Contracts
- Online Terms and Conditions of Sale
- Online Terms and Conditions of Sale -Spanish
- Privacy Notice
- Terms of Use
- Store Terms and Conditions of Sale
- Store Terms and Conditions of Sale - Spanish
- Outlet Terms of Sale
- Outlet Terms of Sale - Spanish
- Version Control Only Guard It Service Contract-Furniture (Fortegra)
- Guard It Residential Furniture Protection Plan (Guardian) Spanish
- Guard It Service Contract-Furniture (Fortegra) Spanish
- Guard It Service Contract-Lifestyle Adjustable Base (Fortegra)
- Guard It Service Contract-Lifestyle Adjustable Base (Fortegra) Spanish
- Guard It Residential Furniture Protection Plan (Guardian)
Online Terms and Conditions of Sale
Version 4.0
Effective December 1, 2020
DownloadTable of Contents
ONLINE TERMS AND CONDITIONS OF SALE, LIMITED PRODUCT WARRANTY, AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT
TERMS AND CONDITIONS OF SALE
- CANCELLATION POLICY. Online sales may be cancelled only up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.
- RETURN POLICY. Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer's expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.
- We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
- You must make any change of the delivery address or change in the order by telephone and the change will be binding only if we confirm the change before delivery. Changes may delay the delivery date.
- If You purchase merchandise that is marked "Partial Assembly Required" (disassembled) or "Assembly Required," or if you select “Doorway Delivery,” your merchandise will be delivered for assembly by You. IF YOU PURCHASE MERCHANDISE TO BE DELIVERED FOR ASSEMBLY BY YOU, YOU ARE SOLELY RESPONSIBLE FOR ASSEMBLING THE MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY AND ALL DAMAGE/INJURY TO YOU OR OTHER PEOPLE, YOUR MERCHANDISE, YOUR HOME, AND YOUR OTHER BELONGINGS RELATING TO ASSEMBLY.
- We retain title to all furnishings until delivered to you and paid for in full.
- Certain returns and exchanges, including for mattresses and box springs, may require that you pay a "pickup and redelivery fee" or other fee to cover costs of pickup and delivery from your home or re-stocking.
- Limitation of Damages for Delivery Services: RTG will use a third party delivery service provider (“the delivery service provider”) to deliver your merchandise. The delivery service provider is expressly intended as a third party beneficiary of this Limitation of Damages. THE AGGREGATE LIABILITY OF RTG AND ANY THIRD PARTY DELIVERY SERVICE PROVIDER AND ITS OR THEIR AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS, RELATING IN ANY WAY TO THE DELIVERY SERVICES SHALL NOT EXCEED TWO TIMES THE TOTAL AMOUNT YOU PAID TO RTG FOR DELIVERY OF YOUR MERCHANDISE, WHETHER YOU CLAIM DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGE TO REAL OR PERSONAL PROPERTY) RELATING TO BREACH OF CONTRACT OR TORT OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT SHALL RTG OR ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RELATING TO YOUR DELIVERY SERVICES. This limitation of liability shall not apply to (a) liability resulting from RTG or the delivery service provider’s gross negligence or willful misconduct and (b) death or bodily injury resulting from RTG or the delivery service provider’s negligent acts or omissions. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
- If we have to pay any monies or hire an attorney to collect payment from you, we can recover from you all of our collection costs including the fees of our attorney.
- Merchandise purchased for commercial settings or used for commercial purposes in any manner, including but not limited to third party rental properties, is not covered by the Limited Product Warranty below or any other warranty, express or implied.
- FOR PICKUP ITEMS, YOU ARE SOLELY RESPONSIBLE FOR LOADING/TRANSPORTING/UNLOADING MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY AND ALL DAMAGE/INJURY TO VEHICLES, MERCHANDISE, YOU OR OTHERS DURING LOADING/TRANSPORT/UNLOADING.
- RTG may share and use information you provide to us with RTG’s affiliates and third parties for purposes including, without limitation, processing and servicing your order, arranging delivery, marketing, financing, conducting surveys (including satisfaction surveys) and researching and improving products. This information may include your name, contact information, and purchase history. By voluntarily providing your information to us, you consent to our use of your information as described.
- CUSTOMER COMMUNICATIONS: Notwithstanding the context in which you provide your e-mail address or telephone number, you consent to RTG, its affiliates, any other intended beneficiary of the Agreements, and any third-party service providers, including, but not limited to, delivery service providers and survey/research companies, contacting you using any e-mail address or any telephone number that you provide for any purpose including, without limitation, processing and servicing your order, arranging delivery, conducting surveys (including satisfaction surveys), researching and improving products, and marketing. You certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. RTG may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. You can stop receiving SMS messages (including text messages) at any time by replying “STOP” to any message you receive from us, and we may send you a message confirming your election. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. For customer support please call us at 800-766-6786. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages.
- You agree that we may take or cause to be taken photos on delivery, attempted delivery, or merchandise set-up, and use the photos to help resolve merchandise, delivery, set-up, damage or customer service issues. We may also use the photos to verify delivery location or audit for quality purposes.
LIMITED PRODUCT WARRANTY ("LIMITED WARRANTY")
DISPUTE RESOLUTION/ARBITRATION AGREEMENT: READ CAREFULLY - THIS AGREEMENT AFFECTS YOUR RIGHTS
Online Terms and Conditions of Sale -Spanish
Version 2.0
Effective June 4, 2020
DownloadTable of Contents
- POLÍTICA DE CANCELACIÓN. Las ventas en línea se pueden cancelar solamente hasta el momento en que la mercancía está cargada en el camión para su entrega, por lo general, tres días antes de la fecha de entrega. Los pedidos con Entrega Express/Al Día Siguiente no son elegibles para cancelación. Después de que la mercancía está cargada, el pedido no se puede cancelar y se tratará como una devolución. Los reembolsos pueden demorar hasta 10 días hábiles para ser procesados.
