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Online Terms and Conditions of Sale

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    ONLINE TERMS AND CONDITIONS OF SALE, LIMITED PRODUCT WARRANTY, AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT

    PLEASE NOTE: THESE TERMS AND CONDITIONS CONTAIN A MUTUAL DISPUTE RESOLUTION/ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. THESE PROVISIONS AFFECT HOW DISPUTES ARE RESOLVED. YOU AGREE TO BE BOUND BY THESE PROVISIONS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW THESE PROVISIONS CAREFULLY.
    Para leer los Acuerdos, favor dirigirse a roomstogo.com/terms

    The Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement (collectively, “the Agreements”) below are binding agreements between you and Roomstogo.com, Inc., which is referred to as "RTG," "we" or "us." Except in the Limited Product Warranty, "you" means any person or entity who makes a purchase or on whose behalf a purchase is made and any privies, and any person or entity who receives, accepts, or uses the purchased products or services. All such persons and entities are expressly intended beneficiaries of the Dispute Resolution/Arbitration Agreement. For purposes of the Limited Product Warranty, "you" means solely the original consumer purchaser. The Agreements are expressly intended for the benefit of all affiliates of RTG and any third party delivery or other service provider that delivers, services, or attempts to deliver or service your merchandise and its or their parent companies, subsidiaries, divisions, shareholders, members, managers, partners, directors, officers, trustees, employees, representatives, predecessors, successors, and assigns. The Agreements may not be changed except by a written agreement signed by you and us.

    PLEASE NOTE: If any part of any of the Agreements is found invalid or unenforceable, then that part shall be stricken and all other parts shall remain in full force and effect, except as otherwise specifically provided herein.

    BY PURCHASING MERCHANDISE THROUGH ROOMSTOGO.COM OR OTHERWISE AGREEING TO THESE AGREEMENTS, YOU AGREE THAT YOU HAVE READ AND UNDERSTAND THE TERMS OF THESE AGREEMENTS, WHICH INCORPORATE OUR TERMS OF USE AND OUR PRIVACY NOTICE. YOU ACKNOWLEDGE THAT RTG MAY COLLECT, RECORD, USE, SHARE, AND OTHERWISE PROCESS YOUR PERSONAL INFORMATION, INCLUDING THROUGH THE USE OF AUTOMATED TECHNOLOGIES, AS DESCRIBED IN THE PRIVACY NOTICE. IF YOU DO NOT AGREE WITH THE TERMS OF THESE AGREEMENTS AND OUR TERMS OF USE AND OUR PRIVACY NOTICE, DO NOT ORDER MERCHANDISE USING ROOMSTOGO.COM. PLEASE READ THESE TERMS CAREFULLY.

    TERMS AND CONDITIONS OF SALE

    1. CANCELLATION POLICY: Online sales may be cancelled only up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.

    2. RETURN POLICY: Returns of items purchased online are permitted within 48 hours of delivery or pickup if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. You may incur a pick-up, redelivery, restocking or other fee for certain returns and exchanges including Doorway Delivery, mattresses and foundation/box springs. Mattresses and foundation/box springs may be subject to the RTG Sleep Trial Policy or Height Preference Exchange Policy provided with your purchase and available at https://www.roomstogo.com/90-night-sleep-trial-policy.To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer's expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process. If you purchase items using BitPay, any permissible refund will be made by Rooms To Go by check payable in U.S. dollars in the amount set forth in the sales order, subject to the delivery charges or other fees noted in this section.

    3. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

    4. You must make any change of the delivery address or change in the order by telephone and the change will be binding only if we confirm the change before delivery. Changes may delay the delivery date.

    5. If You purchase merchandise that is marked "Partial Assembly Required" (disassembled) or "Assembly Required," or if you select “Doorway Delivery,” your merchandise will be delivered for assembly by You. IF YOU PURCHASE MERCHANDISE TO BE DELIVERED FOR ASSEMBLY BY YOU, YOU ARE SOLELY RESPONSIBLE FOR ASSEMBLING THE MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY AND ALL DAMAGE/INJURY TO YOU OR OTHER PEOPLE, YOUR MERCHANDISE, YOUR HOME, AND YOUR OTHER BELONGINGS RELATING TO ASSEMBLY.

    6. We retain title to all merchandise until delivered to you and paid for in full.

    7. LIMITATION OF DAMAGES FOR DELIVERY SERVICES: RTG will use a third party delivery service provider (“the delivery service provider”) to deliver your merchandise. The delivery service provider is expressly intended as a third party beneficiary of this Limitation of Damages. THE AGGREGATE LIABILITY OF RTG AND ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES, AND ALL OF ITS OR THEIR PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, MANAGERS, PARTNERS, OFFICERS, TRUSTEES, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS (“RTG and TP Provider”), RELATING IN ANY WAY TO THE DELIVERY SERVICES SHALL NOT EXCEED TWO TIMES THE TOTAL AMOUNT YOU PAID TO RTG FOR DELIVERY OF YOUR MERCHANDISE, WHETHER YOU CLAIM DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGE TO REAL OR PERSONAL PROPERTY) RELATING TO BREACH OF CONTRACT OR TORT OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT SHALL RTG OR TP Provider BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RELATING TO YOUR DELIVERY SERVICES. This limitation of liability shall not apply to (a) liability resulting from RTG or TP Provider’s gross negligence or willful misconduct and (b) death or bodily injury resulting from RTG or TP Provider’s negligent acts or omissions. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

    8. If we have to pay any monies or hire an attorney to collect payment from you, we can recover from you all of our collection costs including the fees of our attorney.

