuestas de satisfacción) e investigar y mejorar productos, entre otros. Dicha información puede incluir su nombre, información de contacto e historial de compras. Al proporcionarnos su información de manera voluntaria, usted nos da su consentimiento para usar y compartir su información en la forma descrita.
6. Comunicaciones con el cliente: Sin importar el contexto en el cual usted proporciona su dirección de correo electrónico o número telefónico, cualquier consentimiento previo que pudiera haber dado para recibir llamadas telefónicas/mensajes de texto (SMS)/mensajes MMS, cualquier revocación de dicho consentimiento o cualquier solicitud de ser incluido en una lista federal, estatal o interna de no llamar, usted autoriza a RTG y cualquier otro proveedor tercero de servicios, incluyendo, entre otros, proveedores de servicios de entrega y compañías de encuestas/investigación, a comunicarse con usted por medio de cualquier dirección de correo electrónico o número de teléfono que usted proporcione. Usted acepta que se le puede llamar o enviar mensajes de SMS/MMS usando un sistema de marcado telefónico automático o una voz pregrabada o artificial. Usted acepta que dichas comunicaciones podrán hacerse para cualquier fin, incluyendo, entre otros, procesar su pedido y brindar los servicios relacionados con este, coordinar la entrega, realizar encuestas (incluidas encuestas de satisfacción), investigar y mejorar productos y realizar actividades de marketing. Usted acepta que RTG y cualquier otro proveedor tercero de servicios pueden llamarle o enviarle mensajes relacionados con cualquier tema y que dichos mensajes o llamadas se podrían hacer o enviar usando diferentes números telefónicos o códigos cortos. Usted reconoce además que cada código corto o número telefónico utilizado para comunicarse con usted es una campaña de comunicación independiente, separada de cualquier otra campaña de comunicación que pudiera recibir de o en nombre de RTG y cualquier proveedor tercero de servicios. Para detener, cancelar su subscripción o revocar de otro modo su consentimiento para recibir mensajes de una campaña específica, debe enviar el texto "STOP" a cada campaña individual. Usted acepta que al enviar el texto "STOP" a una campaña de mensajes en particular, SOLO cancelará su subscripción a los mensajes de texto de esa campaña en particular. Si desea optar por su exclusión de TODAS las campañas de mensajes, debe enviar el texto "STOP" a cada una de las campañas de mensajes. De forma alternativa, para optar por su exclusión, puede llamar a RTG al número 800-766-6786 o enviar una notificación a: Legal Department, 11540 US Hwy 92 E, Seffner, FL 33584. Cualquier otro intento por revocar su consentimiento será inválido y no tendrá efecto. Usted acepta además que los métodos de revocación descritos en este párrafo son razonables. Si desea volver a recibir mensajes, regístrese como lo hizo la primera vez. Si necesita ayuda, envíe el texto "HELP" como respuesta a cualquier mensaje que reciba de parte nuestra. Usted certifica, garantiza y declara que el número telefónico que nos proporcionó es su número de contacto y no el de alguien más. Usted declara que tiene permitido recibir llamadas y mensajes de texto en el número telefónico que nos proporcionó. Usted acepta alertarnos inmediatamente cuando deje de usar un número telefónico. RTG puede usar los medios de comunicación descritos en esta sección incluso si usted incurre en costos por recibir dichas comunicaciones. Para atención al cliente, llame al número 800-766-6786. Pueden aplicar tarifas de mensajería de texto y datos. La frecuencia de los mensajes puede variar. Las compañías telefónicas no son responsables por mensajes retrasados o no entregados. Usted acepta que se llegó de mutuo acuerdo a los términos de estos Acuerdos, que los mismos son resultado de un intercambio negociado y que todos los términos en este párrafo son esenciales para los Acuerdos.
7. Fotografías: Usted acepta que podemos tomar o hacer que se tomen fotografías en el momento de la entrega, intento de entrega, instalación de la mercancía o durante citas de servicio y utilizarlas para ayudar a resolver problemas con la mercancía, la entrega, la instalación, daños o servicio de atención al cliente y para verificar la ubicación de la entrega o realizar auditorías para fines de control de calidad.
8. Generalidades: Los cambios en la dirección de entrega pueden retrasar la entrega y son válidos solo si nosotros confirmamos el cambio. La mercancía comprada para entornos comerciales o utilizada para fines comerciales o vendida “EN SU ESTADO ACTUAL” no está cubierta por la Garantía Limitada del Producto que aparece abajo ni por ninguna otra garantía, ya sea expresa o implícita, donde lo permita la ley. La mercancía que se vende “EN SU ESTADO ACTUAL” es definitiva y no será elegible para devoluciones, cambios, reembolsos ni servicio. Nosotros mantenemos la titularidad de toda la mercancía hasta que la misma sea entregada y pagada en su totalidad y no se garantiza que haya disponibilidad de mercancía o que esté en existencia antes de que usted haya realizado el pago total y se haya programado la entrega. Usted es responsable ante nosotros por cualquier costo en el que se incurra para realizar cobros, incluso honorarios de abogados si debemos reclamar pagos de parte suya. Podemos corregir errores de precio o en cálculos en cualquier momento.
GARANTÍA LIMITADA DEL PRODUCTO (“GARANTÍA LIMITADA”)
Esta Garantía Limitada no es transferible y se aplica únicamente al comprador consumidor original de la mercancía y a la mercancía que se haya mantenido en el sitio de entrega original no comercial. RTG garantiza que la mercancía adquirida estará libre de defectos de materiales y mano de obra por un período de UN AÑO a partir de la fecha de entrega o recogida. Para obtener servicio bajo esta Garantía Limitada, el comprador debe enviar a RTG una notificación por escrito sobre el defecto dentro del período de garantía a la dirección 11540 Hwy 92 E, Seffner, Florida 33584, o llamar al 800-766-6786. Esta Garantía Limitada no cubre: 1) desgaste, decoloración o encogimiento de las telas; 2) daños causados por alteraciones, uso indebido, abuso o accidentes; 3) daños o decoloración causada por la luz; 4) variaciones naturales del color o el granulado de los productos; 5) estrías o áreas ásperas en el mimbre, mármol y piedra natural; 6) moho, humedad, suciedad o pelusas; 7) decoloración/pintura oxidada o herrumbre; 8) imperfecciones, pequeñas rajaduras y aceite de teca en muebles de teca nuevos o restaurados; y 9) daño debido al viento, incendios, huracanes y otras causas meteorológicas o climatológicas o desastres naturales. No seguir las instrucciones de cuidados, incluyendo, entre otros, no dejar secar los almohadones de exterior correctamente y no cerrar las sombrillas, anulará la Garantía Limitada. Si usted proporciona una notificación durante el período de la Garantía Limitada de que la mercancía comprada tiene defectos, nosotros, a nuestra discreción, podremos (i) reemplazar la mercancía no conforme o su(s) componente(s) no conforme(s), (ii) reemplazar la mercancía no conforme a cambio de la devolución de esta, o (iii) reembolsar el precio de compra a cambio de la devolución de la mercancía. La mercancía comercial y la mercancía que se vende “EN SU ESTADO ACTUAL” no está cubierta por esta Garantía Limitada del Producto ni por ninguna otra garantía, ya sea expresa o implícita, donde lo permita la ley.
DESCARGO DE RESPONSABILIDAD POR DAÑOS INCIDENTALES E INDIRECTOS: EXCEPTO HASTA DONDE ESTÉ EXPRESAMENTE PROHIBIDO POR LA LEY APLICABLE, NO SEREMOS RESPONSABLES ANTE USTED NI NINGUNA OTRA PERSONA POR DAÑOS INDIRECTOS O INCIDENTALES CAUSADOS POR EL INCUMPLIMIENTO DE ESTA O CUALQUIER OTRA GARANTÍA. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación o exclusión que precede podría no aplicar para usted. Todas las disputas que surjan de esta Garantía Limitada estarán sujetas al Acuerdo de Arbitraje y Resolución de Disputas descrito a continuación. DURACIÓN DE LAS GARANTÍAS IMPLÍCITAS: RTG LIMITA DE MANERA EXPRESA LA DURACIÓN DE LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD Y DE IDONEIDAD PARA CUALQUIER OBJETIVO PARTICULAR A LA DURACIÓN DEL PERÍODO DE GARANTÍA LIMITADA DE UN AÑO A PARTIR DE LA FECHA DE ENTREGA O RECOGIDA. RTG REPUDIA DE MANERA EXPRESA TODA OTRA GARANTÍA, EXPRESA O IMPLÍCITA, INCLUYENDO, ENTRE OTRAS, LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD Y DE IDONEIDAD PARA CUALQUIER OBJETIVO PARTICULAR, DESPUÉS DE LA EXPIRACIÓN DEL PERÍODO DE GARANTÍA LIMITADA. ALGUNOS ESTADOS NO PERMITEN LIMITAR LA DURACIÓN DE UNA GARANTÍA IMPLÍCITA, DE MODO QUE LA LIMITACIÓN QUE PRECEDE PODRÍA NO APLICAR PARA USTED. ESTA GARANTÍA LE CONCEDE DERECHOS LEGALES ESPECÍFICOS, Y USTED PODRÍA TENER TAMBIÉN OTROS DERECHOS QUE VARÍAN DE UN ESTADO A OTRO.
INDEPENDIENTEMENTE DE CUALQUIER LEY QUE INDIQUE LO CONTRARIO, USTED DEBE NOTIFICARNOS DE LA FORMA ESTABLECIDA EN ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS CUALQUIER RECLAMACIÓN DENTRO DEL PERÍODO DE UN AÑO A PARTIR DEL MOMENTO EN QUE SE PRODUCE, DE LO CONTRARIO, SU RECLAMACIÓN NO APLICARÁ Y QUEDARÁ VETADA POR EL TIEMPO TRANSCURRIDO EN LA MAYOR MEDIDA PERMITIDA POR LA LEY.
1. Proceso informal obligatorio para la resolución de disputas. Si usted o cualquier Entidad Arbitrante (como se define más adelante) tienen una Disputa (como se define más adelante), las partes de la Disputa aceptan que harán un esfuerzo de buena fe para resolverla de manera informal. Este proceso debería llevar a una resolución. En conexión con cualquier Disputa, se debe enviar una ("Notificación") a la otra parte en la que se describa la Disputa. La Notificación debe incluir el nombre, la dirección, el número telefónico, la dirección de correo electrónico del reclamante, así como suficiente información para identificar las transacciones que representan un problema. Todo esto además de una descripción detallada de (1) la Disputa, (2) la naturaleza y la base de las reclamaciones y (3) la naturaleza y base de la compensación que se busca. La Notificación debe verificar también que la información provista sea cierta y precisa. El reclamante debe firmar personalmente la Notificación. Usted puede enviar la Notificación por correo electrónico a: legalnotices@roomstogo.com o por correo postal a la dirección: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Si una Entidad Arbitrante tiene una Disputa con usted, esta le enviará la Notificación a la dirección que aparece en su archivo. Luego de recibida la Notificación, usted y la Entidad Arbitrante aceptan negociar de buena fe, incluso a través de una conferencia telefónica informal e individualizada entre usted y la Entidad Arbitrante. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personalmente y participar en la conferencia telefónica (si usted cuenta con la representación de un abogado, su abogado también puede participar). Si la Disputa no se resuelve dentro de los sesenta (60) días posteriores a la recepción de la Notificación (período que puede extenderse si las partes así lo acuerdan), usted y la Entidad Arbitrante aceptan las disposiciones de resolución de disputas que se establecen más adelante. El cumplimiento y la realización de este proceso informal para la resolución de disputas es una condición previa para iniciar un proceso formal para la resolución de disputas, incluida una solicitud de arbitraje. La prescripción y cualquier plazo de cargos de presentación permanecerán suspendidos mientras las partes participan en este proceso informal para la resolución de disputas. Si la suficiencia de una Notificación o el cumplimiento de este proceso informal para la resolución de disputas son objeto de controversia, un tribunal deberá emitir una decisión al respecto antes de la presentación de una solicitud de arbitraje.