- POLÍTICA DE DEVOLUCIÓN. Las devoluciones de artículos comprados en línea se permiten en un plazo de 48 horas posteriores a la entrega si la mercancía no era como se esperaba. Se harán reembolsos por el precio de compra de la mercancía más el impuesto, pero no del cargo por entrega.
- Nos reservamos el derecho de revocar cualquier oferta anunciada y corregir cualesquiera errores, inexactitudes u omisiones, incluso después de haberse presentado un pedido e independientemente de si la orden haya sido confirmada o no y si se haya cargado o no a su tarjeta de crédito.
- Usted debe hacer cualquier cambio en el pedido o la dirección de envío por teléfono y el cambio será vinculante solo si lo confirmamos antes de la entrega. Los cambios pueden retrasar la fecha de entrega.
- Si usted compra mercancía marcada como "Requiere ensamblado parcial" (desarmada) o "Requiere ensamblado", o si selecciona “Entrega en la puerta”, su mercancía será entregada para que sea ensamblada por usted. SI COMPRA MERCANCÍA A SER ENTREGADA PARA SER ENSAMBLADA POR USTED, USTED ES EL ÚNICO RESPONSABLE DE ENSAMBLAR LAS MERCANCÍAS. USTED ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE DAÑOS POR CUALQUIER DAÑO/LESIÓN A USTED O A OTRAS PERSONAS, A SU MERCANCÍA, A SU HOGAR Y A SUS OTRAS PERTENENCIAS RELACIONADAS CON EL ENSAMBLADO.
- Mantenemos el título de propiedad de todos los muebles hasta que le sean entregados a usted y usted los haya pagado en su totalidad.
- Determinados cambios y devoluciones de mercancía, incluyendo colchones y box springs, pueden requerir que usted pague un "cargo de recogida y reenvío" u otro cargo para cubrir los costos de recogida y entrega desde su hogar o de reabastecimiento.
- Limitación de Daños para los Servicios de Entrega: RTG usará un proveedor de servicios tercero ("el proveedor de servicios de entrega") para entregar su mercancía. El proveedor de servicios de entrega es el beneficiario externo expresamente previsto de esta Limitación de Daños. LA RESPONSABILIDAD TOTAL DE RTG Y DE CUALQUIER PROVEEDOR EXTERNO DE SERVICIOS DE ENTREGA Y DE SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS, RELACIONADA DE ALGUNA MANERA CON LOS SERVICIOS DE ENTREGA, NO DEBERÁ EXCEDER DOS VECES EL MONTO TOTAL QUE USTED PAGÓ A RTG POR LA ENTREGA DE SU MERCANCÍA, YA SEA QUE USTED RECLAME DAÑOS Y PERJUICIOS (INCLUYENDO, ENTRE OTROS, DAÑOS A BIENES INMUEBLES O PERSONALES) RELACIONADOS CON UN INCUMPLIMIENTO DE CONTRATO O AGRAVIO O CUALQUIER OTRA TEORÍA DE RESPONSABILIDAD. EN NINGÚN CASO RTG O CUALQUIER OTRO PROVEEDOR EXTERNO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS SERÁN RESPONSABLES POR DAÑOS CONSECUENTES O INCIDENTALES RELACIONADOS CON SUS SERVICIOS DE ENTREGA. Esta limitación de responsabilidad no aplicará a (a) la responsabilidad que resulte de una negligencia grave o conducta dolosa del proveedor de servicios o de RTG y (b) muerte o lesión corporal que resulte de actos negligentes u omisiones del proveedor de servicios de entrega o de RTG. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación que precede podría no aplicar para usted.
- Si tenemos que pagar cualquier monto de dinero o contratar a un abogado para cobrar algún pago que usted nos deba, podremos cobrarle a usted para recuperar todos nuestros gastos de cobranza, incluidos los honorarios de nuestro abogado.
- La mercancía que se compra para ambientes comerciales o para fines de uso comercial de cualquier tipo, incluyendo, a título enunciativo pero no limitativo, propiedades en alquiler de terceros, no estará cubierta por la Garantía limitada del producto que aparece abajo ni por ninguna otra garantía, expresa o implícita.
- EN EL CASO DE RECOGER ARTÍCULOS, USTED ES EL ÚNICO RESPONSABLE DE CARGAR, TRANSPORTAR Y DESCARGAR LA MERCANCÍA. USTED CONVIENE EN INDEMNIZARNOS Y EXIMIRNOS DE RESPONSABILIDAD POR CUALQUIER DAÑO O LESIÓN A VEHÍCULOS, MERCANCÍA, A USTED O A OTROS DURANTE EL PROCESO DE CARGA, TRANSPORTE Y DESCARGA.
- RTG podrá compartir y usar la información que nos proporciona con las filiales de RTG y terceros con fines de, entre otros, procesar y brindar los servicios de su pedido, coordinar la entrega, marketing, financiación, realizar encuestas (incluyendo encuestas de satisfacción) e investigar y mejorar productos. Dicha información puede incluir su nombre, información de contacto e historial de compra. Al proporcionarnos su información de manera voluntaria, usted acepta que utilicemos su información en la forma descrita.
- Sin importar el contexto en el cual usted proporcionó su dirección de correo electrónico o número telefónico, usted autoriza a RTG, sus filiales, cualquier otro beneficiario previsto de los Acuerdos y cualquier otro proveedor externo de servicios, incluyendo, sin limitación, proveedores de servicios de entrega y compañías de encuestas/ investigación, a comunicarse con usted por medio de cualquier dirección de correo electrónico o número de teléfono que usted proporcione con cualquier fin, incluyendo, entre otros, procesar y prestar los servicios de su pedido, coordinar la entrega, realizar encuestas (incluyendo encuestas de satisfacción), investigar y mejorar productos, así como para actividades de marketing.
- Usted acepta que podemos tomar o hacer que se tomen fotografías en el momento de la entrega, intento de entrega o instalación de la mercancía, y utilizarlas para ayudar a resolver problemas con la mercancía, la entrega, la instalación, los daños o el servicio de atención al cliente. También podemos utilizar las fotos para verificar el lugar de entrega o examinar con fines de calidad.