    9. Merchandise purchased for commercial settings or used for commercial purposes in any manner, including but not limited to third party rental properties, is sold “AS IS” and is not covered by the Limited Product Warranty below or any other warranty, express or implied, as allowed by law.

    10. CUSTOMER PICKUP: Customer pickup times may vary by location. It is your responsibility to verify the location's pickup hours. Your merchandise may or may not be pulled before your arrival. You must have a valid government-issued photo identification to pick up your merchandise. Always remain in your vehicle. To avoid damage to your merchandise or vehicle, you must arrive with a vehicle large enough to accommodate the merchandise being picked up. It is your responsibility to arrive with the appropriate material for securing your loaded items; RTG will not supply these materials. YOU ARE SOLELY RESPONSIBLE FOR LOADING, UNLOADING, AND TRANSPORTING YOUR MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD RTG HARMLESS FOR ANY AND ALL DAMAGE OR INJURY TO VEHICLES, MERCHANDISE, OR OTHERS DURING LOADING, UNLOADING, AND TRANSPORT.

    11. RTG may share and use information you provide to us with RTG’s affiliates and third parties for purposes including, without limitation, processing and servicing your order, arranging delivery, marketing, financing, conducting surveys (including satisfaction surveys) and researching and improving products. This information may include your name, contact information, and purchase history. By voluntarily providing your information to us, you consent to our use and sharing of your information as described.

    12. CUSTOMER COMMUNICATIONS: Notwithstanding the context in which you provide your e-mail address or telephone number, any prior consents you may have provided to receive marketing and/or non-marketing telephone calls/SMS/MMS messages, any revocation of said consent and any request to be placed on a federal, state or internal do-not-call list, you consent to RTG, its affiliates, any other intended beneficiary of the Agreements, and any third-party service providers, including, but not limited to, delivery service providers and survey/research companies, contacting you using any e-mail address or any telephone number that you provide. You agree that any SMS/MMS messages and/or telephone calls may be sent or placed using an automatic telephone dialing system or prerecorded or artificial voice. You agree that such communications may be made for any purpose including, without limitation, processing and servicing your order, arranging delivery, conducting surveys (including satisfaction surveys), researching and improving products, and marketing. You agree that RTG, its affiliates, any other intended beneficiary of the Agreements, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. You further agree that each short code and/or telephone number used to communicate with you is an independent communication campaign, separate from any other communication campaign you may receive from or on behalf of RTG, its affiliates, any other intended beneficiary of the Agreements, and any third-party service providers. To stop, unsubscribe or otherwise revoke your consent to receive messages from a specific campaign, you must text “STOP” to each individual campaign you no longer wish to receive messages from. You agree that by texting “STOP” to a given message campaign, you will ONLY be unenrolled from text messages from that specific message campaign. If you wish to opt out of ALL message campaigns, you must text “STOP” to each message campaign. Alternatively, to opt out, you may call RTG at: (800) 766-6786 or send notice of your request to: ATTN Corporate Legal Department, 11540 US Hwy 92 E, Seffner, FL, 33584. Any other attempt to revoke consent shall be invalid and of no effect. You further agree that the methods of revocation described in this paragraph are reasonable. You certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. RTG may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. For customer support please call us at 800-766-6786. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages. You agree that the terms of these Agreements were arrived at by a mutually agreed, bargained-for exchange and that all terms in this paragraph are essential to the Agreements.

    13. You agree that we may take or cause to be taken photos on delivery, attempted delivery, merchandise set-up, or service appointments, and use the photos to help resolve merchandise, delivery, set-up, damage or customer service issues. We may also use the photos to verify delivery location or audit for quality purposes.

    14. Governing Law and Venue. These Agreements are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply. If the Arbitration Agreement is ever deemed unenforceable or void, or a dispute between the parties is not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the federal and state courts that encompass Hillsborough County, Florida, and you waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to: (i) inconvenient forum or (ii) any other basis or any right to seek to transfer or change venue of any such action to another court.

    15. Assignment. We may assign our rights and delegate our duties under these Agreements at any time to any party without notice to you. You may not assign these Agreements without our prior written consent.

    16. Interpretation. These Agreements and, as applicable, the Terms of Use and Privacy Notice, are the entire agreement between you and RTG with respect to your purchase of merchandise. RTG’s failure to enforce any provision in these Agreements will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Agreements will be effective only if in writing and signed by RTG. If any provision of these Agreements is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as otherwise specifically set forth herein (i.e., in connection with the Dispute Resolution section (including the Arbitration Agreement)). The headings in these Agreements are for convenience only and do not affect the interpretation of these Agreements. These Agreements will inure to the benefit of RTG’s successors and assigns.

    17. Survival. Any provisions of these Agreements that are intended to survive termination (including any provisions regarding indemnification, limitation of our liability, choice of law and venue, and the Dispute Resolution section, including the Arbitration Agreement, class action waiver, and jury trial waiver) will continue in effect beyond any termination of these Agreements.

    18. Electronic Communications. These Agreements and any other documentation, agreements, notices, or communications between you and RTG may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.