Outlet Terms of Sale
Version 9.0
Effective September 5th 2024
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Outlet Terms of Sale - Spanish
Version 4.0
Effective December 13th 2021
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TÉRMINOS Y CONDICIONES DE VENTA Y ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS
ESTOS TÉRMINOS Y CONDICIONES CONTIENEN UN ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS QUE INCLUYE UNA RENUNCIA A DEMANDAS COLECTIVAS QUE AFECTA SUS DERECHOS. EL MISMO AFECTA LA FORMA EN QUE SE RESUELVEN LAS DISPUTAS. EL ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS SERÁ VINCULANTE PARA USTED. EN UN ARBITRAJE, NO HAY JUEZ NI JURADO Y HAY MENOS REVELACIÓN DE DOCUMENTOS FUNDAMENTALES E INSTANCIAS DE APELACIÓN QUE EN UN TRIBUNAL. LEA ESTOS TÉRMINOS DETENIDAMENTE.
Para leer los Acuerdos, favor dirigirse a roomstogo.com/terms
Los siguientes Términos y Condiciones de Venta y el Acuerdo de Arbitraje y Resolución de Disputas (los "Acuerdos") a continuación son contratos vinculantes entre usted y la entidad de Rooms To Go que realiza la venta ("RTG", "nosotros" o "nos"). "Usted" significa cualquier persona o entidad que firme esta Orden de Venta o en cuyo nombre se firme la misma y cualesquiera asesores, y cualquier persona o entidad que reciba o use los productos o servicios comprados. Todas esas personas y entidades son los beneficiarios expresamente previstos del Acuerdo de Arbitraje y Resolución de Disputas. Los Acuerdos están expresamente concebidos para el beneficio de todas las filiales de RTG y cualquier proveedor tercero que entregue, repare o intente entregar o reparar su mercancía y sus empresas matrices, subsidiarias, accionistas, miembros, gerentes, socios, directores, ejecutivos, fideicomisarios, empleados, representantes, predecesores, sucesores y cesionarios. Estos Acuerdos no pueden ser cambiados por otro medio que no sea mediante un acuerdo por escrito firmado por usted y por nosotros.
Si alguna parte de los Acuerdos se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto de los Acuerdos permanecerá en total vigor y efecto, excepto según lo expresamente provisto en el Acuerdo de Arbitraje y Resolución de Disputas.
TÉRMINOS Y CONDICIONES DE VENTA
1. Toda la mercancía que se vende en Outlet Stores de Rooms To Go se vende “En su estado actual”. Las ventas “En su estado actual” no son elegibles para devoluciones, cambios, concesiones, reembolsos ni servicio. La mercancía "En su estado actual" se vende sin ningún tipo de garantía, sea explícita o implícita, lo que incluye, a título enunciativo, pero no limitativo, las de comercialización e idoneidad para cualquier propósito en particular, donde lo permita la ley.
2. RTG podrá usar su información o compartirla con las filiales de RTG y terceros con fines de procesar y brindar los servicios de su pedido, coordinar la entrega, marketing, financiación, realizar encuestas (incluyendo encuestas de satisfacción) e investigar y mejorar productos, entre otros. Dicha información puede incluir su nombre, información de contacto e historial de compras. Al proporcionarnos su información de manera voluntaria, usted nos da su consentimiento para usar y compartir su información en la forma descrita.
3. COMUNICACIONES CON EL CLIENTE: Sin importar el contexto en el cual usted proporciona su dirección de correo electrónico o número telefónico, cualquier consentimiento previo que pudiera haber dado para recibir llamadas telefónicas/mensajes de texto (SMS)/mensajes MMS, cualquier revocación de dicho consentimiento o cualquier solicitud de ser incluido en una lista federal, estatal o interna de no llamar, usted autoriza a RTG y cualquier otro proveedor tercero de servicios, incluyendo, entre otros, proveedores de servicios de entrega y compañías de encuestas/investigación, a comunicarse con usted por medio de cualquier dirección de correo electrónico o número de teléfono que usted proporcione. Usted acepta que se le puede llamar o enviar mensajes de SMS/MMS usando un sistema de marcado telefónico automático o una voz pregrabada o artificial. Usted acepta que dichas comunicaciones podrán hacerse para cualquier fin, incluyendo, entre otros, procesar su pedido y brindar los servicios relacionados con este, coordinar la entrega, realizar encuestas (incluidas encuestas de satisfacción), investigar y mejorar productos y realizar actividades de marketing. Usted acepta que RTG y cualquier otro proveedor tercero de servicios pueden enviarle mensajes relacionados con cualquier tema y que dichos mensajes o llamadas se podrían hacer o enviar usando diferentes números telefónicos o códigos cortos. Usted reconoce además que cada código corto o número telefónico utilizado para comunicarse con usted es una campaña de comunicación independiente, separada de cualquier otra campaña de comunicación que pudiera recibir de o en nombre de RTG y cualquier proveedor tercero de servicios. Para detener, cancelar su subscripción o revocar de otro modo su consentimiento para recibir mensajes de una campaña específica, debe enviar el texto "STOP" a cada campaña individual. Usted acepta que al enviar el texto "STOP" a una campaña de mensajes en particular, SOLO cancelará su subscripción a los mensajes de texto de esa campaña en particular. Si desea optar por su exclusión de TODAS las campañas de mensajes, debe enviar el texto "STOP" a cada una de las campañas de mensajes. De forma alternativa, para optar por su exclusión, puede llamar a RTG al número: 800-766-6786 o enviar una notificación a: Legal Department, 11540 US Hwy 92 E, Seffner, FL 33584. Cualquier otro intento por revocar su consentimiento será inválido y no tendrá efecto. Usted acepta además que los métodos de revocación descritos en este párrafo son razonables. Si desea volver a recibir mensajes, regístrese como lo hizo la primera vez. Si necesita ayuda, envíe el texto "HELP" como respuesta a cualquier mensaje que reciba de parte nuestra. Usted certifica, garantiza y declara que el número telefónico que nos proporcionó es su número de contacto y no el de alguien más. Usted declara que tiene permitido recibir llamadas y mensajes de texto en el número telefónico que nos proporcionó. Usted acepta alertarnos inmediatamente cuando deje de usar un número telefónico. RTG puede usar los medios de comunicación descritos en esta sección incluso si usted incurre en costos por recibir dichas comunicaciones. Para atención al cliente, llame al número 800-766-6786. Pueden aplicar tarifas de mensajería de texto y datos. La frecuencia de los mensajes puede variar. Las compañías telefónicas no son responsables por mensajes retrasados o no entregados. Usted acepta que se llegó de mutuo acuerdo a los términos de estos Acuerdos, que los mismos son resultado de un intercambio negociado y que todos los términos en este párrafo son esenciales para los Acuerdos.
4. Usted debe recoger su mercancía o programar la entrega en un plazo de 24 horas después de realizar la compra. Todas las órdenes que no cumplan esta política estricta de 24 horas quedan sujetas a cancelación. Si su orden es cancelada, se le emitirá un certificado de mercancía como reembolso de cualquier pago o depósito. Si tiene preguntas, diríjase al Outlet Store donde realizó la compra.
5. Recogida: La recogida por el cliente se atiende por orden de llegada. Usted es responsable de confirmar el horario de recogida del local. No se sacará su mercancía hasta que usted llegue. Debe tener su recibo y un documento de identidad con fotografía válido para poder recoger su mercancía. Siempre permanezca junto a su vehículo mientras se encuentre en el área de recogida por el cliente. Para evitar el daño a la mercancía y/o al vehículo, debe venir con un vehículo lo suficientemente grande para acomodar la mercancía que va a recoger. Usted es responsable de llegar con materiales adecuados para sujetar de manera segura la mercancía cargada; RTG no proporciona este tipo de materiales. USTED ES EL ÚNICO RESPONSABLE DE CARGAR, DESCARGAR Y TRANSPORTAR LA MERCANCÍA. USTED CONVIENE EN INDEMNIZAR Y EXIMIR A RTG DE TODA RESPONSABILIDAD POR CUALQUIER DAÑO O LESIÓN A VEHÍCULOS, MERCANCÍAS, A USTED MISMO O A OTRAS PERSONAS DURANTE EL PROCESO DE CARGA, DESCARGA O TRANSPORTE.
6. Servicio de entrega a domicilio: La entrega de mercadería a domicilio podría estar disponible por un cargo adicional, aunque las áreas de entrega podrían ser restringidas. La reprogramación de una entrega en el día programado para la misma podría incurrir en cargos adicionales. Si usted cancela su orden el mismo día de la entrega y solicita un reembolso, cualquier pago o depósito será reembolsado únicamente con un certificado de mercancía. El servicio de entregas de RTG Outlet Store es de descarga en el punto de entrega. Algunos artículos podrían requerir que usted hiciera el ensamblaje de las partes. SI COMPRA MERCANCÍA A SER DESCARGADA EN EL PUNTO DE ENTREGA O ENTREGADA PARA SER ENSAMBLADA POR USTED, USTED ES EL ÚNICO RESPONSABLE DE ENSAMBLAR DICHA MERCANCÍA. USTED ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE DAÑOS POR CUALQUIER DAÑO/LESIÓN A USTED O A OTRAS PERSONAS, A SU MERCANCÍA, A SU HOGAR Y A SUS OTRAS PERTENENCIAS RELACIONADAS CON EL ENSAMBLADO. Una vez firmado el recibo de entrega, usted asume plena responsabilidad por la mercancía. Si compra el servicio de entrega a domicilio directamente a un tercero (y no a o a través de RTG), RTG no se responsabilizará por ningún daño o lesión sufrido por usted, la mercancía ni sus bienes muebles o inmuebles con relación a dichos servicios de entrega a domicilio.
7. Limitación de daños para los servicios de entrega: Si usted compra servicios de entrega de o a través de RTG, RTG usará un proveedor tercero de servicios de entrega ("el proveedor de servicios de entrega"). El proveedor de servicios de entrega es el beneficiario tercero expresamente previsto de esta Limitación de Daños. LA RESPONSABILIDAD TOTAL DE RTG Y DE CUALQUIER PROVEEDOR TERCERO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y DE SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS, RELACIONADA DE ALGUNA MANERA CON LOS SERVICIOS DE ENTREGA, NO DEBERÁ EXCEDER DOS VECES EL MONTO TOTAL QUE USTED PAGÓ POR LA ENTREGA DE SU MERCANCÍA, YA SEA QUE USTED RECLAME DAÑOS Y PERJUICIOS (INCLUYENDO, ENTRE OTROS, DAÑOS A BIENES INMUEBLES O PERSONALES) RELACIONADOS CON UN INCUMPLIMIENTO DE CONTRATO O AGRAVIO O CUALQUIER OTRA TEORÍA DE RESPONSABILIDAD. EN NINGÚN CASO RTG O CUALQUIER OTRO PROVEEDOR TERCERO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS SERÁN RESPONSABLES POR DAÑOS CONSECUENTES O INCIDENTALES RELACIONADOS CON SUS SERVICIOS DE ENTREGA. Esta limitación de responsabilidad no aplicará a (a) la responsabilidad que resulte de una negligencia grave o conducta dolosa de parte del proveedor de servicios de entrega o de RTG y (b) muerte o lesión corporal que resulte de actos negligentes u omisiones del proveedor de servicios de entrega o de RTG. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación que precede podría no aplicar para usted.
8. Usted acepta que podemos tomar o hacer que se tomen fotografías en el momento de la entrega, intento de entrega, instalación de la mercancía o durante citas de servicio y utilizarlas para ayudar a resolver problemas con la mercancía, la entrega, la instalación, daños o servicio de atención al cliente y para verificar la ubicación de la entrega o realizar auditorías para fines de control de calidad.
ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS: LEA DETENIDAMENTE – ESTE ACUERDO AFECTA SUS DERECHOS LEGALES
INDEPENDIENTEMENTE DE CUALQUIER LEY QUE INDIQUE LO CONTRARIO, USTED DEBE NOTIFICARNOS DE LA FORMA ESTABLECIDA EN ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS CUALQUIER RECLAMACIÓN DENTRO DEL PERÍODO DE UN AÑO A PARTIR DEL MOMENTO EN QUE SE PRODUCE, DE LO CONTRARIO, SU RECLAMACIÓN NO APLICARÁ Y QUEDARÁ VETADA POR EL TIEMPO TRANSCURRIDO EN LA MAYOR MEDIDA PERMITIDA POR LA LEY.
1. Proceso informal obligatorio para la resolución de disputas. Si usted o cualquier Entidad Arbitrante (como se define más adelante) tienen una Disputa (como se define más adelante), las partes de la Disputa aceptan que harán un esfuerzo de buena fe para resolverla de manera informal. Este proceso debería llevar a una resolución. En conexión con cualquier Disputa, se debe enviar una ("Notificación") a la otra parte en la que se describa la Disputa. La Notificación debe incluir el nombre, la dirección, el número telefónico, la dirección de correo electrónico del reclamante, así como suficiente información para identificar las transacciones que representan un problema. Todo esto además de una descripción detallada de (1) la Disputa, (2) la naturaleza y la base de las reclamaciones y (3) la naturaleza y base de la compensación que se busca. La Notificación debe verificar también que la información provista sea cierta y precisa. El reclamante debe firmar personalmente la Notificación. Usted puede enviar la Notificación por correo electrónico a: legalnotices@roomstogo.com o por correo postal a la dirección: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Si una Entidad Arbitrante tiene una Disputa con usted, esta le enviará la Notificación a la dirección que aparece en su archivo. Luego de recibida la Notificación, usted y la Entidad Arbitrante aceptan negociar de buena fe, incluso a través de una conferencia telefónica informal e individualizada entre usted y la Entidad Arbitrante. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personalmente y participar en la conferencia telefónica (si usted cuenta con la representación de un abogado, su abogado también puede participar). Si la Disputa no se resuelve dentro de los sesenta (60) días posteriores a la recepción de la Notificación (período que puede extenderse si las partes así lo acuerdan), usted y la Entidad Arbitrante aceptan las disposiciones de resolución de disputas que se establecen más adelante. El cumplimiento y la realización de este proceso informal para la resolución de disputas es una condición previa para iniciar un proceso formal para la resolución de disputas, incluida una solicitud de arbitraje. La prescripción y cualquier plazo de cargos de presentación permanecerán suspendidos mientras las partes participan en este proceso informal para la resolución de disputas. Si la suficiencia de una Notificación o el cumplimiento de este proceso informal para la resolución de disputas son objeto de controversia, un tribunal deberá emitir una decisión al respecto antes de la presentación de una solicitud de arbitraje.
2. Arbitraje obligatorio: LUEGO DE AGOTAR EL PROCESO INFORMAL PARA LA RESOLUCIÓN DE DISPUTAS, USTED Y CUALQUIER "ENTIDAD ARBITRANTE" (QUE INCLUYE A RTG, CUALQUIER TERCERO QUE ENTREGUE, REPARE O INTENTE ENTREGAR O REPARAR LA MERCANCÍA DE USTED, Y CUALQUIERA DE SUS FILIALES, EMPRESAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, GERENTES, SOCIOS, FIDEICOMISARIOS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES O CESIONARIOS) ACUERDAN QUE CUALQUIER DISPUTA O RECLAMACIÓN NO RESUELTA ENTRE USTED Y CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, ENTRE OTRAS, CUALQUIER DISPUTA O RECLAMACIÓN QUE SE RELACIONE DE CUALQUIER FORMA CON SU RELACIÓN CON CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, ENTRE OTROS, CUALQUIER PRODUCTO O SERVICIO VENDIDO, REALIZADO O DISTRIBUIDO POR CUALQUIER ENTIDAD ARBITRANTE, CUALQUIER TRANSACCIÓN CON CUALQUIER ENTIDAD ARBITRANTE, CUALQUIER GARANTÍA EMITIDA POR CUALQUIER ENTIDAD ARBITRANTE, LOS TÉRMINOS Y CONDICIONES DE VENTA, EL FINANCIAMIENTO DE CUALQUIER COMPRA A CUALQUIER ENTIDAD ARBITRANTE, LA ENTREGA, INTENTO DE ENTREGA O INSTALACIÓN DE SU MERCANCÍA, EL USO, RECOLECCIÓN O ALMACENAMIENTO DE INFORMACIÓN PERSONAL, O LOS TÉRMINOS DE USO O EL AVISO DE PRIVACIDAD, INCLUYENDO DISPUTAS O RECLAMACIONES BAJO LAS LEYES FEDERALES O ESTATALES, EL DERECHO CONSUETUDINARIO Y LAS LEYES DE RESPONSABILIDAD EXTRACONTRACTUAL ("DISPUTA"), DEBE RESOLVERSE EXCLUSIVAMENTE MEDIANTE UN ARBITRAJE DEFINITIVO Y VINCULANTE Y NO MEDIANTE TRIBUNALES O JURADOS. EL TÉRMINO “DISPUTA” Y EL REQUISITO DE ARBITRAR SE INTERPRETARÁN DE MANERA AMPLIA. INDEPENDIENTEMENTE DE LO ANTERIOR, USTED O CUALQUIER ENTIDAD ARBITRANTE PUEDEN OPTAR POR RESOLVER UNA DISPUTA EN UN TRIBUNAL DE RECLAMOS MENORES SI LA DISPUTA CALIFICA PARA TAL TRIBUNAL Y EL ASUNTO PROCEDE ÚNICAMENTE COMO CASO INDIVIDUAL (NO COLECTIVO NI REPRESENTATIVO) Y BUSCA COMPENSACIÓN INDIVIDUAL, SIEMPRE Y CUANDO LA ACCIÓN PERMANEZCA EN ESE TRIBUNAL Y NO SEA REMOVIDA NI APELADA EN UN TRIBUNAL DE JURISDICCIÓN GENERAL. ESTA ELECCIÓN PUEDE HACERSE EN CUALQUIER MOMENTO ANTES DE LA ASIGNACIÓN DE UN ÁRBITRO. USTED Y CUALQUIER ENTIDAD ARBITRANTE ACEPTAN QUE AMBAS PARTES PODEMOS PRESENTAR UNA DEMANDA ANTE UN TRIBUNAL PARA QUE EMITA UNA MEDIDA CAUTELAR PARA EVITAR VIOLACIONES A LOS DERECHOS DE LA PROPIEDAD INTELECTUAL U OTROS ABUSOS DE LA MISMA. ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS APLICA A LAS DISPUTAS QUE SURJAN ANTES, DURANTE O DESPUÉS DE LA FECHA DE SU COMPRA, INDEPENDIENTEMENTE DE CUALQUIER GARANTÍA QUE ESTÉ VIGENTE, Y SOBREVIVE A LA CANCELACIÓN DE SU PEDIDO U OTRA RECISIÓN DE LOS ACUERDOS, INCLUYENDO, ENTRE OTRAS, LA RECISIÓN DE LA GARANTÍA LIMITADA.
Usted y cualquier Entidad Arbitrante renuncian al derecho a un juicio con jurado y a cualquier derecho a una audiencia de la Disputa en un tribunal, en la medida más amplia permitida por la ley. En el arbitraje, las disputas son resueltas por un árbitro neutro en lugar de un juez o jurado, los hallazgos son más limitados que en un tribunal, y la decisión del árbitro está sujeta a revisión limitada por los tribunales. El árbitro puede, en base individual, laudar los mismos daños y perjuicios e indemnizaciones que un tribunal en favor o en contra únicamente de las partes del arbitraje, incluyendo compensaciones monetarias por daños y perjuicios, medidas cautelares y de reparación declaratoria, y solo en la medida necesaria para proporcionar la indemnización justificada por la reclamación individual de la parte en cuestión. En ninguna circunstancia el árbitro podrá tomar decisiones sobre acciones colectivas. El árbitro debe regirse por los términos de los Acuerdos, tal y como lo haría un tribunal. El árbitro no puede considerar ninguna oferta de acuerdo previo al tomar su decisión. Independientemente de la forma en que se lleve a cabo el arbitraje, el árbitro emitirá una decisión por escrito y en la misma expondrá los resultados y las conclusiones esenciales en los que se basa el laudo. El laudo del arbitraje será vinculante únicamente entre las partes de este y no tendrá un efecto excluyente sobre ningún otro arbitraje o procedimiento que involucre a una parte distinta, siempre y cuando el árbitro pueda considerar fallos en otros arbitrajes que involucren a individuos distintos. La sentencia sobre el laudo del árbitro podrá registrarse en cualquier tribunal de jurisdicción competente. El arbitraje será conducido por un único árbitro de la American Arbitration Association (Asociación Americana de Arbitraje, "AAA") y el monto y la naturaleza de la indemnización no debe exceder la reparación establecida por las leyes aplicables. El arbitraje será conducido en el condado donde usted resida o en cualquier otra ubicación mutuamente acordada. Se aplicará el Reglamento de Arbitraje de Consumo de la AAA, según las modificaciones al mismo establecidas por este Acuerdo de Arbitraje y Resolución de Disputas. Si la AAA no aplica dicho reglamento, se aplicará el Reglamento de Arbitraje Comercial de la AAA, según las modificaciones al mismo establecidas por este Acuerdo de Arbitraje y Resolución de Disputas. El reglamento de la AAA y un formulario que puede utilizarse para iniciar los procedimientos de arbitraje están disponibles en www.adr.org. Usted y la Entidad Arbitrante acuerdan que, si por cualquier razón la AAA no lleva a cabo o no está disponible para llevar a cabo el arbitraje de conformidad con este Acuerdo de Arbitraje y Resolución de Disputas, las partes acordarán una organización de arbitraje suplente. Si las partes no logran llegar a un acuerdo en este sentido, las partes deberán pedir a un tribunal de jurisdicción competente que les asigne una organización de arbitraje para que administre un procedimiento de conformidad con los términos del presente Acuerdo de Arbitraje y Resolución de Disputas. Las partes acuerdan además que la elección de la AAA como foro no es parte integral del presente Acuerdo de Arbitraje y Resolución de Disputas.
3. Delegación/Arbitrabilidad. La Ley Federal de Arbitraje (“FAA”) se aplica sobre este Acuerdo de Arbitraje y Resolución de Disputas exclusivamente y rige su interpretación y cumplimiento. Excepto si se especifica lo contrario en otra parte de este Acuerdo de Arbitraje y Resolución de Disputas, el árbitro, y no ningún tribunal o agencia local, estatal o federal, tendrá la facultad de decidir y decidirá sobre todos los asuntos o disputas relacionados con el significado, la validez, formación, exigibilidad, interpretación, alcance y aplicación de este Acuerdo de Arbitraje y Resolución de Disputas (incluida la cuestión de la posibilidad de someter a arbitraje), los Términos y Condiciones de Venta, los Términos de uso y el Aviso de Privacidad, salvo que un tribunal dirimirá cualquier cuestión relacionada con el significado, la validez y el cumplimiento de la Sección 4 del presente Acuerdo de Arbitraje y Resolución de Disputas.
4. Renuncia a Demanda colectiva de arbitraje: Usted y cualquier Entidad Arbitrante acuerdan que el arbitraje se llevará a cabo únicamente en base individual y no en una base general colectiva, representativa, consolidada ni de abogado privado. Una Disputa no puede ser consolidada con una reclamación o revelación de documentos fundamentales realizada por una persona o entidad cualquiera que no forme parte del procedimiento de arbitraje. El árbitro no puede laudar compensación a ninguna persona o entidad que no sea una de las partes del procedimiento de arbitraje, y solo puede laudar dicha compensación según corresponda para proporcionar compensación a una de las partes del procedimiento de arbitraje. La renuncia a demandas colectivas y compensación colectiva es una parte fundamental de este Acuerdo de Arbitraje y Resolución de Disputas vinculante y no puede separarse del mismo. Si un tribunal determina que la renuncia a demandas colectivas y compensación colectiva no puede aplicarse a una reclamación o una solicitud de compensación en particular y todas las apelaciones a dicha decisión se han agotado (o la decisión es de forma otra definitiva), las partes acuerdan que esa reclamación o solicitud de compensación en particular se procese en tribunales pero que la misma deberá separarse y permanecer a la espera del arbitraje del resto de las reclamaciones.