- Arbitraje obligatorio: USTED Y CUALQUIER "ENTIDAD ARBITRANTE" (QUE INCLUYE A RGT, CUALQUIER PROVEEDOR EXTERNO DE SERVICIOS DE ENTREGA QUE REALICE UNA ENTREGA O INTENTE REALIZAR UNA ENTREGA DE LA MERCANCÍA DE USTED, Y CUALQUIERA DE SUS AFILIADAS, EMPRESAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES O CESIONARIOS) ACUERDAN QUE CUALQUIER DISPUTA O RECLAMACIÓN ENTRE USTED Y CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, A TÍTULO ENUNCIATIVO PERO NO LIMITATIVO, CUALQUIER DISPUTA O RECLAMACIÓN QUE SE RELACIONE DE CUALQUIER FORMA CON CUALQUIER PRODUCTO O SERVICIO VENDIDO O DISTRIBUIDO POR CUALQUIER ENTIDAD ARBITRANTE, CON CUALQUIER TRANSACCIÓN CON CUALQUIER ENTIDAD ARBITRANTE, CON CUALQUIER GARANTÍA EMITIDA POR CUALQUIER ENTIDAD ARBITRANTE, CON LOS TÉRMINOS Y CONDICIONES DE VENTA, CON EL FINANCIAMIENTO DE CUALQUIER COMPRA DE CUALQUIER ENTIDAD ARBITRANTE, CON LA ENTREGA O INSTALACIÓN DE SU MERCANCÍA, CON EL USO, RECOLECCIÓN O ALMACENAMIENTO DE INFORMACIÓN PERSONAL, O LOS TÉRMINOS DE USO O EL AVISO DE PRIVACIDAD, INCLUYENDO DISPUTAS O RECLAMACIONES BAJO LAS LEYES FEDERALES O ESTATALES, EL COMMON LAW O LAS LEYES DE RESPONSABILIDAD EXTRACONTRACTUAL ("DISPUTA"), DEBE RESOLVERSE EXCLUSIVAMENTE MEDIANTE UN ARBITRAJE DEFINITIVO Y VINCULANTE, Y NO MEDIANTE TRIBUNALES O JURADOS, EXCEPTO EN EL CASO EN QUE USTED O CUALQUIER ENTIDAD ARBITRANTE PUEDAN RESOLVER UNA DISPUTA EN UN TRIBUNAL DE DEMANDAS DE MENOR CUANTÍA, SI LA DISPUTA CALIFICA PARA DICHO TRIBUNAL Y EL ASUNTO PROCEDE ÚNICAMENTE COMO CASO INDIVIDUAL (NO COMO DEMANDA COLECTIVA O REPRESENTATIVA). Este Acuerdo de Arbitraje y Resolución de Disputas ("Acuerdo") aplica a las Disputas que surjan antes, durante o después de la fecha de su compra, independientemente de la garantía que esté vigente.
Privacy Notice
Version 3.0
Effective June 5, 2020
DownloadTable of Contents
Roomstogo.com, Inc.: U.S. Online Privacy Notice
- Information We Collect
- How We Use the Information We Collect
- Information Sharing
- Your Choices
- Other Online Services and Third-Party Features
- How We Protect Personal Information
- Updates To Our U.S. Online Privacy Notice
- How To Contact Us
- Contact information, such as your name, email and postal address, and telephone number;
- account information, such as online password and other log-in details used to access the Sites;
- payment information, such as name, billing and delivery address and payment card details, including card number, expiration date and security code, which is collected and stored by us and by our third-party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions;
- geolocation information (on our app), and other general location information;
- information about the products or services you purchased, requested, obtained or considered, including your online order history;
- in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and
- other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the live chat feature) on our Sites.
- Provide our products and services (including delivery) to you;
- provide technical support;
- establish and manage your RTG account and profile;
- process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
- notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner;
- administer your participation in surveys and market research;
- personalize your experience with our Sites;
- communicate with you and provide customer support (such as by email, text, call and in other ways);
- send you offers or other marketing or promotional materials on behalf of RTG;
- perform analytics (including market and consumer research, trend analysis and financial analysis);
- operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
- contact you to conduct surveys or market or advertise to you;
- protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
- comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and our Terms of Use and Terms of Sale.
Terms of Use
Version 3.0
Effective October 29, 2020
DownloadTable of Contents
- SOME MERCHANDISE SOLD VIA THE SITE COMES WITH A LIMITED PRODUCT WARRANTY. SEE OUR "Online Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement" FOR WARRANTY DETAILS.
- THE SITE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. RTG DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. RTG DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.
- RTG IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS ON THE SITE. WE RESERVE THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RTG EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
- RTG HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM RTG OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY.
- IN NO EVENT WILL RTG OR ANY OF ITS PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONSULTANTS, AGENTS, SUPPLIERS, LICENSORS, PREDECESSORS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF RTG HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE.
- WITHOUT LIMITING THE FOREGOING, IF RTG IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
- SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF ROOMS TO GO, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY.
- Arbitration Class Action Waiver. You and RTG agree that the arbitration will be conducted solely on an individual basis and not on a class, representative, consolidated, or private attorney general basis. A Dispute may not be consolidated with a claim brought or discovery by any person or entity that is not a party to the arbitration proceeding. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding and may only award such relief as is necessary to provide relief to a party to the arbitration proceeding. If a court deems any portion of this Section B invalid or unenforceable, then Sections A and C of the Agreement will be null and void.