    19. LIMITED PRODUCT WARRANTY ("LIMITED WARRANTY")
    This Limited Warranty is non-transferable and applies only to the original consumer purchaser, and for merchandise which has remained at the original non-commercial delivery site. RTG warrants that the purchased merchandise will be free from defects in material and workmanship for a period of ONE (1) YEAR from the date of delivery or pickup. To obtain service under this Limited Warranty, the purchaser must give notice of the defect within the one (1) year warranty period to RTG at Customer Service in writing at 11540 Highway 92 East, Seffner, Florida 33584, or by telephone at 1-800-766-6786. This Limited Warranty does not cover: 1) wear, fading, or shrinkage of fabrics; 2) damage due to alterations, misuse, abuse, or accidents; 3) damage or discoloration caused by light; 4) natural variations in the color or graining of products; 5) ridges or rough areas in wicker, marble, and natural stone; 6) mold, mildew, dirt, or pilling; 7) fading/oxidized paint or rust; 8) imperfections, small cracks, and teak oil in new and reclaimed teak; and 9) damage due to wind, fire, rain, hurricane, and other weather or climatological causes or natural disasters. Failure to follow care instructions, including but not limited to properly draining outdoor cushions and closing umbrellas, shall void the Limited Warranty. If you provide notice during the Limited Warranty period that the purchased merchandise is not free from defects in material and workmanship for the duration of this Limited Warranty, we will, at our option, (i) repair any non-conforming component(s) or merchandise, (ii) replace the non-conforming merchandise in exchange for return of the merchandise, or (iii) refund the purchase price in exchange for return of the merchandise. Commercial and AS IS Merchandise are not covered by this Limited Product Warranty or any other warranty, express or implied, where allowed by law.

    DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES: EXCEPT TO THE EXTENT EXPRESSLY PROHIBITED BY LAW, WE ARE NOT LIABLE TO YOU OR ANY OTHER PERSON FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. All disputes arising under this Limited Warranty are subject to the Dispute Resolution/Arbitration Agreement below.

    DURATION OF IMPLIED WARRANTIES: RTG EXPRESSLY LIMITS THE DURATION OF THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THE LIMITED WARRANTY PERIOD OF ONE (1) YEAR FROM THE DATE OF DELIVERY OR PICKUP. RTG HEREBY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AFTER EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

    A hard copy of the Limited Warranty will be made available free of charge upon request by calling Customer Service at 1-800-766-6786.

    20. DISPUTE RESOLUTION (INCLUDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER). READ CAREFULLY – THIS SECTION (INCLUDING PARAGRAPHS 21-29 SET FORTH BELOW) AFFECTS YOUR LEGAL RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU MUST PROVIDE NOTICE TO US, PURSUANT TO THE PROCEDURES SET FORTH IN THIS DISPUTE RESOLUTION SECTION, OF ANY CLAIM WITHIN ONE YEAR OF ITS ACCRUAL OR YOUR CLAIM SHALL BE WAIVED AND TIME-BARRED.

    Arbitration Agreement.
    21. Mandatory Informal Dispute Resolution Process. If you and any Arbitrating Entity (defined below) have a Dispute (defined below), the parties to the Dispute agree that they will first make a good faith effort to resolve it informally. This process should lead to a resolution. In connection with any Dispute, a notice (“Notice”) must be sent to the other party that describes the Dispute. The Notice must include the claimant’s name, address, telephone number, email address, sufficient information to identify any transaction at issue; and a detailed description of (i) the Dispute, (ii) the nature and basis of the claims, and (iii) the nature and basis of the relief sought with a calculation for it. The Notice must be personally signed by the party initiating the Dispute (and counsel if represented). You must send the Notice by email to legalnotices@roomstogo.com or by mail to: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. If an Arbitrating Entity has a Dispute with you, it will send the Notice to the address on file for you. After a fully completed Notice is received, you and the Arbitrating Entity agree to negotiate in good faith, including through an informal and individualized telephone conference between you and the Arbitrating Entity if the party receiving the Notice makes such a request. If such a request is made, you and a representative of the Arbitrating Entity must personally appear at and participate in the telephone conference (if the parties are represented by counsel, counsel may also participate). Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating a claim in arbitration. If the sufficiency of a Notice or compliance with this Mandatory Informal Dispute Resolution Process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and during such court proceeding any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. Nothing in this paragraph limits the right of a party to seek damages or other relief in arbitration for noncompliance with this Mandatory Informal Dispute Resolution Process. All applicable limitations periods (including statutes of limitations) shall be tolled from the date of receipt of a completed Notice through the conclusion of this Mandatory Informal Dispute Resolution Process. You or we may commence arbitration only if the Dispute is not resolved through this Mandatory Informal Dispute Resolution Process.

    22. Arbitration Procedures. After exhaustion of the Mandatory Informal Dispute Resolution Process, You and any “Arbitrating Entity” (which is referred to as “We,” “Us” and “Our” for purposes of this dispute resolution section and includes RTG, any third party delivery service provider that delivers, services or attempts to deliver or service your merchandise, and any of its or their affiliates, and all of its or their parent companies, subsidiaries, divisions, shareholders, members, managers, partners, trustees, directors, officers, employees, representatives, predecessors, successors, or assigns) agree that any unresolved dispute between You and any Arbitrating Entity, including but not limited to any dispute that relates in any way to Your relationship with any Arbitrating Entity, including, but not limited to, any product or service sold, performed, or distributed by any Arbitrating Entity, any transaction with any Arbitrating Entity, any warranty made by any Arbitrating Entity, the terms and conditions of sale, to the financing of any purchase from any Arbitrating Entity, the delivery, attempted delivery, servicing, or installation of your merchandise, to the use, transmission, collection or storage of personal information, or the Terms of Use or the Privacy Notice, including disputes under federal or state statutes, common law, or tort law, whether legal or equitable (“Dispute”) must be resolved exclusively through final and binding individual arbitration with the limited exception set forth below. The term “Dispute” and the requirement to arbitrate will be broadly interpreted. Notwithstanding the foregoing, You or any Arbitrating Entity may elect to have a Dispute heard in small claims court so long as the matter proceeds only on an individual (not a class or representative) basis and seeks individual relief, and so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction. This election may be made before or after an arbitrator is appointed consistent with AAA Rule 9. Notwithstanding the foregoing, you and any Arbitrating Entity may bring suit in court to enjoin infringement or other misuse of intellectual property rights. This Arbitration Agreement applies to disputes arising before, on, or after the date of Your visit to the site or the date of Your purchase, regardless of whether any warranty is in effect, and it survives cancellation of Your order or other termination of any agreement You may have with any Arbitrating Entity along with the remainder of the Dispute Resolution Section.