5. Honorarios, costas y procedimientos relacionados con el arbitraje: A menos que se disponga lo contrario en el presente, todos los cargos de presentación, cargos administrativos y cargos y gastos del árbitro serán pagados de acuerdo con el reglamento aplicable de la AAA. Si el total de sus reclamaciones por daños y perjuicios es de $25,000 o menos, excluyendo los honorarios de sus abogados: (1) el árbitro puede laudarle a usted los honorarios razonables de abogados, honorarios de expertos y costas (en conjunto por hasta $10,000) si usted gana el arbitraje y si el laudo por su reclamación (excluyendo costas y honorarios) excede por 50 % la última oferta de la Entidad Arbitrante, oferta que no debe compartirse con el árbitro hasta luego del laudo; y (2) el árbitro podría no laudar a ninguna Entidad Arbitrante sus honorarios de abogados, honorarios de expertos o costas a si determina que su reclamación fue frívola, se presentó por un fin inadecuado o de mala fe o después de la aplicación de las disposiciones del Reglamento Federal del Procedimiento Civil 68, el cual se aplicará y deberá ser hecho valer por el árbitro. Si el total de las reclamaciones por daños y perjuicios de usted es más de $25,000, sin incluir los honorarios de sus abogados, el árbitro puede laudar a la parte vencedora la totalidad o parte de sus gastos razonables por concepto de honorarios de abogados, honorarios de expertos y costas, incluidos los cargos de la AAA, en la medida en que dichos cargos y costas si un tribunal pudiera laudarlos o si el árbitro determina que la reclamación o la defensa fue frívola o se presentó por un fin inadecuado o de mala fe o después de la aplicación de las disposiciones del Reglamento Federal del Procedimiento Civil 68, el cual se aplicará y deberá ser hecho valer por el árbitro. En arbitrajes llevados a cabo de conformidad con el Reglamento de Arbitraje de Consumo de la AAA, cuando no haya reclamaciones o contrarreclamaciones divulgadas que excedan los $25,000, la Disputa se solucionará mediante el envío de documentos únicamente/arbitraje de escritorio, excepto cuando cualquiera de las partes solicite una audiencia o el árbitro decida que es necesaria una audiencia. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personal e individualmente (con su abogado si tiene uno) en una conferencia telefónica individualizada con un gerente de casos antes de que se asigne un árbitro.
Si usted o cualquier Entidad Arbitrante presentan o causan que se presente ante un tribunal, agencia u otro tribunal arbitral cualquiera una Disputa que esté sujeta a arbitraje conforme a este Acuerdo de Arbitraje y Resolución de Disputas (una "Demanda Arbitrable"), el demandado puede proporcionar una notificación por escrito al demandante (o su abogado) de su deber de someter a arbitraje la Demanda Arbitrable conforme a este Acuerdo de Arbitraje y Resolución de Disputas. Si el demandante no desestima la Demanda Arbitrable en un plazo de 14 días calendarios a partir de dicha notificación y el demandado tiene éxito con un recurso para forzar el cumplimiento de los términos de este Acuerdo de Arbitraje y Resolución de Disputas, el demandante será responsable de pagar los honorarios profesionales razonables de los abogados y otras costas en los que el demandado incurra al responder a la demanda y forzar el arbitraje de la Demanda Arbitrable. Cualquier solicitud por dichos honorarios y costas se dirigirá al árbitro y será este quien decida al respecto como si se tratase de una Disputa y de conformidad con este Acuerdo de Arbitraje y Resolución de Disputas.
6. Reclamaciones masivas: Si un mismo abogado presenta veinticinco o más reclamaciones similares en contra de una o más Entidades Arbitrantes o si estas se coordinan (en colectivo, "Reclamaciones masivas"), usted entiende y acepta que la resolución de su reclamación podría retrasarse. Usted acepta también el siguiente proceso coordinado de casos de muestra (bellwether) y que su reclamación, así como todas las Reclamaciones masivas, estarán sujetas a la tabla de tarifas de Presentación de Múltiples Casos de Consumo de la AAA vigente al momento en el que se seleccionan las reclamaciones para los procedimientos de casos de muestra. El abogado de los demandantes y el abogado de las Entidades Arbitrantes deben seleccionar cada uno diez casos para procesarlos primero en el arbitraje en procedimientos de casos de muestra. El resto de los casos no se presentarán ni se considerarán presentados en el arbitraje hasta tanto sean seleccionados para un procedimiento de casos de muestra. Si las partes no logran resolver los casos restantes luego de la conclusión de los procedimientos de casos de muestra iniciales, cada parte deberá seleccionar otros diez casos para proceder al arbitraje para un segundo conjunto de procedimientos de casos de muestra. Este proceso continuará así hasta que las partes logren resolver todas las reclamaciones, bien sea a través de acuerdos mutuos o el arbitraje. Solo se puede asignar un caso a cada árbitro como parte de este proceso. Se suspenderá la prescripción para las reclamaciones de un individuo hasta que el caso de dicho individuo se seleccione para un procedimiento de casos de muestra, se retire o se resuelva por otros medios. Un tribunal tendrá autoridad para obligar a que se cumpla lo estipulado en este párrafo y, de ser necesario, emitir una medida cautelar para evitar la presentación masiva de solicitudes de arbitraje en contra de las Entidades Arbitrantes.
7. Renuncia a demanda colectiva sin arbitraje y a jurado: Usted y cualquier Entidad Arbitrante aceptan que, en la mayor medida permitida por la ley, si por cualquier motivo procede una Disputa en tribunales en lugar del arbitraje: (1) usted y cualquier Entidad arbitrante renuncian al derecho a un juicio con jurado; (2) la Disputa procederá únicamente sobre una base individual, no colectiva ni representativa; y (3) ni usted ni ninguna Entidad arbitrante pueden ser miembros de una demanda colectiva o representativa, ni de otra forma participar en ningún procedimiento general colectivo, representativo, consolidado o de abogado privado.
8. Divisibilidad. Excepto por lo específicamente previsto en el presente documento, si alguna parte del Acuerdo de Arbitraje y Resolución de Disputas se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto del presente Acuerdo de Arbitraje y Resolución de Disputas permanecerá en total vigor y efecto.
9. Cambios: Si en el futuro realizamos cambios a este Acuerdo de Arbitraje y Resolución de Disputas (distinto a un cambio en la Dirección de Notificación), dichos cambios no aplicarán a ninguna Disputa para la cual usted ya haya entregado Notificación a cualquier Entidad Arbitrante.
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Guard It Residential Furniture Protection Plan (Guardian)
Version 1.2
Effective August 6th 2020
DownloadTable of Contents
GUARD IT
RESIDENTIAL FURNITURE PROTECTION PLAN
TERMS AND CONDITIONS
(Includes Dispute Resolution/Arbitration Agreement and Class Action Waiver)
FOR ONLINE CLAIMS: www.gppclaims.com
HOW TO FILE A CLAIM: |
1. BEFORE YOU GO ONLINE OR CALL –
WHAT’S COVERED? |
Guard It Residential Furniture Protection Plan (Guardian) Spanish
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Guard It Service Contract-Furniture (Fortegra)
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Effective August 5th 2020
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SERVICE CONTRACT – FURNITURE
THIS IS NOT A CONTRACT OF INSURANCE
(Includes Dispute Resolution/Arbitration Agreement and Class Action Waiver)
Guard It Service Contract-Furniture (Fortegra) Spanish
Version 1.0
Guard It Service Contract-Lifestyle Adjustable Base (Fortegra)
Version 1.0
Guard It Service Contract-Lifestyle Adjustable Base (Fortegra) Spanish
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Effective April 14th 2020
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Guard It Residential Lifestyle Adjustable Base Protection Plan (Guardian)
Version 1.0
Guard It Residential Lifestyle Adjustment Base Protection Plan (Guardian)
Version 1.0
Effective July 20th 2020
DownloadTable of Contents
GUARD IT
RESIDENTIAL LIFESTYLE ADJUSTABLE BASE PROTECTION PLAN
TERMS AND CONDITIONS
(Includes Dispute Resolution/Arbitration Agreement and Class Action Waiver)
HOW TO FILE A CLAIM: |
DETERMINE WHETHER YOUR CLAIM MAY BE COVERED BY THIS LIFESTYLE ADJUSTABLE BASE PROTECTION PLAN (THE “PLAN”)
The section of this Plan entitled “WHAT’S COVERED” below describes the claims that are covered by this Plan. The manufacturer of Your Lifestyle Adjustable Base (the “Manufacturer”) provides a warranty for certain Breakdowns (the “Manufacturer Warranty”). As specified below, this Plan, which is offered by CNA Warranty Services, Inc. and CNA Warranty Services of Florida, Inc. (together, “CNA”), and the contractual liability policies securing this Plan, do not provide coverage, administration or service for any repairs or replacements that are still covered by the Manufacturer Warranty (“Manufacturer Warranty Claims”).
However, notwithstanding that this Plan does not cover Manufacturer Warranty Claims, Guardian Protection Products, Inc. (“Guardian”), the Administrator of this Plan, will attempt to assist You with any Manufacturer Warranty Claims. Such assistance may include, at Guardian’s sole discretion, (i) trouble-shooting with You by telephone regarding the Breakdown (or arranging for the Manufacturer to assist you with trouble-shooting by telephone), (ii) sending a service technician to Your home (or arranging for the Manufacturer to send a service technician to Your home) to repair Your Lifestyle Adjustable Base, (iii) arranging for the replacement of Your Lifestyle Adjustable Base, and/or (iv) in certain circumstances, transferring your call or referring you to the Manufacturer, which will handle your Manufacturer Warranty Claim. In the event that any or all of the cost of any such repair or replacement is covered by the Manufacturer Warranty, Guardian will seek reimbursement from the manufacturer for such cost. Please note that the obligation described in this paragraph to assist You with Manufacturer Warranty Claims is an obligation solely of Guardian and not of CNA.
IS THIS DELIVERY DAMAGE OR A SETUP ISSUE?
If so, please contact Your Retailer. This Plan does not cover any damage or setup issues that occurred during delivery or set-up of the Furniture Items.
DO I HAVE THE REQUIRED INFORMATION? (Failure to provide all information may result in denial of coverage.)
Check that You have all Plan documents, the itemized receipt, photographs of the affected area, and can describe the damage and its cause. ALL CLAIMS MUST BE FILED WITHIN 30 DAYS OF THE INCIDENT.
DO NOT ATTEMPT TO REPAIR OR CALL A TECHNICIAN – Unauthorized repairs may void coverage.
2. TO FILE A CLAIM: Call 1-877-680-2620.
IMPORTANT DETAILS:
The following documents together constitute the entire agreement between You and Us: (i) this Plan, and (ii) Your receipt from the Retailer containing the Furniture Items covered by this Plan, and the Plan’s cost. To fulfill Your claim, We may provide repair advice and/or products or You may receive a no-charge in-home visit by a technician who will attempt to repair the damage. If We cannot repair Your Furniture Item, We will either replace it or provide You with an in-store credit at Our sole discretion. Credit will be offered at the Retailer where the Plan was purchased, subject to the Limit of Liability, and will exclude all taxes and delivery/shipping costs. If You move outside of the Retailer’s delivery area, You will be responsible for any additional delivery/shipping costs.
We have the right to deny service should You refuse Our attempts to repair or service Your Furniture Item. You also must provide a safe, non- threatening environment for Our technicians to perform service. You must be present for any scheduled technician visit.