- Fees and Costs in Arbitration. If your total damage claims are $25,000 or less, not including your attorneys' fees: (1) the arbitrator may award you your reasonable attorneys' fees, expert fees, and costs if you prevail in the arbitration; (2) the arbitrator may not award RTG its attorneys' fees, expert fees, or costs unless the arbitrator determines that your claim was frivolous or brought in bad faith; and (3) RTG will bear all filing fees and administrative fees and either reimburse you for any such fees that AAA requires you to pay upon initiating arbitration or, if you send a written request to Legal Department, 11540 Highway 92 East, Seffner, FL 33584 before you initiate arbitration, RTG will pay to AAA any such fees that AAA requires to be paid upon initiation of arbitration. If your total damage claims are more than $25,000, not including your attorneys' fees, then the arbitrator may award the prevailing party all or a portion of its reasonable attorneys' fees, expert fees, and costs. In arbitrations conducted under AAA's Consumer Arbitration Rules, (a) RTG will bear the arbitrator's fees and expenses, and (b) where no disclosed claims or counterclaims exceed $25,000, the Dispute shall be resolved by the submission of documents only/desk arbitration, except that any party may ask for a hearing or the arbitrator may decide that a hearing is necessary. Except as otherwise provided herein, all filing fees, administrative fees, and arbitrator fees and expenses will be paid in accordance with the applicable AAA rules.
- Non-Arbitration Class Action and Jury Waiver. You and RTG agree that if for any reason a Dispute proceeds in court rather than arbitration: (1) you and RTG waive any right to a jury trial; (2) the Dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor RTG may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding.
- Severability. If any part of this Agreement is found invalid or unenforceable, then the other parts of the Agreement shall remain in full force and effect, except that if any part of Section B is found invalid or unenforceable, then Sections A and C of the Agreement will be null and void, and the other parts of the Agreement shall remain in full force and effect.
Store Terms and Conditions of Sale
Version 5.0
Effective December 1, 2020
DownloadTable of Contents
TERMS AND CONDITIONS OF SALE, LIMITED PRODUCT WARRANTY, AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT
The Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement (collectively, “the Agreements”) below are binding agreements between you and the Rooms To Go entity making this sale, which is referred to as “RTG,” “we” or “us.” Except in the Limited Product Warranty, “you” means any person or entity who signs this Sales Order or on whose behalf it is signed and any privies, and any person or entity who receives, accepts, or uses the purchased products or services. All such persons and entities are expressly intended beneficiaries of the Dispute Resolution/Arbitration Agreement. In the Limited Product Warranty, “you” means solely the original consumer purchaser. The Agreements are expressly intended for the benefit of all affiliates of RTG and any third party delivery service provider that delivers or attempts to deliver your merchandise and its or their parent companies, subsidiaries, divisions, shareholders, members, directors, officers, employees, representatives, predecessors, successors, and assigns. The Agreements may not be changed except by a written agreement signed by you and us. If any part of any of the Agreements is found invalid or unenforceable, then the other parts shall remain in full force and effect, except that if any part of Section 2 of the Dispute Resolution/Arbitration Agreement is found invalid or unenforceable, then Sections 1 and 3 of the Dispute Resolution/Arbitration Agreement shall be null and void.
TERMS AND CONDITIONS OF SALE
- REFUND POLICY. No refunds are available and sales cannot be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase. If you do not cancel the sale within 48 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.
- At any time after the purchase, we can correct mistakes in pricing or arithmetic made in computing the purchase price.
- You must make any change of the delivery address or change in the order either in person or by telephone, and the change will be binding only if we confirm the change before delivery. Changes may delay the delivery date.
- Merchandise sold “AS IS” (“AS IS Merchandise”) is FINAL and not eligible for return, exchange, refund or service. Merchandise sold “AS IS” is not covered by the Limited Product Warranty below or any other warranty, express or implied, where allowed by law.
- If you purchase merchandise marked “Partial Assembly Required” (disassembled) or “Assembly Required,” or if you select “Doorway Delivery,” your merchandise will be delivered for assembly by You. IF YOU PURCHASE MERCHANDISE TO BE DELIVERED FOR ASSEMBLY BY YOU, YOU ARE SOLELY RESPONSIBLE FOR ASSEMBLING THE MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY AND ALL DAMAGE/INJURY TO YOU OR OTHER PEOPLE, YOUR MERCHANDISE, YOUR HOME, AND YOUR OTHER BELONGINGS RELATING TO ASSEMBLY.
- We retain title to all merchandise until delivered to you and paid for by you in full. Your merchandise is not guaranteed to be in stock or available before you have paid in full and delivery or pickup has been scheduled.
- Certain returns and exchanges, including for mattresses and box springs, may require that you pay a “pickup and redelivery fee” or other fee to cover costs of pickup and delivery from your home or re-stocking.
- Limitation of Damages for Delivery Services: If you purchase delivery services, RTG will use a third party delivery service provider (“the delivery service provider”). The delivery service provider is expressly intended as a third party beneficiary of this Limitation of Damages. THE AGGREGATE LIABILITY OF RTG AND ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS, RELATING IN ANY WAY TO THE DELIVERY SERVICES, SHALL NOT EXCEED TWO TIMES THE TOTAL AMOUNT YOU PAID FOR DELIVERY OF YOUR MERCHANDISE, WHETHER YOU CLAIM DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGE TO REAL OR PERSONAL PROPERTY) RELATING TO BREACH OF CONTRACT OR TORT OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT SHALL RTG OR ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RELATING TO YOUR DELIVERY SERVICES. This limitation of liability shall not apply to (a) liability resulting from RTG’s or the delivery service provider’s gross negligence or willful misconduct and (b) death or bodily injury resulting from RTG’s or the delivery service provider’s negligent acts or omissions. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
- If we have to pay any monies or hire an attorney to collect payment from you, we can recover from you all of our collection costs including the fees of our attorney.
- Merchandise purchased for commercial settings or used for commercial purposes in any manner, including but not limited to third party rental properties (“Commercial Merchandise”), is not covered by the Limited Product Warranty below or any other warranty, express or implied.
- For pickup items, you are solely responsible for loading/transporting/UNLOADING merchandise. YOU AGREE TO INDEMNIFY AND hold us harmless for any and all damage/injury to vehicles, merchandise, you or others during loading/transport/UNLOADING.