    The arbitration shall be administered by and conducted in accordance with the applicable rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules (where appropriate) (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available online at www.adr.org.You and We agree that the AAA’s administrative determination to register this Arbitration Agreement means it comports with the Consumer Due Process Protocol and that neither a court nor an arbitrator may revisit that decision. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Arbitration Agreement, the parties shall agree on an administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an administrator that will do so. An arbitration demand must be accompanied by a certification of compliance with the Mandatory Informal Dispute Resolution Process and be personally signed by the party initiating arbitration (and counsel, if represented). By submitting an arbitration demand, the party and counsel represent that, as in court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 against represented parties and their counsel. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or through written submissions, except any Dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing unless the parties agree otherwise. Both parties reserve the right to request a hearing in any matter from the arbitrator. You and an Arbitrating Entity representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually agreed location. If requested by either party, You and an Arbitrating Entity representative shall personally appear (with counsel if represented) at an individualized telephone case management conference with the AAA before an arbitrator is appointed. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the maximum extent permitted by applicable law, You and We agree that each may bring claims against the other only in Your or Our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both You and We agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. An arbitrator must follow and enforce these Agreements as a court would. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated. The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Judgment on any arbitration award may be entered in any court of competent jurisdiction, except an award that has been satisfied may not be entered in any court. An award shall have no preclusive effect in any other arbitration or proceeding in which You are not a named party.

    23. Delegation/Arbitrability. You and we agree that these Agreements evidence a transaction in interstate commerce and the Federal Arbitration Act (“FAA”) applies to this Arbitration Agreement exclusively and governs its interpretation and enforcement. The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (i) issues that are reserved for a court in these Agreements; (ii) issues that relate to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; and (iii) issues that relate to the arbitrability of any Dispute.

    24. Costs of Arbitration. (A) Arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and We agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, You or We may elect to engage with the AAA regarding arbitration fees, and agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.

    (B) If You or any Arbitrating Entity files or causes to be filed in any court, agency, or other non-arbitral tribunal a Dispute that is subject to arbitration under this Arbitration Agreement (an “Arbitrable Suit”), the defendant/respondent may provide written notice to the plaintiff/claimant (or its attorney) of its duty to arbitrate the Arbitrable Suit and to comply with the Mandatory Informal Dispute Resolution Process set forth above. If the plaintiff/claimant does not dismiss the Arbitrable Suit within 14 calendar days of such notice, and the defendant/respondent successfully moves to compel compliance with the terms of this Arbitration Agreement, the plaintiff/claimant shall be responsible for paying the reasonable attorneys’ fees and other costs incurred by the defendant/respondent in responding to and moving to compel arbitration of the Arbitrable Suit to the maximum extent permitted by applicable law. Any request for such fees and costs shall be addressed to and decided by an arbitrator as if it were a Dispute and otherwise addressed in accordance with these Agreements.

    25. Additional Procedures for Mass Arbitration. You and We agree that these Additional Procedures for Mass Arbitration (in addition to the other provisions of this Arbitration Agreement) shall apply if You choose to participate in a Mass Arbitration. If 25 or more similar Disputes (including Yours) are asserted against an Arbitrating Entity by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), You understand and agree that the resolution of Your Dispute might be delayed and ultimately proceed in court. If Your Dispute is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for Your Dispute from the time that your Dispute is first submitted to the AAA until Your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.

    STAGE ONE: If at least 50 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of Disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stage One), and the Arbitrating Entity shall pay the mediator’s fee.

    STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of Disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage Two). No more than three cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining Disputes with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and the Arbitrating Entity shall pay the mediator’s fee.

    Upon the completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Agreements, including the remaining provisions of this Dispute Resolution section. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Mass Arbitration, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to Your Dispute and are not enforceable, then Your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of these Agreements.

    26. Future Changes to Arbitration Agreement. If we make any future changes to this Arbitration Agreement (other than a change to our contact information), You may reject any such change by sending a personally signed, written notice to the following address within 30 days of the change with a clear statement describing the changes to the Arbitration Agreement that you wish to opt out: by email to legalnotices@roomstogo.com or by mail to Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change, You are agreeing that You will arbitrate any Dispute between You and the Arbitrating Entities (defined above) in accordance with this version of the Arbitration Agreement.

    27. Severability. Except as specifically provided herein, if any part of this Dispute Resolution Agreement is found invalid or unenforceable, then it shall be stricken and the other parts of this Dispute Resolution Agreement shall remain in full force and effect.

    Class Action Waiver; Jury Trial Waiver.