We will not be responsible or otherwise service matching pieces of Furniture Items that are not damaged, and We are not responsible for and will take no action to correct dye lot, texture or any other variations arising from service or replacement of a part or entire Furniture Item. This Plan does not transfer to replacement furniture. If replacement of the damaged Furniture Item is necessary, We cannot guarantee that the replacement will exactly match the Furniture Item, especially if the Furniture Item has been discontinued by the manufacturer.
DEFINITIONS:
Throughout this Plan:
- “You” and “Your” refer to the purchaser of this Plan as shown on the receipt, and includes the Lessee if the Furniture Item was acquired under a rent-to-own or lease-purchase transaction (collectively, “RTO Transaction”);
- “We,” “Us,” “Our” or “Obligor” refer to the company obligated under this Plan, which is: (a) CNA Warranty Services, Inc. in all states except Florida; and (b) In Florida, CNA Warranty Services of Florida, Inc.;
- “Administrator” refers to Guardian Protection Products, Inc. (“Guardian”), P.O. Box 300, Hickory, NC 28603-0300, 1-877-680-2620;
- “Furniture Item(s)” refers to adjustable bases that You purchased concurrently with this Plan and are shown as covered Furniture Item(s) on Your receipt;
- “Retailer” refers to the Rooms To Go entity from which You purchased the Furniture Item(s) and this Plan;
- “Breakdown” refers to mechanical or electrical failure of or damage to a Furniture Item due to a defect in materials or workmanship; and
- “Breakage” refers to accidental damage to the structural components of a Furniture Item, but does not include a Breakdown.
- “Lifestyle Adjustable Base” refers to the only Furniture Item covered by this Plan.
DEDUCTIBLE: No deductible is required.
WHAT’S COVERED?
This Plan covers the following damages, subject to the What’s Not Covered and other Plan Terms and Conditions:
THIS PLAN COVERS ONLY THE LIFESTYLE ADJUSTABLE BASE:
Breakdowns of frames, decking/platform, remotes (including remote control units and receivers), and the following mechanisms: lifting and lowering mechanisms, sleeper, reclining, inclining, motors, drive motors, vibrating and massaging mechanisms, AC/DC transformers, control box, junction box and power down box, cable failures, and heating all of which will be covered only if they were originally covered by a manufacturer’s warranty and the warranty for such damage has expired. Damages as a direct result of a power surge are also covered.
Parts will be replaced with those of like kind and quality at Our sole discretion. We may use new or remanufactured parts. If the covered Furniture Item cannot be repaired, if the cost of the repair exceeds the original purchase price, or if parts are no longer available or are discontinued by the manufacturer, the covered Furniture Item will be replaced, as solely determined by Us, with a product of similar features and function.
WHAT’S COVERED? |
This Plan covers the following damages, subject to the What’s Not Covered and other Plan Terms and Conditions: THIS PLAN COVERS ONLY THE LIFESTYLE ADJUSTABLE BASE: Breakdowns of frames, decking/platform, remotes (including remote control units and receivers), and the following mechanisms: lifting and lowering mechanisms, sleeper, reclining, inclining, motors, drive motors, vibrating and massaging mechanisms, AC/DC transformers, control box, junction box and power down box, cable failures, and heating all of which will be covered only if they were originally covered by a manufacturer’s warranty and the warranty for such damage has expired. Damages as a direct result of a power surge are also covered. Parts will be replaced with those of like kind and quality at Our sole discretion. We may use new or remanufactured parts. If the covered Furniture Item cannot be repaired, if the cost of the repair exceeds the original purchase price, or if parts are no longer available or are discontinued by the manufacturer, the covered Furniture Item will be replaced, as solely determined by Us, with a product of similar features and function. |
WHAT’S NOT COVERED?
We will not repair or replace the following:
- Warranties: Damage that is covered or should be covered by a store/manufacturer’s warranty or any other warranty; any item sold without a store/manufacturer’s warranty; any damage subject to manufacturer’s recall;
- Handling: Damage during delivery, set-up, assembly or while in transit;
- External Elements: Damage while any Furniture Item is located outside of the residence, including, but not limited to, Furniture Items located on screened-in porches;
- General Wear and Tear;
- Non-Accidental Damage: Any intentional physical damage; any modifications made to the Furniture Item; failure to follow manufacturer’s installation, operation or maintenance instructions; damages caused by misuse, neglect, abuse, civil commotion or riot; damage caused by improper or unauthorized cleaning methods or topical treatments (other than those provided by Us);
- Consequential/Incidental Damages: Loss or injury to a person or loss or damage to other property or any incidental, contingent, special, or any direct or indirect loss and consequential damages, including, but not limited to, losses incurred due to any delay in rendering service under this Plan or resulting loss of use;
- Pets/Animals: Damage caused by pets or other animals, including, but not limited to, damage caused by beaks, claws, jaws or insect infestation;
- Surface Damage: Damage that is a scratch, scuff, indentation or other mark that has no impact on the operational functionality of the Furniture Item;
- Specific Components/Materials: Cloth/dust covers and decking; mattresses; wooden bed slats; non- functional or aesthetic parts;
- Other Damage: Damage due to Breakage; caused by outside contractors/technicians; caused by wiring faults/incorrect voltage, other than a power surge while following manufacturer’s operating instructions; caused by leaking appliances, pipes; damages that should be covered under homeowner’s/renter’s insurance, including, but not limited to, fire, burglary, theft, vandalism or acts of nature/God; any pre- existing conditions that existed prior to the effective date of this Plan;
- Excluded Furniture: “As-Is,” “Pre-owned,” “Final Sale,” “Open Box,” or Rental Furniture (other than covered RTO Transactions).
GENERAL PROVISIONS: This is a legal contract (herein referred to as the “Plan”). By purchasing it, You understand that it is a legal contract and acknowledge that You have had the opportunity to read the terms and conditions set forth herein. Coverage under this Plan is limited to damage that occurs in the 50 states of the United States, including the District of Columbia, and is only valid for new Furniture Item(s) purchased concurrently with this Plan and shown on Your receipt. All coverages are for covered damage from a single incident. Furniture used for commercial purposes, including, but not limited to, furniture located in multi-user organizations, multi-family housing, and public rentals are ineligible under this Plan. You are not required to purchase this Plan as a condition of a loan or purchase of any property. This Plan contains an Arbitration Agreement and Class Action Waiver.
NOTE: This Plan is not an insurance policy, or a cleaning or maintenance contract. This Plan covers Breakdowns associated with mechanical or electrical failure of or damage to Your covered Furniture Item(s) due to defects in materials or workmanship, plus damage due to accidental power surges, as set forth above.
TERM:
Coverage under the Plan for each Furniture Item begins the date You take possession of the Furniture Item and lasts for seven (7) years. This Plan is not renewable and is not transferable to another owner.
RTO TRANSACTIONS:
Where a Furniture Item was initially acquired under an RTO Transaction, any cash settlement or refund will be paid to the owner of the Furniture Item at the time the settlement is made. This will be the lessor (“Lessor”) if You have not yet acquired ownership of the Furniture Item. In all other respects, the lessee (“Lessee”) will retain a beneficial interest in this Plan and all non-cash benefits described herein shall be rendered to the Lessee. Any owner obligations related to maintenance of the Furniture Item shall be the responsibility of the Lessee during the term of any RTO Transaction, except as provided by law. Any reference to “purchased,” “sold,” or similar terms shall include “rented” and “leased” and their derivatives. Except as stated herein, any reference to “purchaser” shall mean the Lessee under the RTO Transaction and not the Lessor.
LIMIT OF LIABILITY:
For any single claim, the limit of liability under this Plan is the least of the cost of: (1) authorized service/repairs; and (2) replacement of affected Furniture Item witha new replacement piece of equal value; and (3) the price that You paid for the Furniture Item, excluding taxes and delivery/shipping fees.
The total liability under this Plan for all repairs or replacement of a covered Furniture Item is the purchase price You paid for the Furniture Item, excluding taxes and delivery/shipping fees, but not to exceed the full purchase price shown on Your receipt or as reflected in the Retailer’s records. For Furniture Items that are part of a promotion or were provided free of charge to You as part of Your purchase, We will apply the regular retail price that the Retailer charges for the Furniture Item when determining the Limit of Liability. In the event that the aggregate of all authorized service/repairs exceeds the purchase price paid for the Furniture Item or We replace the Furniture Item with a new piece of comparable value, We shall have satisfied all obligations owed under this Plan for the Furniture Item.
If the Retailer from whom this Plan was purchased is no longer in business, the Plan becomes service only. If any Furniture Item(s) cannot be serviced, Our liability under this Plan will be limited to a refund of the purchase price of this Plan, less paid claims. Once a refund has been made, all terms and conditions of the Plan for all Furniture Items will be fulfilled and all future claims will be void.
CANCELLATION:
This Plan may be cancelled by Us for any reason. If We cancel for fraud, material misrepresentation, non-payment of Our fee, or a substantial breach of Your duties under this Plan, cancellation will become effective immediately and You will receive no prior notice. If We cancel for any other reason, written notice of cancellation stating the effective date and reasons for the cancellation shall be mailed to You not less than sixty (60) days before cancellation is effective, and we will provide you with a pro rata refund, less the cost of any service received, claim paid, or replacement received or pending.
This Plan may be cancelled by You at any time for any reason by providing notice of cancellation. If the Plan is cancelled: (a) within ninety (90)) days of Your receipt of this Plan, You shall receive a full refund of the price paid for the Plan, less the cost of any service, claim paid, or replacement received or pending; or (b) after n i net y ( 90) days after Your receipt of this Plan and prior to the earliest date You take possession of a Furniture Item, You will receive a full refund of the price of the Plan; or (c) after ninety (90) days after Your receipt of this Plan and on or after the earliest date You take possession of a Furniture Item, You will receive a pro rata refund, less the cost of any service received, claim paid, or replacement received or pending. The pro rata refund will be based on the period starting with the earliest date You take possession of a Furniture Item and ending six (6) years later. If You financed the purchase of this Plan, at Our discretion any refund due will be paid directly to the lender of record. With respect to cancellation of this Plan by a Lessee in an RTO Transaction, such refund shall be payable to the Lessor, unless You have taken ownership of the Furniture Item. Unless a different penalty is required by state regulations, We will add a ten (10) percent penalty per month to a refund that is not paid or credited within forty-five (45) days after You cancel the Plan. Upon cancellation, the below dispute resolution/arbitration agreement and class action waiver remains in effect.
DISPUTE RESOLUTION/ARBITRATION AGREEMENT AND CLASS ACTION WAIVER/THIRD PARTY BENEFICIARIES:
PLEASE READ THIS DISPUTE RESOLUTION/ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (“DISPUTE RESOLUTION/ARBITRATION AGREEMENT”), INCLUDING THE THIRD PARTY BENEFICIARY AND OPT-OUT PROVISIONS, CAREFULLY TO UNDERSTAND YOUR RIGHTS. IT REQUIRES THAT CLAIMS (AS DEFINED BELOW) BE RESOLVED SOLELY THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS, RATHER THAN BY A JURY OR IN A CLASS ACTION.
For the purpose of this dispute resolution/arbitration agreement only, references to “We” and “Us” include the Obligor and the Administrator, as well as the Retailer from which You purchased this Plan. The parties agree that the Retailer, its affiliates and any of their owners shareholders, members, partners, parents, subsidiaries, divisions, directors, officers, employees, representatives, successors and assigns (collectively,”third party beneficiary” or “third party beneficiaries”) are and are expressly intended to be direct and primary beneficiaries of this dispute resolution/arbitration agreement and that each third party beneficiary shall be entitled to require and participate in arbitration under the dispute resolution/arbitrationagreement.