- RTG may share and use information you provide to us with RTG’s affiliates and third parties for purposes including, without limitation, processing and servicing your order, arranging delivery, marketing, financing, conducting surveys (including satisfaction surveys) and researching and improving products. This information may include your name, contact information, and purchase history. By voluntarily providing your information to us, you consent to our use of your information as described.
- CUSTOMER COMMUNICATIONS: Notwithstanding the context in which you provide your e-mail address or telephone number to us, you consent to RTG, its affiliates, any other intended beneficiary of the Agreements, and any third-party service providers, including, but not limited to, delivery service providers and survey/research companies, contacting you using any e-mail address or any telephone number that you provide for any purpose including, without limitation, processing and servicing your order, arranging delivery, conducting surveys (including satisfaction surveys), researching and improving products, and marketing. You certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. RTG may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. You can stop receiving SMS messages (including text messages) at any time by replying “STOP” to any message you receive from us, and we may send you a message confirming your election. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. For customer support please call us at 800-766-6786. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages.
- You agree that we may take or cause to be taken any photos on delivery, attempted delivery or merchandise set-up, and use the photos to help resolve merchandise, delivery, set-up, damage or customer service issues. We may also use the photos to verify delivery location or audit for quality purposes.
LIMITED PRODUCT WARRANTY (“LIMITED WARRANTY”)
This Limited Warranty is non-transferable and applies only to the original consumer purchaser of the merchandise, and to merchandise that has remained at the original non-commercial delivery site. RTG warrants that the purchased merchandise will be free from defects in material and workmanship for a period of ONE (1) YEAR from the date of delivery or pickup. To obtain service under this Limited Warranty, the purchaser must give notice of the defect within the one (1) year warranty period to RTG at Customer Service in writing at 11540 Highway 92 East, Seffner, Florida 33584, or by telephone at 1-800-766-6786. This Limited Warranty does not cover: 1) wear, fading, or shrinkage of fabrics; 2) damage due to alterations, misuse, abuse, or accidents; 3) damage or discoloration caused by light; 4) natural variations in the color or graining of products; 5) ridges or rough areas in wicker, marble, and natural stone; 6) mold, mildew, dirt, or pilling; 7) fading/oxidized paint or rust; 8) imperfections, small cracks, and teak oil in new and reclaimed teak; and 9) damage due to wind, fire, rain, hurricane, and other weather or climatological causes or natural disasters. Failure to follow care instructions, including but not limited to properly draining outdoor cushions and closing umbrellas when unattended, shall void the Limited Warranty. If you provide notice during the Limited Warranty period that the purchased merchandise is not free from defects in material and workmanship for the duration of this Limited Warranty, we will, at our option, (i) repair any non-conforming component(s) or merchandise, (ii) replace non-conforming merchandise in exchange for return of the merchandise, or (iii) refund the purchase price in exchange for return of the merchandise. Commercial and AS IS Merchandise is not covered by this Limited Product Warranty or any other warranty, express or implied, where allowed by law.
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES: EXCEPT TO THE EXTENT EXPRESSLY PROHIBITED BY APPLICABLE LAW, WE ARE NOT LIABLE TO YOU OR ANY OTHER PERSON FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. All disputes arising under this Limited Warranty are subject to the Dispute Resolution/Arbitration Agreement below. DURATION OF IMPLIED WARRANTIES: RTG EXPRESSLY LIMITS THE DURATION OF THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THE LIMITED WARRANTY PERIOD OF ONE (1) YEAR FROM THE DATE OF DELIVERY OR PICKUP OF THE MERCHANDISE. RTG HEREBY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AFTER EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
DISPUTE RESOLUTION/ARBITRATION AGREEMENT: READ CAREFULLY – THIS AGREEMENT AFFECTS YOUR LEGAL RIGHTS
- Mandatory Arbitration: YOU AND ANY “ARBITRATING ENTITY” (WHICH INCLUDES RTG, ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE, AND ANY OF ITS OR THEIR AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, OR ASSIGNS), AGREE THAT ANY DISPUTE OR CLAIM BETWEEN YOU AND ANY ARBITRATING ENTITY, INCLUDING BUT NOT LIMITED TO ANY DISPUTE OR CLAIM THAT RELATES IN ANY WAY TO ANY PRODUCT OR SERVICE SOLD OR DISTRIBUTED BY ANY ARBITRATING ENTITY, TO ANY TRANSACTION WITH ANY ARBITRATING ENTITY, TO ANY WARRANTY MADE BY ANY ARBITRATING ENTITY, TO THE TERMS AND CONDITIONS OF SALE, TO THE FINANCING OF ANY PURCHASE FROM ANY ARBITRATING ENTITY, TO THE DELIVERY, ATTEMPTED DELIIVERY, OR INSTALLATION OF YOUR MERCHANDISE, OR TO THE USE, COLLECTION OR STORAGE OF PERSONAL INFORMATION, INCLUDING DISPUTES OR CLAIMS UNDER FEDERAL OR STATE STATUTES, COMMON LAW OR TORT LAW, WHETHER LEGAL OR EQUITABLE (“DISPUTE”), MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, EXCEPT THAT YOU OR ANY ARBITRATING ENTITY MAY RESOLVE A DISPUTE IN SMALL CLAIMS COURT IF THE DISPUTE QUALIFIES FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS. This Dispute Resolution/Arbitration Agreement (“Agreement”) applies to Disputes arising before, on, or after the date of this Sales Order, regardless of whether any warranty is in effect, and it survives the cancelation of your order or other termination of the Agreements.