    28. Class Action Waiver. YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.

    29. Jury Trial Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL.



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    Online Terms and Conditions of Sale -Spanish

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    Table of Contents

      TÉRMINOS Y CONDICIONES DE VENTA EN LÍNEA, GARANTÍA LIMITADA DEL PRODUCTO Y CONTRATO DE RESOLUCIÓN/ARBITRAJE DE DISPUTAS

      TENGA EN CUENTA LO SIGUIENTE: ESTOS TÉRMINOS Y CONDICIONES CONTIENEN UN ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS QUE INCLUYE UNA RENUNCIA A DEMANDAS COLECTIVAS QUE AFECTA SUS DERECHOS. EL MISMO AFECTA LA FORMA EN QUE SE RESUELVEN LAS DISPUTAS. USTED ACEPTA QUE EL ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS SERÁ VINCULANTE PARA USTED. EN UN ARBITRAJE, NO HAY JUEZ NI JURADO Y HAY MENOS REVELACIÓN DE DOCUMENTOS FUNDAMENTALES E INSTANCIAS DE APELACIÓN QUE EN UN TRIBUNAL. LEA CUIDADOSAMENTE EL ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS.
      Para leer los Acuerdos, favor dirigirse a roomstogo.com/terms

      Los Términos y Condiciones de Venta, la Garantía Limitada del Producto y el Acuerdo de Arbitraje y Resolución de Disputas (colectivamente denominados "los Acuerdos") que aparecen a continuación son contratos vinculantes entre usted y Roomstogo.com, Inc., denominada en adelante "RTG", "nosotros" o "nos". Excepto en la Garantía Limitada del Producto, "usted" significa cualquier persona o entidad que haga una compra o en cuyo nombre se haga una compra y cualquier derechohabiente, y cualquier persona o entidad que reciba, acepte o use los productos o servicios comprados. Todas esas personas y entidades son los beneficiarios expresamente previstos del Acuerdo de Arbitraje y Resolución de Disputas. Para los efectos de la Garantía Limitada del Producto, "usted" significa exclusivamente el comprador consumidor original. Los Acuerdos están expresamente concebidos para el beneficio de todas las filiales de RTG y cualquier proveedor tercero de servicios de entrega u otro proveedor de servicios que entregue, repare o intente entregar o reparar su mercancía y sus empresas matrices, subsidiarias, accionistas, miembros, gerentes, socios, directores, ejecutivos, fideicomisarios, empleados, representantes, predecesores, sucesores y cesionarios. Estos Acuerdos no pueden ser cambiados por otro medio que no sea mediante un acuerdo por escrito firmado por usted y por nosotros.

      TENGA EN CUENTA LO SIGUIENTE: Si alguna parte de los Acuerdos se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto de los Acuerdos permanecerá en total vigor y efecto, excepto según lo expresamente provisto en el Acuerdo de Arbitraje y Resolución de Disputas.


      TÉRMINOS Y CONDICIONES DE VENTA

      1. POLÍTICA DE CANCELACIÓN: Las ventas en línea se pueden cancelar solamente hasta el momento en que la mercancía está cargada en el camión para su entrega, por lo general, tres días antes de la fecha de entrega. Los pedidos con Entrega Express/Al Día Siguiente no son elegibles para cancelación. Después de que la mercancía está cargada, el pedido no se puede cancelar y se tratará como una devolución. Los reembolsos pueden demorar hasta 10 días hábiles para ser procesados.

      2. POLÍTICA DE DEVOLUCIÓN: Las devoluciones de artículos comprados en línea están permitidas en un plazo de 48 horas posteriores a la entrega si la mercancía no era como se esperaba. Se harán reembolsos por el precio de compra de la mercancía más el impuesto, pero no por el cargo por entrega. Determinados cambios y devoluciones de mercancía, incluyendo colchones, somieres/box springs y Entregas en la Puerta, pueden requerir que usted pague un cargo de recogida, reenvío, reabastecimiento u otros cargos. Los colchones y somieres/box springs podrían estar sujetos a RTG Sleep Trial Policy o Height Preference Exchange Policy provistas con su compra y disponible en https://www.roomstogo.com/90-night-sleep-trial-policy. Para iniciar una devolución, llame a Internet Sales Support al 1-888-709-5380 y le darán instrucciones para devolver su mercancía. Incluya su número de recibo de venta original cuando contacte a Internet Sales Support. Usted es responsable de devolver la mercancía en las condiciones en que fue entregada. Los artículos entregados a través de UPS deberán ser devueltos a través de UPS por cuenta del cliente. Después de que se nos haya devuelto la mercancía, los reembolsos pueden demorar hasta 10 días hábiles para ser procesados. Si compra artículos usando BitPay, todo reembolso permisible lo hará Rooms To Go por medio de un cheque pagadero en dólares estadounidenses por el monto establecido en la orden de compra, sujeto a los cargos de envío y otros cargos indicados en esta sección.

      3. Nos reservamos el derecho de revocar cualquier oferta anunciada y corregir cualesquiera errores, inexactitudes u omisiones, incluso después de haberse presentado un pedido e independientemente de si la orden haya sido confirmada o no y si se haya cargado o no a su tarjeta de crédito.

      4. Usted debe hacer cualquier cambio en el pedido o la dirección de envío por teléfono y el cambio será vinculante solo si lo confirmamos antes de la entrega. Los cambios pueden retrasar la fecha de entrega.

      5. Si usted compra mercancía marcada como "Requiere ensamblado parcial" (desarmada) o "Requiere ensamblado", o si selecciona “Entrega en la puerta”, su mercancía será entregada para que sea ensamblada por usted. SI COMPRA MERCANCÍA A SER ENTREGADA PARA SER ENSAMBLADA POR USTED, USTED ES EL ÚNICO RESPONSABLE DE ENSAMBLAR LAS MERCANCÍAS. USTED ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE DAÑOS POR CUALQUIER DAÑO/LESIÓN A USTED O A OTRAS PERSONAS, A SU MERCANCÍA, A SU HOGAR Y A SUS OTRAS PERTENENCIAS RELACIONADAS CON EL ENSAMBLADO.