1. Mandatory Arbitration: YOU AND WE AGREE TO RESOLVE ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING UNDER OR RELATING IN ANY WAY TO THE PLAN, INCLUDING BUT NOT LIMITED TO, THESE TERMS AND CONDITIONS, ANY PLAN-RELATED DOCUMENTS, THE SALE, SERVICE, OR FULFILLMENT OF THE PLAN OR THE UNDERLYING TRANSACTION, AND CLAIMS AGAINST ANY THIRD-PARTY BENEFICIARIES (INCLUDING THE RETAILER) ARISING UNDER OR RELATING IN ANY WAY TO THE PLAN OR THE SALE, SERVICE, OR FULFILLMENT OF THE PLAN OR THE UNDERLYING TRANSACTION (COLLECTIVELY, “CLAIMS”), EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION AND NOT BY A COURT OR JURY, EXCEPT THAT YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS QUALIFY FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS. This dispute resolution/arbitration agreement applies to Claims arising on or after the date of the Plan, regardless of whether the Plan is in effect (the agreement survives termination or cancellation of the Plan). Claims shall be given the broadest meaning possible and includes, without limitation, Claims arising under contract, tort, statute, regulation, rule, ordinance or other rule of law or equity, and Claims against the Obligor, Administrator, or third party beneficiaries. The requirement to arbitrate will be broadly interpreted.
YOU AND WE WAIVE THE RIGHT TO A TRIAL BY A JUDGE OR A JURY. NO CLAIM WILL BE ARBITRATED ON A CLASS ACTION BASIS. Claims are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator’s decision is subject to limited review by the courts. The arbitrator can award on an individual basis the same damages and relief as a court including monetary damages, injunctive relief and declaratory relief. Judgment on the arbitrator’s award may be entered in any court having jurisdiction. The arbitration shall be conducted before a single arbitrator and administered by the American Arbitration Association (“AAA”) and will be conducted in the county of Your residence or another mutually agreed location. The AAA’s Consumer Arbitration Rules will apply. If AAA will not apply those rules, then AAA’s Commercial Arbitration Rules will apply. The AAA’s rules and a form that can be used to initiate arbitration proceedings are available at www.adr.org. The parties agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration, then a court may appoint a substitute arbitrator, and further agree that the choice of AAA as a forum is not integral to the Agreement.
In addition, except as expressly stated in the Class Action Waiver or otherwise expressly stated herein, the arbitrator shall have exclusive authority to decide all issues relating to the enforcement, applicability (including issues of arbitrability), scope, validity, and interpretation of this dispute resolution/arbitration agreement, including but not limited to any unconscionability challenge or any other challenge that the dispute resolution/arbitration agreement is void, voidable or otherwise invalid.
Notwithstanding this agreement to arbitrate, each of the parties retains the right to seek remedies in small claims court to resolve any Claim, on an individual basis, within the jurisdiction of small claims court. You acknowledge Your understanding that all parties hereunder are waiving their rights to go to court, except for small claims court, to resolve any Claims arising under or related in any way to thisPlan.
If Your dispute is for $25,000.00 or less (not including attorney’s fees), the arbitration will be conducted by submitting documents to the arbitrator, unless You request an in-person or telephonic hearing or the arbitrator decides that a hearing is necessary. If Your dispute is for more than $25,000.00, the right to a hearing will be determined by the AAA rules.
The Federal Arbitration Act (“FAA”) applies to this agreement and governs its interpretation and enforcement. To the extent the FAA does not apply, the laws of the state where You purchased this Plan apply.
Opt-Out: YOU SHALL HAVE THE RIGHT TO OPT OUT OF THIS DISPUTE RESOLUTION/ARBITRATION AGREEMENT BY PROVIDING WRITTEN NOTICE OF YOUR INTENTION TO DO SO TO US WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THE PLAN (THE DATE OF
PURCHASE BEING INDICATED ON YOUR RECEIPT). To opt out, You must send written notice to the Administrator, Guardian Protection Products, Inc., P.O. Box 300, Hickory, NC 28603-0300, with the subject line, “Arbitration Opt Out.” You must include: (a) Your name and address; (b) the date You purchased this Plan; and (c) the Retailer’s name. If You properly and timely opt out, then all claims may be resolved in court rather than arbitration. Where the Furniture Item was acquired under an RTO Transaction, only the Lessee (and not the Lessor) under the RTO Transaction may opt-out pursuant to the terms of this provision, and the Lessor shall be bound by the Lessee’s decision whether to opt out.
INSURANCE SECURING THIS PLAN: This is not an insurance policy. This Plan is secured by contractual liability policies provided by: (1) Continental Casualty Company in all states except Washington and (2) The Continental Insurance Company in Washington. Both can be contacted at 151 N Franklin St., Chicago, IL 60606, 1- 800-831-4262. If within sixty (60) days We have not paid a covered claim, provided You with a refund, or You are otherwise dissatisfied, You may make a claim directly to the insurance companies. Please enclose a copy of Your Plan when sending correspondence to the insurance companies.
You may contact the Obligor at 151 N Franklin St., Chicago, IL 60606, 1-866-298-3372.
STATE SPECIFIC REQUIREMENTS:
The following state-specific requirements are added to and become part of this Plan and supersede, to the extent they are more generous to You, any other provision to the contrary:
Alabama Residents: You may cancel this Plan within thirty (30) days of the receipt of this Plan. If no claim has been made under the Plan, the Plan is void and We shall refund to You the full purchase price of the Plan. Any refund due to You will be credited to any outstanding balance of Your account, and the excess, if any, shall be refunded to You. A ten (10) percent penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after You cancel the Plan. If You cancel this Plan after thirty (30) days of receipt of this Plan, We shall refund to You the unearned portion of the full purchase price of the Plan. Any refund due to You will be credited to any outstanding balance of Your account, and the excess, if any shall be refunded to You.
All arbitration under the Arbitration section of the Plan will take place in Alabama in the county in which You reside.
Florida Residents: In the event of cancellation by Us, written notice of cancellation shall be mailed to You not less than sixty (60) days before cancellation is effective. This Plan can be cancelled by You at any time for any reason by emailing, mailing or delivering to Us notice of cancellation. If the Plan is cancelled: (a) within thirty (30) days of the receipt of the Plan, You shall receive a full refund of the price paid for the Plan provided no claim has been paid or service has been performed; or (b) after thirty (30) days, You will receive a refund based on 100% of the unearned pro rata purchase price less any claims that have been paid or less the cost of repairs made by Us. If We cancel the Plan, the return purchase price is based upon 100% of the unearned pro rata purchase price. If We determine in Our sole discretion that Your Furniture Item cannot be repaired or Your Furniture Item requires replacement instead of repair, We will replace Your Furniture Item with an item of like kind and quality that is of comparable performance, or, reimburse You for replacement of the Furniture Item with a check, at Our discretion, equal to the original purchase price of the Furniture Item as determined by Us, not to exceed the original purchase price of the Furniture Item, including all applicable taxes. The rate charged for this Plan is not subject to regulation by the Florida Office of Insurance Regulation.
Georgia Residents: This Plan shall be non-cancelable by Us except for fraud, material misrepresentation, or failure to pay consideration due therefore. The cancellation shall be in writing and shall conform to the requirements of Code 33-24-44. You may cancel at any time upon demand and surrender of the Plan and We shall refund the excess of the consideration paid for the Plan above the customary short rate for the expired term of the Plan. This Plan excludes coverage for incidental and consequential damages and pre-existing conditions only to the extent such damages or conditions are known to You or reasonably should have been known to You.
As stated in the Arbitration section of this Plan, either party may bring an individual action in small claims court. The Arbitration section does not preclude You from bringing issues to the attention of federal, state, or local agencies or entities of Your dispute. Such agencies or entities may be able to seek relief on Your behalf. You and We agree to waive the right to a trial by jury and to participate in class arbitrations and class actions. Nothing contained in the Arbitration section shall affect Your right to file a direct claim under the terms of this Plan against Continental Casualty Company pursuant to O.C.G.A. 33-7- 6.
New York Residents: You have the right to return the Plan within at least twenty (20) days of the date of mailing of the Plan to You or within at least ten (10) days if the Plan is delivered at the time of the purchase or within a longer time period permitted under the Plan. If no claim has been made under the Plan, the Plan shall be void and We shall refund to You the full purchase price of the Plan. In the event of cancellation by Us, written notice to You will be provided at least fifteen (15) days prior to the cancellation and will contain the effective date of the cancellation and the reason for cancellation, unless the reason for cancellation is nonpayment of the provider fee, material misrepresentation or a substantial breach of duties by You relating to the Furniture Item or its use.
South Carolina Residents: To prevent any further damage, please refer to the owner's manual. In the event We do not provide covered service within sixty (60) days of filing a claim by You, You are entitled to apply directly to the Insurance Company. If the Insurance Company does not resolve such matters within sixty (60) days of Your claim, You may contact the SC Department of Insurance, P.O. Box 100105, Columbia, SC 29202-3105, (800) 768-3467.
Tennessee Residents: When there is a failure of the product under the Plan, the Plan shall be extended as follows: (1) the number of days the consumer is deprived of the use of the product by reason of the product being in repair; plus (2) two (2) additional working days.
Texas Residents: If You purchased this Plan in Texas, unresolved complaints concerning a provider or questions concerning the registration of a service plan provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, telephone number (512) 463-2906 or (800) 803-9202. You may apply for reimbursement directly to the Insurance Company if a covered service is not provided to You by Us before the sixty-first (61st) day after the date of Your claim, or, a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Plan is returned to the provider.
You may cancel the Plan at any time. If You cancel the Plan before the 31st day after the date of purchase, We: (1) shall refund to You or credit to Your account the full purchase price of the Plan, decreased by the amount of any claims paid under the Plan; and (2) may not impose a cancellation fee. If You cancel the Plan on or after the 31st day after the date of purchase, We: (1) shall refund to You or credit to Your account the prorated purchase price of the Plan reflecting the remaining term of the Plan, based on mileage, time, or another reasonably applicable measure of the remaining term that must be disclosed in the Plan, decreased by the amount of any claims paid or services performed under the Plan; and (2) may impose a reasonable cancellation fee not to exceed $50. The right to cancel a service contract is not transferable to a subsequent holder of the Plan.
We may cancel the Plan by mailing a written notice of cancellation to You at Your last known address according to Our records. We must mail the notice before the fifth day preceding the effective date of the cancellation. The notice must state the effective date of the cancellation and the reason for the cancellation. We are not required to provide prior notice of cancellation if the Plan is canceled because of: (1) nonpayment of the consideration for the Plan; (2) fraud or a material misrepresentation by You to Us or Our Administrator; or (3) a substantial breach of a duty by You relating to the Furniture Item or its use. You are entitled to a prorated refund of the purchase price of the Plan reflecting the remaining term of the Plan, based on mileage, time, or another reasonably applicable measure of the remaining term that must be disclosed in the Plan, decreased by the amount of any claims paid under the contract. We may not impose a cancellationfee.
Texas License Number of the Administrator: 217
Virginia: If any promise made in the contract has been denied or has not been honored within 60 days after Your request, You may contact the Virginia Department of Agriculture, Office of Charitable and Regulatory Programs at http://www.vdacs.virginia.gov/food-extended-service-contract- providers.shtml to file a complaint.
Guard It Service Contract-Lifestyle Adjustable Base (Fortegra)
Version 1.0
Version Control Only Guard It Service Contract-Furniture (Fortegra)
Version 3.0
Version Control Only Guard It Residential Furniture Protection Plan (Guardian)
Version 3.2
Store Terms and Conditions of Sale
Version 13.0
Effective September 9th 2024
DownloadTable of Contents
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION/ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECTS YOUR RIGHTS. THESE PROVISIONS AFFECT HOW DISPUTES ARE RESOLVED. YOU WILL BE BOUND BY THESE PROVISIONS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW THESE PROVISIONS CAREFULLY.
You can also read the Agreements at roomstogo.com/terms; Para leer los Acuerdos, favor dirigirse a roomstogo.com/terms
If any part of the Agreements is found invalid or unenforceable, then that part shall be stricken and all other parts shall remain in full force and effect, except as otherwise specifically provided herein.