You and any Arbitrating Entity waive the right to a trial by jury and any right to have a Dispute heard in court. In arbitration, Disputes are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator’s decision is subject to limited review by courts. The arbitrator can award on an individual basis the same damages and relief as a court, including monetary damages, injunctive relief, and declaratory relief. Judgment on the arbitrator’s award may be entered in any court having jurisdiction thereof. A single arbitrator with the American Arbitration Association (“AAA”) will conduct the arbitration, and the amount and nature of the award may not exceed the relief allowed by applicable law. The arbitration will be conducted in the county of your residence or another mutually agreed location. The AAA’s Consumer Arbitration Rules will apply. If AAA will not apply those rules, then AAA’s Commercial Arbitration Rules will apply. The AAA’s rules and a form that can be used to initiate arbitration proceedings are available at www.adr.org. You and any Arbitrating Entity agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration, then a court may appoint a substitute arbitrator, and further agree that the choice of AAA as a forum is not integral to the Agreement.
Delegation/Arbitrability. The Federal Arbitration Act (“FAA”) applies to this Agreement and exclusively governs its interpretation and enforcement. The arbitrator, and not any federal, state, or local court or agency, shall have the authority to decide, and shall decide, all issues or disputes relating to the meaning, validity, formation, enforceability, interpretation, scope, and application of this Agreement (including “gateway” issues of arbitrability), the Terms and Conditions of Sale, and the Limited Warranty, except that a court will resolve any question regarding the meaning, validity, or enforceability of Section 2 of the Agreement. The term “Dispute” and the requirement to arbitrate will be broadly interpreted. The Agreement will survive termination of the Limited Warranty.
Para encontrar la traducción de estos términos y condiciones, incluyendo el acuerdo de resolución de disputa, favor dirigirse a www.roomstogo.com
vTOSSTR1020
Store Terms and Conditions of Sale - Spanish
Version 1.0
Effective June 5, 2020
DownloadTable of Contents
- POLÍTICA DE REEMBOLSOS. No se puede reembolsar ni cancelar la venta después de haberse entregado la mercancía. Las órdenes de entrega Express/Next Day Delivery no son elegibles para reembolso o cancelación. Solo podrá recibir un reembolso completo si no se ha hecho la entrega y usted cancela la venta dentro de las 48 horas siguientes a la fecha de compra. Si usted no cancela la venta dentro de las 48 horas siguientes, pero la cancela antes de la entrega, solo se rembolsará el 80% del precio de compra.
- Podemos corregir errores de precio o en cálculos hechos al computar el precio de compra en cualquier momento después de la compra.
- Usted debe hacer cualquier cambio en el pedido o la dirección de envío en persona o por teléfono y el cambio será vinculante solo si lo confirmamos antes de la entrega. Los cambios pueden retrasar la fecha de entrega.
- La mercancía que se vende “EN SU ESTADO ACTUAL” (la mercancía EN SU ESTADO ACTUAL) es DEFINITIVA y no será elegible para devoluciones, cambios, reembolsos ni servicio. La mercancía que se vende “EN SU ESTADO ACTUAL” no está cubierta por la Garantía limitada del producto que aparece abajo ni por ninguna otra garantía, ya sea expresa o implícita, donde lo permita la ley.
- La mercancía marcada como "Partial Assembly Required" (requiere ensamblaje parcial) o "Assembly Required" (requiere ensamblaje) se entrega para ser ensamblada por el comprador.
- Mantenemos el título de propiedad de toda la mercancía hasta que le sea entregada a usted y usted la haya pagado en su totalidad. No se garantiza que haya disponibilidad de su mercancía o que esté en existencia antes de que usted haya realizado el pago total y se haya programado la entrega o recogida.
- Algunos cambios y devoluciones de mercancía, incluyendo colchones y box springs, pueden requerir que usted pague un “cargo de recogida y reenvío” u otro cargo para cubrir los costos de recolección y entrega desde su hogar o de reabastecimiento.
- Limitación de Daños para los Servicios de Entrega: Si usted adquiere el servicio de entrega, RTG usará un proveedor tercero de servicios de entrega (“el proveedor de servicios de entrega”). El proveedor de servicios de entrega es el beneficiario tercero expresamente previsto de esta Limitación de Daños. LA RESPONSABILIDAD TOTAL DE RTG Y DE CUALQUIER PROVEEDOR EXTERNO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y DE SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS, EN RELACIÓN DE CUALQUIER FORMA CON LOS SERVICIOS DE ENTREGA, NO DEBERÁ EXCEDER DOS VECES EL MONTO TOTAL QUE USTED PAGÓ POR LA ENTREGA DE SU MERCANCÍA, YA SEA QUE USTED RECLAME DAÑOS Y PERJUICIOS (INCLUYENDO, ENTRE OTROS, DAÑOS A BIENES INMUEBLES O PERSONALES) RELACIONADOS CON UN INCUMPLIMIENTO DE CONTRATO O AGRAVIO O CUALQUIER OTRA TEORÍA DE RESPONSABILIDAD. EN NINGÚN CASO RTG O CUALQUIER OTRO PROVEEDOR EXTERNO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS SERÁN RESPONSABLES POR DAÑOS CONSECUENTES O INCIDENTALES RELACIONADOS CON SUS SERVICIOS DE ENTREGA. Esta limitación de responsabilidad no aplicará a (a) la responsabilidad que resulte de una negligencia grave o conducta dolosa del proveedor de servicios o de RTG y (b) muerte o lesión corporal que resulte de actos negligentes u omisiones del proveedor de servicios de entrega o de RTG. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación que precede podría no aplicar para usted.
- Si tenemos que pagar cualquier monto de dinero o contratar a un abogado para cobrar algún pago que usted nos deba, podremos cobrarle a usted para recuperar todos nuestros gastos de cobranza, incluidos los honorarios de nuestro abogado.
- La mercancía que se compra para ambientes comerciales o para fines de uso comercial de cualquier tipo, incluyendo, a título enunciativo pero no limitativo, propiedades en alquiler de terceros («Mercancía comercial»), no estará cubierta por la Garantía limitada del producto que aparece abajo ni por ninguna otra garantía, expresa o implícita.