      6. Mantenemos el título de propiedad de toda la mercancía hasta que le sea entregada a usted y usted la haya pagado en su totalidad.

      7. LIMITACIÓN DE DAÑOS PARA LOS SERVICIOS DE ENTREGA: RTG usará un proveedor tercero de servicios de entrega ("el proveedor de servicios de entrega") para entregar su mercancía. El proveedor de servicios de entrega es el beneficiario tercero expresamente previsto de esta Limitación de Daños. LA RESPONSABILIDAD TOTAL DE RTG Y DE CUALQUIER PROVEEDOR TERCERO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y DE SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, GERENTES, SOCIOS, EJECUTIVOS, FIDEICOMISARIOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS ("RTG y el Proveedor TP") RELACIONADA DE CUALQUIER MANERA CON LOS SERVICIOS DE ENTREGA, NO DEBERÁ EXCEDER DOS VECES EL MONTO TOTAL QUE USTED PAGÓ POR LA ENTREGA DE SU MERCANCÍA, YA SEA QUE USTED RECLAME DAÑOS Y PERJUICIOS (INCLUYENDO, ENTRE OTROS, DAÑOS A BIENES INMUEBLES O PERSONALES) RELACIONADOS CON UN INCUMPLIMIENTO DE CONTRATO, AGRAVIO O CUALQUIER OTRA TEORÍA DE RESPONSABILIDAD. EN NINGÚN CASO RTG O el Proveedor TP SERÁN RESPONSABLES POR DAÑOS INCIDENTALES O INDIRECTOS RELACIONADOS CON LOS SERVICIOS DE ENTREGA DE USTED. Esta limitación de responsabilidad no aplicará a (a) la responsabilidad que resulte de una negligencia grave o conducta dolosa de parte de RTG o del Proveedor TP y (b) la muerte o lesión corporal que resulte de actos negligentes u omisiones de RTG o del Proveedor TP. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación que precede podría no aplicar para usted.

      8. Si tenemos que pagar cualquier monto de dinero o contratar a un abogado para cobrar algún pago que usted nos deba, podremos cobrarle a usted para recuperar todos nuestros gastos de cobranza, incluidos los honorarios de nuestro abogado.

      9. La mercancía que se compra para ambientes comerciales o para fines de uso comercial de cualquier tipo, incluyendo, a título enunciativo, pero no limitativo, propiedades en alquiler de terceros, se vende "EN SU ESTADO ACTUAL" y no estará cubierta por la Garantía Limitada del Producto que aparece abajo ni por ninguna otra garantía, expresa o implícita, según lo permitido por la ley.

      10. EN EL CASO DE ARTÍCULOS A RECOGER, USTED ES EL ÚNICO RESPONSABLE DE CARGAR, TRANSPORTAR Y DESCARGAR LA MERCANCÍA. USTED ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE RESPONSABILIDAD POR CUALQUIER DAÑO O LESIÓN A VEHÍCULOS U OTROS BIENES INMUEBLES O PERSONALES, MERCANCÍA, A USTED O A OTROS DURANTE EL PROCESO DE CARGA, TRANSPORTE Y DESCARGA.

      11. RTG podrá compartir y usar la información que nos proporciona con las filiales de RTG y terceros con fines de, entre otros, procesar y brindar los servicios de su pedido, coordinar la entrega, marketing, financiación, realizar encuestas (incluyendo encuestas de satisfacción) e investigar y mejorar productos. Dicha información puede incluir su nombre, información de contacto e historial de compra. Al proporcionarnos su información de manera voluntaria, usted nos da su consentimiento para usar y compartir su información en la forma descrita.

      12. COMUNICACIONES CON EL CLIENTE: Sin importar el contexto en el cual usted proporciona su dirección de correo electrónico o número telefónico, cualquier consentimiento previo que pudiera haber dado para recibir llamadas telefónicas/mensajes de texto (SMS)/mensajes MMS, cualquier revocación de dicho consentimiento y cualquier solicitud de ser incluido en una lista federal, estatal o interna de no llamar, usted autoriza a RTG, sus filiales y cualquier otro beneficiario previsto de los Acuerdos y cualquier otro proveedor tercero de servicios, incluyendo, sin limitación, proveedores de servicios de entrega y compañías de encuestas/investigación, a comunicarse con usted por medio de cualquier dirección de correo electrónico o número de teléfono que usted proporcione. Usted acepta que se le pueden hacer o enviar llamadas telefónicas o mensajes de texto SMS/MMS a través de un sistema de marcado telefónico automático o una voz pregrabada o artificial. Usted acepta que dichas comunicaciones podrán hacerse para cualquier fin, incluso, a título enunciativo, pero no limitativo, procesar su pedido y brindar los servicios relacionados con este, coordinar la entrega, realizar encuestas (incluidas encuestas de satisfacción), investigar y mejorar productos y realizar actividades de marketing. Usted acepta que RTG, sus filiales, cualquier otro beneficiario previsto de los Acuerdos y cualquier otro proveedor tercero de servicios pueden enviarle mensajes relacionados con los temas antes mencionados o cualquier otro y que dichos mensajes o llamadas se podrían hacer o enviar usando diferentes números telefónicos o códigos cortos. Usted acepta además que cada código corto o número telefónico utilizado para comunicarse con usted es un mensaje de campaña independiente, separado de cualquier otra campaña de comunicación que pudiera recibir de o en nombre de RTG, sus filiales y cualquier otro beneficiario previsto de los Acuerdos, así como de cualquier proveedor tercero de servicios. Para detener, cancelar su subscripción o revocar de otro modo su consentimiento para recibir mensajes de una campaña específica, debe enviar el texto "STOP" a cada campaña individual de la que ya no desee recibir mensajes. Usted acepta que al enviar el texto "STOP" a una campaña de mensajes en particular, SOLO cancelará su subscripción a los mensajes de texto de esa campaña de mensajes en particular. Si desea optar por su exclusión de TODAS las campañas de mensajes, debe enviar el texto "STOP" a cada una de las campañas de mensajes. De forma alternativa, para optar por su exclusión, puede llamar a RTG al número: (800) 766-6786 o enviar un aviso de su solicitud a la dirección: ATTN Corporate Legal Department, 11540 US Hwy 92 E, Seffner, FL, 33584. Cualquier otro intento por revocar su consentimiento será inválido y no tendrá efecto. Usted acepta además que los métodos de revocación descritos en este párrafo son razonables. Usted certifica, garantiza y declara que el número telefónico que nos proporcionó es su número de contacto y no el de alguien más. Usted declara que tiene permitido recibir llamadas y mensajes de texto en el número telefónico que nos proporcionó. Usted acepta alertarnos inmediatamente cuando deje de usar un número telefónico. RTG puede usar los medios de comunicación descritos en esta sección incluso si usted incurrirá en costos por recibir dichos mensajes, mensajes de texto, correos electrónicos u otros medios, lo cual podría ocurrir. Si desea volver a recibir mensajes, regístrese como lo hizo la primera vez. Si necesita ayuda, envíe el texto "HELP" como respuesta a cualquier mensaje que reciba de parte nuestra. Para atención al cliente, llámenos al número 800-766-6786. Pueden aplicar tarifas de mensajería de texto y datos. La frecuencia de los mensajes puede variar. Las compañías telefónicas no son responsables por mensajes retrasados o no entregados. Usted acepta que se llegó de mutuo acuerdo a los términos de estos Acuerdos, que los mismos son resultado de un intercambio negociado y que todos los términos en este párrafo son esenciales para los Acuerdos.