2. Merchandise will be delivered for assembly by You if it is marked “Assembly Required” or if you select “Doorway Delivery.” YOU ARE SOLELY RESPONSIBLE FOR ASSEMBLING SUCH MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY AND ALL DAMAGE/INJURY TO YOU OR OTHERS, YOUR MERCHANDISE, HOME, AND OTHER BELONGINGS RELATING TO ASSEMBLY.
3. Limitation of Damages for Delivery Services: If you purchase delivery services, RTG will use a third party delivery service provider. The delivery service provider is expressly intended as a third party beneficiary of this Limitation of Damages. THE AGGREGATE LIABILITY OF RTG AND ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES AND ALL OF ITS OR THEIR PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, MANAGERS, PARTNERS OFFICERS, TRUSTEES, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS (“RTG and TP Provider”), RELATING IN ANY WAY TO THE DELIVERY SERVICES, SHALL NOT EXCEED TWO TIMES THE TOTAL AMOUNT YOU PAID FOR DELIVERY OF YOUR MERCHANDISE, WHETHER YOU CLAIM DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGE TO REAL OR PERSONAL PROPERTY) RELATING TO BREACH OF CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT SHALL RTG OR TP Provider BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. This limitation of liability shall not apply to (a) liability resulting from RTG’s or TP Provider’s gross negligence or willful misconduct or (b) death or bodily injury resulting from RTG’s or TP Provider’s negligent acts or omissions. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.
4. Customer Pickup: Customer pickup times may vary by location. It is your responsibility to verify the location's pickup hours. Your merchandise may or may not be pulled before your arrival. You must have a valid government-issued photo identification to pick up your merchandise. Always remain in your vehicle. To avoid damage to your merchandise or vehicle, you must arrive with a vehicle large enough to accommodate the merchandise being picked up. It is your responsibility to arrive with the appropriate material for securing your loaded items; RTG will not supply these materials. YOU ARE SOLELY RESPONSIBLE FOR LOADING, UNLOADING, AND TRANSPORTING YOUR MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD RTG HARMLESS FOR ANY AND ALL DAMAGE OR INJURY TO VEHICLES, MERCHANDISE, OR OTHERS DURING LOADING, UNLOADING, AND TRANSPORT.
Information Sharing: RTG may use your information or share it with RTG’s affiliates and third parties to process and service your order, arrange delivery, for marketing, financing, conducting surveys (including satisfaction surveys) and researching and improving products, among other purposes. This may include your name, contact information, and purchase history. By voluntarily giving your information to us, you consent to our use and sharing of your information as described.
5. Customer Communications: Notwithstanding the context in which you provide your e-mail address or phone number, any prior consents you may have provided to receive calls/SMS/MMS messages, any revocation of said consent or any request to be placed on a federal, state or internal do-not-call list, you consent to RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers, including, but not limited to, delivery service providers and survey/research companies, contacting you using any e-mail address or phone number that you provide. You agree that any calls/SMS/MMS messages may be sent/placed using an automatic telephone dialing system or prerecorded or artificial voice. You agree that such communications may be made for any purpose including, without limitation, processing and servicing your order, arranging delivery, conducting surveys (including satisfaction surveys), researching and improving products, and marketing. You agree that RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers may call or send you messages regarding any topic and that such messages or calls may be made or placed using different phone numbers or short codes. You acknowledge that each short code or phone number used to communicate with you is an independent communication campaign, separate from any other campaign you may receive from or on behalf of RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers. To stop, unsubscribe or otherwise revoke your consent to receive messages from a specific campaign, you must text “STOP” to each individual campaign. You agree that by texting “STOP” to a given message campaign, you will ONLY be unenrolled from messages from that specific campaign. If you wish to opt out of ALL message campaigns, you must text “STOP” to each message campaign. Alternatively, to opt out, you may call RTG at 800-766-6786 or send notice to: Legal Department, 11540 US Hwy 92 E, Seffner, FL 33584. Any other attempt to revoke consent shall be invalid and of no effect. You agree that the methods of revocation described in this paragraph are reasonable. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. You certify, warrant and represent that the phone number you have given is yours and not someone else's. You represent that you are permitted to receive calls and messages at the phone number you have given. You agree to promptly alert us whenever you stop using a phone number. RTG may use the means of communication described in this section even if you will incur costs to receive such communications. For customer support please call 800-766-6786. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages. You agree that the terms of these Agreements were arrived at by a mutually agreed, bargained-for exchange and that all terms in this paragraph are essential to the Agreements.
7. Photos: You agree that we may take or cause to be taken photos on delivery, attempted delivery, merchandise set-up, or service appointments, and use the photos to help resolve merchandise, delivery, set-up, damage or customer service issues and to verify delivery location or audit for quality purposes.
8. General: Changes to delivery address may delay delivery and are valid only if we confirm the change. Merchandise purchased for commercial settings or used for commercial purposes or sold “AS IS” is not covered by the Limited Product Warranty below or any other warranty, express or implied, where allowed by law. Merchandise sold “AS IS” is Final and not eligible for return, exchange, refund or service. We retain title to all merchandise until delivered and paid in full and merchandise is not guaranteed to be in stock or available until paid in full and delivery scheduled. You are liable to us for any collection costs including attorneys’ fees if we must collect payment from you. We can correct mistakes in pricing or arithmetic at any time.
9. Governing Law and Venue. These Agreements are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply. If the Arbitration Agreement is ever deemed unenforceable or void, or a dispute between the parties is not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the federal and state courts that encompass Hillsborough County, Florida, and you waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to: (i) inconvenient forum or (ii) any other basis or any right to seek to transfer or change venue of any such action to another court.
10. Assignment. We may assign our rights and delegate our duties under these Agreements at any time to any party without notice to you. You may not assign these Agreements without our prior written consent.
11. Interpretation. These Agreements are the entire agreement between you and RTG with respect to your purchase of merchandise. RTG’s failure to enforce any provision in these Agreements will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Agreements will be effective only if in writing and signed by RTG. If any provision of these Agreements is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as otherwise specifically set forth herein (i.e., in connection with the Dispute Resolution section (including the Arbitration Agreement)). The headings in these Agreements are for convenience only and do not affect the interpretation of these Agreements. These Agreements will inure to the benefit of RTG’s successors and assigns.
12. Survival. Any provisions of these Agreements that are intended to survive termination (including any provisions regarding indemnification, limitation of our liability, choice of law and venue, and the Dispute Resolution section, including the Arbitration Agreement, class action waiver, and jury trial waiver) will continue in effect beyond any termination of these Agreements.
13. Electronic Communications. These Agreements and any other documentation, agreements, notices, or communications between you and RTG may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.
This Limited Warranty is non-transferable and applies only to the original consumer purchaser of the merchandise, and to merchandise that has remained at the original non-commercial delivery site. RTG warrants that the purchased merchandise will be free from defects in material and workmanship for a period of ONE YEAR from the date of delivery or pickup. To obtain service under this Limited Warranty, the purchaser must give notice of the defect within the warranty period in writing at 11540 Hwy 92 E, Seffner, Florida 33584, or by phone at 800-766-6786. This Limited Warranty does not cover: 1) wear, fading, or shrinkage of fabrics; 2) damage due to alterations, misuse, abuse, or accidents; 3) damage or discoloration caused by light; 4) natural variations in the color or graining of products; 5) ridges or rough areas in wicker, marble, and natural stone; 6) mold, mildew, dirt, or pilling; 7) fading/oxidized paint or rust; 8) imperfections, small cracks, and teak oil in new and reclaimed teak; and 9) damage due to wind, fire, rain, hurricane, and other weather or climatological causes or natural disasters. Failure to follow care instructions, including but not limited to properly draining outdoor cushions and closing umbrellas, shall void the Limited Warranty. If you provide notice during the warranty period that merchandise is defective, we will, at our option, (i) repair nonconforming component(s) or merchandise, (ii) replace nonconforming merchandise in exchange for its return, or (iii) refund the purchase price in exchange for return of the merchandise. Commercial and AS IS Merchandise are not covered by this Limited Product Warranty or any other warranty, express or implied, where allowed by law.
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES: EXCEPT TO THE EXTENT EXPRESSLY PROHIBITED BY APPLICABLE LAW, WE ARE NOT LIABLE TO YOU OR ANY OTHER PERSON FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. All disputes arising under this Limited Warranty are subject to the Dispute Resolution/Arbitration Agreement below.
DURATION OF IMPLIED WARRANTIES: RTG EXPRESSLY LIMITS THE DURATION OF THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THE LIMITED WARRANTY PERIOD OF ONE YEAR FROM THE DATE OF DELIVERY OR PICKUP. RTG EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AFTER EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Arbitration Agreement.
16. Mandatory Informal Dispute Resolution Process. If you and any Arbitrating Entity (defined below) have a Dispute (defined below), the parties to the Dispute agree that they will first make a good faith effort to resolve it informally. This process should lead to a resolution. In connection with any Dispute, a notice (“Notice”) must be sent to the other party that describes the Dispute. The Notice must include the claimant’s name, address, telephone number, email address, sufficient information to identify any transaction at issue; and a detailed description of (i) the Dispute, (ii) the nature and basis of the claims, and (iii) the nature and basis of the relief sought with a calculation for it. The Notice must be personally signed by the party initiating the Dispute (and counsel if represented). You must send the Notice by email to legalnotices@roomstogo.com or by mail to: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. If an Arbitrating Entity has a Dispute with you, it will send the Notice to the address on file for you. After a fully completed Notice is received, you and the Arbitrating Entity agree to negotiate in good faith, including through an informal and individualized telephone conference between you and the Arbitrating Entity if the party receiving the Notice makes such a request. If such a request is made, you and a representative of the Arbitrating Entity must personally appear at and participate in the telephone conference (if the parties are represented by counsel, counsel may also participate). Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating a claim in arbitration. If the sufficiency of a Notice or compliance with this Mandatory Informal Dispute Resolution Process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and during such court proceeding any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. Nothing in this paragraph limits the right of a party to seek damages or other relief in arbitration for noncompliance with this Mandatory Informal Dispute Resolution Process. All applicable limitations periods (including statutes of limitations) shall be tolled from the date of receipt of a completed Notice through the conclusion of this Mandatory Informal Dispute Resolution Process. You or we may commence arbitration only if the Dispute is not resolved through this Mandatory Informal Dispute Resolution Process.
17. Arbitration Procedures. After exhaustion of the Mandatory Informal Dispute Resolution Process, You and any “Arbitrating Entity” (which is referred to as “We,” “Us” and “Our” for purposes of this dispute resolution section and includes RTG, any third party delivery service provider that delivers, services or attempts to deliver or service your merchandise, and any of its or their affiliates, and all of its or their parent companies, subsidiaries, divisions, shareholders, members, managers, partners, trustees, directors, officers, employees, representatives, predecessors, successors, or assigns) agree that any unresolved dispute between You and any Arbitrating Entity, including but not limited to any dispute that relates in any way to Your relationship with any Arbitrating Entity, including, but not limited to, any product or service sold, performed, or distributed by any Arbitrating Entity, any transaction with any Arbitrating Entity, any warranty made by any Arbitrating Entity, the terms and conditions of sale, to the financing of any purchase from any Arbitrating Entity, the delivery, attempted delivery, servicing, or installation of your merchandise, to the use, transmission, collection or storage of personal information, or the Terms of Use or the Privacy Notice, including disputes under federal or state statutes, common law, or tort law, whether legal or equitable (“Dispute”) must be resolved exclusively through final and binding individual arbitration with the limited exception set forth below. The term “Dispute” and the requirement to arbitrate will be broadly interpreted. Notwithstanding the foregoing, You or any Arbitrating Entity may elect to have a Dispute heard in small claims court so long as the matter proceeds only on an individual (not a class or representative) basis and seeks individual relief, and so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction. This election may be made before or after an arbitrator is appointed consistent with AAA Rule 9. Notwithstanding the foregoing, you and any Arbitrating Entity may bring suit in court to enjoin infringement or other misuse of intellectual property rights. This Arbitration Agreement applies to disputes arising before, on, or after the date of Your visit to the site or the date of Your purchase, regardless of whether any warranty is in effect, and it survives cancellation of Your order or other termination of any agreement You may have with any Arbitrating Entity along with the remainder of the Dispute Resolution Section.