- EN EL CASO DE RECOGER ARTÍCULOS, USTED ES EL ÚNICO RESPONSABLE DE CARGAR, TRANSPORTAR Y DESCARGAR LA MERCANCÍA. USTED CONVIENE EN INDEMNIZARNOS Y EXIMIRNOS DE RESPONSABILIDAD POR CUALQUIER DAÑO O LESIÓN A VEHÍCULOS, MERCANCÍA, A USTED O A OTROS DURANTE EL PROCESO DE CARGA, TRANSPORTE Y DESCARGA.
- RTG podrá compartir y usar la información que nos proporciona con las filiales de RTG y terceros con fines de, entre otros, procesar y brindar los servicios de su pedido, coordinar la entrega, marketing, financiación, realizar encuestas (incluyendo encuestas de satisfacción) e investigar y mejorar productos. Dicha información puede incluir su nombre, información de contacto e historial de compra. Al proporcionarnos su información de manera voluntaria, usted acepta que utilicemos su información en la forma descrita.
- Sin importar el contexto en el cual usted nos proporcionó su dirección de correo electrónico o número telefónico, usted autoriza a RTG, sus filiales, cualquier otro beneficiario previsto de los Acuerdos y cualquier otro proveedor externo de servicios, incluyendo, sin limitación, proveedores de servicios de entrega y compañías de encuestas/investigación, a comunicarse con usted por medio de cualquier dirección de correo electrónico o número de teléfono que usted proporcione con cualquier fin, incluyendo, entre otros, procesar y prestar los servicios de su pedido, coordinar la entrega, realizar encuestas (incluyendo encuestas de satisfacción), investigar y mejorar productos, así como para actividades de marketing.
- Usted acepta que podemos tomar o hacer que se tomen fotos en el momento de la entrega, intento de entrega o instalación de la mercancía, y utilizar las fotos para ayudar a resolver problemas con la mercancía, la entrega, la instalación, los daños o el servicio de atención al cliente. También podemos utilizar las fotos para verificar el lugar de entrega o examinar con fines de calidad.
- Arbitraje obligatorio: USTED Y CUALQUIER «ENTIDAD ARBITRANTE» (QUE INCLUYE A RGT, CUALQUIER PROVEEDOR EXTERNO DE SERVICIOS DE ENTREGA QUE REALICE UNA ENTREGA O INTENTE REALIZAR UNA ENTREGA DE SU MERCANCÍA, Y CUALQUIERA DE SUS AFILIADAS, EMPRESAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES O CESIONARIOS) ACUERDAN QUE CUALQUIER DISPUTA O RECLAMACIÓN ENTRE USTED Y CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, A TÍTULO ENUNCIATIVO PERO NO LIMITATIVO, CUALQUIER DISPUTA O RECLAMACIÓN QUE SE RELACIONE DE CUALQUIER FORMA CON CUALQUIER PRODUCTO O SERVICIO VENDIDO O DISTRIBUIDO POR CUALQUIER ENTIDAD ARBITRANTE, CON CUALQUIER TRANSACCIÓN CON CUALQUIER ENTIDAD ARBITRANTE, CON CUALQUIER GARANTÍA EMITIDA POR CUALQUIER ENTIDAD ARBITRANTE, CON LOS TÉRMINOS Y CONDICIONES DE VENTA, CON EL FINANCIAMIENTO DE CUALQUIER COMPRA DE CUALQUIER ENTIDAD ARBITRANTE, CON LA ENTREGA O INSTALACIÓN DE SU MERCANCÍA, O CON EL USO, RECOLECCIÓN O ALMACENAMIENTO DE INFORMACIÓN PERSONAL, INCLUYENDO DISPUTAS O RECLAMACIONES BAJO LAS LEYES FEDERALES O ESTATALES, EL COMMON LAW O LAS LEYES DE RESPONSABILIDAD EXTRACONTRACTUAL (“DISPUTA”), DEBE RESOLVERSE EXCLUSIVAMENTE MEDIANTE UN ARBITRAJE DEFINITIVO Y VINCULANTE, Y NO MEDIANTE TRIBUNALES O JURADOS, EXCEPTO EN EL CASO EN QUE USTED O CUALQUIER ENTIDAD ARBITRANTE PUEDAN RESOLVER UNA DISPUTA EN UN TRIBUNAL DE DEMANDAS DE MENOR CUANTÍA, SI LA DISPUTA CALIFICA PARA DICHO TRIBUNAL Y EL ASUNTO PROCEDE ÚNICAMENTE COMO CASO INDIVIDUAL (NO COMO DEMANDA COLECTIVA O REPRESENTATIVA). Este Acuerdo de arbitraje y resolución de disputas (“Acuerdo”) se aplica a Disputas que surjan antes, durante o después de la fecha de esta Orden de venta, independientemente de que cualquier garantía esté vigente.
Outlet Terms of Sale
Version 3.0
Effective August 12, 2020
DownloadTable of Contents
- All merchandise sold at Rooms To Go Outlet Stores is sold "As Is." "As Is" sales are FINAL and are not eligible for return, exchange, allowance, refund or service. "As Is" merchandise is sold without any warranty of any kind, either express or implied, including without limitation, those of merchantability and fitness for a particular purpose, where allowed by law.
- RTG may share and use information you provide to us at the time of sale with RTG’s affiliates and third parties for purposes including, without limitation, processing and servicing your order, arranging delivery, marketing, financing, conducting surveys (including satisfaction surveys), and researching and improving products. This information may include your name, contact information, and purchase history. By voluntarily providing your information to us, you consent to our use of your information as described.
- Notwithstanding the context in which you provide your e-mail address or telephone number, you consent to RTG, its affiliates, and any other intended beneficiary of these agreements and any third-party service providers, including, but not limited to, delivery service providers and survey/research companies, contacting you using any e-mail address or any telephone number that you provide for any purpose including, without limitation, processing and servicing your order, arranging delivery, conducting surveys (including satisfaction surveys), researching and improving products, and marketing.