      13. Usted acepta que podemos tomar o hacer que se tomen fotografías en el momento de la entrega, intento de entrega o instalación de la mercancía, o las citas de reparación y utilizarlas para ayudar a resolver problemas con la mercancía, la entrega, la instalación, los daños o el servicio de atención al cliente. También podemos utilizar las fotos para verificar el lugar de entrega o examinar con fines de calidad.

      GARANTÍA LIMITADA DEL PRODUCTO ("GARANTÍA LIMITADA")

      Esta Garantía Limitada es intransferible y aplica únicamente al comprador consumidor original y únicamente a la mercancía que se haya mantenido en el sitio de entrega original no comercial. RTG garantiza que la mercancía adquirida estará libre de defectos de materiales y mano de obra por un período de UN (1) AÑO a partir de la fecha de entrega o recogida. Para obtener servicio bajo esta Garantía Limitada, el comprador debe enviar a RTG un aviso por escrito sobre el defecto dentro del período de garantía de un (1) año, dirigido a Customer Service, 11540 Highway 92 East, Seffner, Florida 33584, o llamar al 1-800-766-6786. Esta Garantía Limitada no cubre: 1) desgaste, decoloración o encogimiento de las telas; 2) daños causados por alteraciones, uso indebido, abuso o accidentes; 3) daños o decoloración causada por la luz; 4) variaciones naturales del color o el granulado de los productos; 5) estrías o áreas ásperas en el mimbre, mármol y piedra natural; 6) moho, humedad, suciedad o pelusas; 7) decoloración/pintura oxidada o herrumbre; 8) imperfecciones, pequeñas rajaduras y aceite de teca en muebles de teca nuevos o restaurados; y 9) daño debido al viento, incendios, huracanes y otras causas meteorológicas o climatológicas o desastres naturales. No seguir las instrucciones de cuidados, incluyendo, entre otros, no dejar secar los almohadones de exterior correctamente y no cerrar las sombrillas, anulará la Garantía Limitada. Si usted proporciona un aviso durante el período de la Garantía Limitada de que la mercancía comprada no está libre de defectos en el material y en la mano de obra por la duración de esta Garantía Limitada, nosotros, a nuestro juicio, podremos (i) reparar componente(s) no conforme(s), (ii) reemplazar la mercancía no conforme a cambio de la devolución de la mercancía, o (iii) reembolsar el precio de compra a cambio de la devolución de la mercancía. La mercancía comercial y la mercancía que se vende “EN SU ESTADO ACTUAL” no está cubierta por esta Garantía Limitada del Producto ni por ninguna otra garantía, ya sea expresa o implícita, donde lo permita la ley.

      DESCARGO DE RESPONSABILIDAD POR DAÑOS INCIDENTALES E INDIRECTOS: EXCEPTO HASTA DONDE ESTÉ EXPRESAMENTE PROHIBIDO POR LA LEY, NO SEREMOS RESPONSABLES FRENTE A USTED O FRENTE A CUALQUIER OTRA PERSONA POR DAÑOS INDIRECTOS O INCIDENTALES CAUSADOS POR EL INCUMPLIMIENTO DE ESTA O CUALQUIER OTRA GARANTÍA. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación o exclusión que precede podría no aplicar para usted. Todas las disputas que surjan de esta Garantía Limitada estarán sujetas al Acuerdo de Arbitraje y Resolución de Disputas descrito a continuación.