The arbitration shall be administered by and conducted in accordance with the applicable rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules (where appropriate) (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available online at www.adr.org.You and We agree that the AAA’s administrative determination to register this Arbitration Agreement means it comports with the Consumer Due Process Protocol and that neither a court nor an arbitrator may revisit that decision. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Arbitration Agreement, the parties shall agree on an administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an administrator that will do so. An arbitration demand must be accompanied by a certification of compliance with the Mandatory Informal Dispute Resolution Process and be personally signed by the party initiating arbitration (and counsel, if represented). By submitting an arbitration demand, the party and counsel represent that, as in court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 against represented parties and their counsel. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or through written submissions, except any Dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing unless the parties agree otherwise. Both parties reserve the right to request a hearing in any matter from the arbitrator. You and an Arbitrating Entity representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually agreed location. If requested by either party, You and an Arbitrating Entity representative shall personally appear (with counsel if represented) at an individualized telephone case management conference with the AAA before an arbitrator is appointed. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the maximum extent permitted by applicable law, You and We agree that each may bring claims against the other only in Your or Our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both You and We agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. An arbitrator must follow and enforce these Agreements as a court would. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated. The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Judgment on any arbitration award may be entered in any court of competent jurisdiction, except an award that has been satisfied may not be entered in any court. An award shall have no preclusive effect in any other arbitration or proceeding in which You are not a named party.
18. Delegation/Arbitrability. You and we agree that these Agreements evidence a transaction in interstate commerce and the Federal Arbitration Act (“FAA”) applies to this Arbitration Agreement exclusively and governs its interpretation and enforcement. The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (i) issues that are reserved for a court in these Agreements; (ii) issues that relate to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; and (iii) issues that relate to the arbitrability of any Dispute.
19. Costs of Arbitration. (A) Arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and We agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, You or We may elect to engage with the AAA regarding arbitration fees, and agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.
(B) If You or any Arbitrating Entity files or causes to be filed in any court, agency, or other non-arbitral tribunal a Dispute that is subject to arbitration under this Arbitration Agreement (an “Arbitrable Suit”), the defendant/respondent may provide written notice to the plaintiff/claimant (or its attorney) of its duty to arbitrate the Arbitrable Suit and to comply with the Mandatory Informal Dispute Resolution Process set forth above. If the plaintiff/claimant does not dismiss the Arbitrable Suit within 14 calendar days of such notice, and the defendant/respondent successfully moves to compel compliance with the terms of this Arbitration Agreement, the plaintiff/claimant shall be responsible for paying the reasonable attorneys’ fees and other costs incurred by the defendant/respondent in responding to and moving to compel arbitration of the Arbitrable Suit to the maximum extent permitted by applicable law. Any request for such fees and costs shall be addressed to and decided by an arbitrator as if it were a Dispute and otherwise addressed in accordance with these Agreements.
20. Additional Procedures for Mass Arbitration. You and We agree that these Additional Procedures for Mass Arbitration (in addition to the other provisions of this Arbitration Agreement) shall apply if You choose to participate in a Mass Arbitration. If 25 or more similar Disputes (including Yours) are asserted against an Arbitrating Entity by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), You understand and agree that the resolution of Your Dispute might be delayed and ultimately proceed in court. If Your Dispute is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for Your Dispute from the time that your Dispute is first submitted to the AAA until Your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.
STAGE ONE: If at least 50 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of Disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stage One), and the Arbitrating Entity shall pay the mediator’s fee.
STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of Disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage Two). No more than three cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining Disputes with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and the Arbitrating Entity shall pay the mediator’s fee.
Upon the completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Agreements, including the remaining provisions of this Dispute Resolution section. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Mass Arbitration, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to Your Dispute and are not enforceable, then Your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of these Agreements.
21. Future Changes to Arbitration Agreement. If we make any future changes to this Arbitration Agreement (other than a change to our contact information), You may reject any such change by sending a personally signed, written notice to the following address within 30 days of the change with a clear statement describing the changes to the Arbitration Agreement that you wish to opt out: by email to legalnotices@roomstogo.com or by mail to Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change, You are agreeing that You will arbitrate any Dispute between You and the Arbitrating Entities (defined above) in accordance with this version of the Arbitration Agreement.
22. Severability. Except as specifically provided herein, if any part of this Dispute Resolution Agreement is found invalid or unenforceable, then it shall be stricken and the other parts of this Dispute Resolution Agreement shall remain in full force and effect.
Class Action Waiver; Jury Trial Waiver.
23. Class Action Waiver. YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.
24. Jury Trial Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL.
vTOSSTR240905
Guard It Residential Furniture Protection Plan
Version 1.0
Guard It Service Contract-Furniture
Version 1.0
Guard It Extended Service Contract-Furniture
Version 1.0
Guard It Extended Service Contract-Furniture
Version 2.0
Guard It Service Contract - Furniture (Fortegra)
Version 1.0
Monthly Sweepstakes
Version 39.0
Effective December 1st 2024
DownloadTable of Contents
Rooms To Go Monthly Sweepstakes
NO PURCHASE NECESSARY. PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. STATE RESIDENCY RESTRICTIONS APPLY.
1. DESCRIPTION: This Promotion consists of a random drawing Monthly Sweepstakes on the official Rooms To Go website.
2. TO ENTER: To enter, complete and submit the Sweepstakes entry form on the Rooms To Go website. Entries must be submitted between December 1, 2024 and December 31, 2024 (the "Promotion Period"). One winner will be selected by random drawing. Sponsor is not responsible for incomplete, lost, late, stolen, misdirected, damaged, or illegible entries or for address changes of entrants. Limit one entry per person. Each entrant is a "Participant." All entries become the property of Sponsor and will not be returned.
3. SPONSOR: The Sponsor of this Sweepstakes (the “Promotion”) is: Roomstogo.com, Inc., 11540 Highway 92 East, Seffner, FL 33584 (the "Sponsor"). Sponsor's decisions relating to, as well as all interpretations of, these Official Rules and the conduct or administration of the Promotion, shall be final and binding. This Promotion is subject to all applicable federal, state and local laws and regulations. Apple does not sponsor, endorse, or administer these Sweepstakes.
4. ELIGIBILITY: This Sweepstakes is open to legal residents of the states of Alabama, Georgia, Florida, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas, and Virginia, who are 18 years of age or older at the time of entry, or the age of majority to enter into a binding contract, whichever is older. Employees of Sponsor, and its parent and affiliate companies, as well as the immediate family (spouse, parents, siblings and children) and household members of each such employee are not eligible. Eligibility is also contingent upon compliance with these Official Rules and fulfilling all requirements set forth herein. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.
5. DRAWING: Sponsor will randomly select one (1) winner from all eligible entries received. The random drawing will occur on or about January 3, 2025. Winner will be notified by email on or about January 3, 2025 and may be required to sign and return an affidavit of eligibility and release from liability which must be received by Sponsor within 15 days of the date of first attempted notification, or the prize will be forfeited and an alternate winner selected. Return of any prize notification as undeliverable will result in disqualification and will result in the selection of an alternate winner.
6. PRIZES AND ODDS OF WINNING: The following prizes will be awarded: one (1) $500 Rooms To Go gift card. The approximate retail value of each prize is $500 and for all prizes is $500. Odds of winning depend on the number of eligible entries received. No substitutions or cash equivalents allowed, except at the sole discretion of the Sponsor, who reserves the right to substitute a prize of comparable or greater value in the event of unavailability. All details of the prizes shall be determined solely by Sponsor. All taxes are the sole responsibility of prize winners. Prizes are non-transferable. All prize awards are subject to verification of eligibility and compliance with these Official Rules.
7. GENERAL: By entering, each Participant unconditionally agrees to and accepts these Official Rules and any additional terms and conditions specific to this Promotion communicated by Sponsor. Entrants further agree to: (1) release Sponsor, its parents, affiliates, subsidiaries, advertising and promotional agencies, and their respective officers, directors, members, employees, and agents from all liability, injuries, loss and/or damage of any kind arising from their participation in the Promotion and the acceptance and use/misuse of any prize ; and (2) agree to be bound by the Official Rules and the decisions of Sponsor, which are final and binding. The information you provide will be administered by Sponsor in accordance with its privacy notice available at (https://legal.roomstogo.com/rtg-online#contract-fxauo3tp2). By accepting a Prize, each winner consents to the use of his/her name and likeness for advertising and promotional purposes without additional compensation in all media, except where prohibited by law. Wireless carrier standard data plan rates may apply. Other charges may also apply; check your mobile plan for rates/details relating to use of data under your plan.
8. ENTRIES: Proof that you completed an entry does not constitute proof or evidence that it was received by Sponsor or eligible to win. Sponsor reserves the absolute right to disqualify and/or immediately remove any entries and/or Participants in whole or in part for any reason within its sole and absolute discretion. Without limitation, entries will be disqualified if Sponsor considers for any reason the entry, or any element thereof, not to be in the spirit of the Promotion, ineligible or otherwise not compliant with these rules, or will have a detrimental impact on Sponsor, this Promotion, any of Sponsor’s brands, products or services.
9. PROMOTION CONDITIONS: If, for any reason, this Promotion or any element thereof is not capable of running as planned by reason of, but not limited to, infection by computer virus, worms, bugs, tampering, unauthorized intervention, cheating/fraud, technical failures, or any other causes which Sponsor deems, in its sole opinion, could corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion or any element thereof, Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Promotion or any element thereof and select the winner(s) from eligible, non-suspect Entries received prior to the action, or as otherwise may be deemed fair and equitable by Sponsor. Any activities intended to disrupt or interfere with the proper conduct of the Promotion or defraud Sponsor in any way will be prosecuted to the fullest extent of the law. Sponsor shall not be liable to winners or any other person for failure to execute this Promotion or any element thereof, or supply a prize or any part thereof, by reason of any act of God, any action, regulation, order, or request, by any governmental or quasi-governmental entity (whether or not the action, regulation, order, or request proves to be invalid), equipment failure, terrorist acts, cyber-attacks, earthquake, war, fire, flood, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, or any similar or dissimilar event beyond its reasonable control. Sponsor is not responsible for any typographical, human or other error in the printing of promotional and/or collateral advertising materials, administration of the Promotion, processing of entries or in the announcement of a prize or in any other materials or information associated with this Promotion of any element thereof.
10. DISPUTES: Except where prohibited, Participant agrees that this Promotion and these Official Rules and any action or omission relating to or arising out of this Promotion is governed by the laws of the United States of America. As a condition of participating in this Promotion, Participants agree that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or in connection with this Promotion, shall be resolved individually, without resort to any form of class, representative, consolidated, or private attorney general action, exclusively before a court located in Florida. Further, in any such dispute, under no circumstances will Participants be permitted to obtain awards for, and hereby waive all rights to claim punitive, incidental or consequential damages, including attorneys' fees, and participant further waives all rights to have damages multiplied or increased.
11. REMOVAL FROM FUTURE MAILINGS: To have your name and address removed from Sponsor's future postal mailings regarding promotional sweepstakes, print your name, address, and a statement saying, "Remove me from all future mailing lists" on a piece of paper and mail to: Rooms To Go Removal Notification, 11540 Highway 92 East, Seffner, FL 33584. Sponsor will process your request within 60 days.
12. WINNERS LIST: A list of winners may be obtained by sending a self-addressed, stamped #10 envelope to: Winners List Request, ROOMS TO GO MONTHLY SWEEPSTAKES, 11540 Highway 92 East, Seffner, FL 33584, within 30 days of the end of the Promotion Period.