- You must pick up your merchandise or schedule a delivery within 24 hours of your purchase being made. All orders that do not comply with this strict 24 hour policy are subject to cancellation. If your order is cancelled you will be issued a merchandise certificate as a refund for any payments or deposits. Please direct any further questions you may have to the Outlet Store where your purchase was made.
- Pick up: Customer pick up operates on a first come basis. It is your responsibility to verify the location's pick-up hours. Your merchandise will not be pulled prior to your arrival. You must have your receipt and proper photo identification in order to pick up your merchandise. Always remain with your vehicle while in the customer pick up area. To avoid damage to your merchandise and/or vehicle, you must arrive with a vehicle large enough to accommodate the merchandise being picked up. It is your responsibility to arrive with the appropriate material for securing loaded merchandise; RTG will not supply these materials. YOU ARE SOLELY RESPONSIBLE FOR LOADING, UNLOADING, AND TRANSPORTING MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD RTG HARMLESS FOR ANY AND ALL DAMAGE OR INJURY TO VEHICLES, MERCHANDISE, YOU OR OTHERS DURING LOADING, UNLOADING, AND TRANSPORT.
- Delivery Service: Merchandise delivery may be available for a charge, although delivery areas may be limited. Rescheduling of a delivery on the scheduled day may result in additional charges. If you cancel your order on the day of delivery and request a refund, any payments or deposits will be refunded by merchandise certificate only. RTG Outlet Store deliveries are a drop-off service. Some items may require partial assembly by you. IF YOU PURCHASE MERCHANDISE TO BE DELIVERED AS A DROP-OFF OR FOR ASSEMBLY BY YOU, YOU ARE SOLELY RESPONSIBLE FOR ASSEMBLING THE MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY AND ALL DAMAGE/INJURY TO YOU OR OTHER PEOPLE, YOUR MERCHANDISE, YOUR HOME, AND YOUR OTHER BELONGINGS RELATING TO ASSEMBLY. Once a delivery is signed for, you assume full responsibility for the merchandise. If you purchase delivery service directly from a third party (and not from or through RTG), then RTG will not be responsible or liable for any damage or injury to you, the merchandise, or your personal or real property in any way relating to those delivery services.
- Limitation of Damages for Delivery Services: If you purchase delivery services from or through RTG, RTG will use a third party delivery service provider (“the delivery service provider”). The delivery service provider is expressly intended as a third party beneficiary of this Limitation of Damages. THE AGGREGATE LIABILITY OF RTG AND ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS, RELATING IN ANY WAY TO THE DELIVERY SERVICES SHALL NOT EXCEED TWO TIMES THE TOTAL AMOUNT YOU PAID FOR DELIVERY OF YOUR MERCHANDISE, WHETHER YOU CLAIM DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGE TO REAL OR PERSONAL PROPERTY) RELATING TO BREACH OF CONTRACT OR TORT OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT SHALL RTG OR ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RELATING TO YOUR DELIVERY SERVICES. This limitation of liability shall not apply to (a) liability resulting from RTG’s or the delivery service provider’s gross negligence or willful misconduct and (b) death or bodily injury resulting from RTG’s or the delivery service provider’s negligent acts or omissions. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
- You agree that we may take or cause to be taken any photos on delivery, attempted delivery or merchandise set-up, and use the photos to help resolve merchandise, delivery, set-up, damage or customer service issues. We may also use the photos to verify delivery location or audit for quality purposes.
- Mandatory Arbitration: YOU AND ANY “ARBITRATING ENTITY” (WHICH INCLUDES RTG, ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE, AND ANY OF ITS OR THEIR AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, OR ASSIGNS) AGREE THAT ANY DISPUTE OR CLAIM BETWEEN YOU AND ANY ARBITRATING ENTITY, INCLUDING BUT NOT LIMITED TO ANY DISPUTE OR CLAIM THAT RELATES IN ANY WAY TO ANY PRODUCT OR SERVICE SOLD OR DISTRIBUTED BY ANY ARBITRATING ENTITY, TO ANY TRANSACTION WITH ANY ARBITRATING ENTITY, TO ANY WARRANTY MADE BY ANY ARBITRATING ENTITY, TO THE TERMS AND CONDITIONS OF SALE, TO THE FINANCING OF ANY PURCHASE FROM ANY ARBITRATING ENTITY, TO THE DELIVERY OR INSTALLATION OF YOUR MERCHANDISE, OR TO THE USE, COLLECTION OR STORAGE OF PERSONAL INFORMATION, INCLUDING DISPUTES OR CLAIMS UNDER FEDERAL OR STATE STATUTES, COMMON LAW OR TORT LAW, WHETHER LEGAL OR EQUITABLE ("DISPUTE"), MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, EXCEPT THAT YOU OR ANY ARBITRATING ENTITY MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS QUALIFY FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS. This Dispute Resolution/Arbitration Agreement ("Agreement") applies to Disputes arising before, on, or after the date of this Sales Order, regardless of whether any warranty is in effect.
Outlet Terms of Sale - Spanish
Version 2.0
Effective June 5, 2020
DownloadTable of Contents
Version Control Only Guard It Service Contract-Furniture (Fortegra)
Version 3.0
Guard It Residential Furniture Protection Plan (Guardian) Spanish
Version 1.1
Guard It Service Contract-Furniture (Fortegra) Spanish
Version 1.0
Guard It Service Contract-Lifestyle Adjustable Base (Fortegra)
Version 1.0
Guard It Service Contract-Lifestyle Adjustable Base (Fortegra) Spanish
Version 1.0
Guard It Residential Furniture Protection Plan (Guardian)
Version 1.2
Effective August 6, 2020
DownloadTable of Contents
GUARD IT
RESIDENTIAL FURNITURE PROTECTION PLAN
TERMS AND CONDITIONS
(Includes Dispute Resolution/Arbitration Agreement and Class Action Waiver)
FOR ONLINE CLAIMS: www.gppclaims.com
HOW TO FILE A CLAIM: |
1. BEFORE YOU GO ONLINE OR CALL –
WHAT’S COVERED? |