      DURACIÓN DE LAS GARANTÍAS IMPLÍCITAS: RTG LIMITA DE MANERA EXPRESA LA DURACIÓN DE LA GARANTÍA IMPLÍCITA DE COMERCIABILIDAD Y LA GARANTÍA IMPLÍCITA DE IDONEIDAD PARA CUALQUIER OBJETIVO PARTICULAR, A LA DURACIÓN DEL PERÍODO DE GARANTÍA LIMITADA DE UN (1) AÑO A PARTIR DE LA FECHA DE ENTREGA O RECOGIDA. POR EL PRESENTE, RTG DESCONOCE DE MANERA EXPRESA TODA OTRA GARANTÍA, EXPRESA O IMPLÍCITA, INCLUYENDO, A TÍTULO ENUNCIATIVO, PERO NO LIMITATIVO, LA GARANTÍA IMPLÍCITA DE COMERCIABILIDAD Y LA GARANTÍA IMPLÍCITA DE IDONEIDAD PARA CUALQUIER OBJETIVO PARTICULAR, DESPUÉS DE LA EXPIRACIÓN DEL PERÍODO DE GARANTÍA LIMITADA. ALGUNOS ESTADOS NO PERMITEN LIMITAR LA DURACIÓN DE UNA GARANTÍA IMPLÍCITA, DE MODO QUE LA LIMITACIÓN ANTERIOR PODRÍA NO APLICAR PARA USTED. ESTA GARANTÍA LE CONCEDE DERECHOS LEGALES ESPECÍFICOS Y USTED PODRÍA TENER TAMBIÉN OTROS DERECHOS QUE VARÍAN DE UN ESTADO A OTRO.

      Una copia impresa de la Garantía Limitada estará disponible a solicitud, sin cargo alguno, llamando a Servicio al Cliente al 1-800-766-6786.

      ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS:
      LEA DETENIDAMENTE – ESTE ACUERDO AFECTA SUS DERECHOS LEGALES

      INDEPENDIENTEMENTE DE CUALQUIER LEY QUE INDIQUE LO CONTRARIO, USTED DEBE NOTIFICARNOS DE CONFORMIDAD CON LOS PROCEDIMIENTOS ESTABLECIDOS EN ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS CUALQUIER RECLAMACIÓN DENTRO DEL PERÍODO DE UN AÑO A PARTIR DEL MOMENTO EN QUE SE PRODUCE, DE LO CONTRARIO, SU RECLAMACIÓN NO APLICARÁ Y PRESCRIBIRÁ, EN LA MAYOR MEDIDA PERMITIDA POR LA LEY.

      1. PROCESO INFORMAL OBLIGATORIO PARA LA RESOLUCIÓN DE DISPUTAS: Si usted o cualquier Entidad Arbitrante (como se define más adelante) tienen una Disputa (como se define más adelante), las partes de la Disputa aceptan que harán un esfuerzo de buena fe para resolverla de manera informal. Este proceso debería llevar a una resolución. En conexión con cualquier Disputa, se debe enviar una notificación ("Notificación") a la otra parte en la que se describa la Disputa. La Notificación debe incluir el nombre, la dirección, el número telefónico, la dirección de correo electrónico del reclamante, así como suficiente información para identificar las transacciones que representan un problema. Todo esto además de una descripción detallada de (1) la Disputa, (2) la naturaleza y la base de las reclamaciones y (3) la naturaleza y base de la compensación que se busca. La Notificación debe verificar también que la información provista sea cierta y precisa. Usted puede enviar la Notificación por correo electrónico a: legalnotices@roomstogo.com o por correo postal a la dirección: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. El reclamante debe firmar personalmente la Notificación. Si una Entidad Arbitrante tiene una Disputa con usted, esta le enviará la Notificación a la dirección que aparece en su archivo. Luego de recibida la Notificación, usted y la Entidad Arbitrante aceptan negociar de buena fe, incluso a través de una conferencia telefónica informal e individualizada entre usted y la Entidad Arbitrante. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personalmente y participar en la conferencia telefónica (si usted cuenta con la representación de un abogado, su abogado también puede participar). Si la Disputa no se resuelve dentro de los sesenta (60) días posteriores a la recepción de la Notificación (período que puede extenderse si las partes así lo acuerdan), usted y la Entidad Arbitrante aceptan las disposiciones de resolución de disputas que se establecen más adelante. El cumplimiento y la realización de este proceso informal para la resolución de disputas es una condición previa para iniciar un proceso formal para la resolución de disputas, incluida una solicitud de arbitraje. La prescripción y cualquier plazo de cargos de presentación permanecerán suspendidos mientras las partes participan en este proceso informal para la resolución de disputas. Si la suficiencia de una Notificación o el cumplimiento de este proceso informal para la resolución de disputas son objeto de controversia, un tribunal deberá emitir una decisión al respecto antes de la presentación de una solicitud de arbitraje.

      2. ARBITRAJE OBLIGATORIO: LUEGO DE AGOTAR EL PROCESO INFORMAL PARA LA RESOLUCIÓN DE DISPUTAS, USTED Y CUALQUIER "ENTIDAD ARBITRANTE" (QUE INCLUYE A RTG, CUALQUIER TERCERO QUE ENTREGUE, REPARE O INTENTE ENTREGAR O REPARAR LA MERCANCÍA DE USTED, Y CUALQUIERA DE SUS FILIALES, EMPRESAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, GERENTES, SOCIOS, FIDEICOMISARIOS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES O CESIONARIOS) ACUERDAN QUE CUALQUIER DISPUTA O RECLAMACIÓN NO RESUELTA ENTRE USTED Y CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, ENTRE OTRAS, CUALQUIER DISPUTA O RECLAMACIÓN QUE SE RELACIONE DE CUALQUIER FORMA CON SU RELACIÓN CON CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, ENTRE OTROS, CUALQUIER PRODUCTO O SERVICIO VENDIDO, REALIZADO O DISTRIBUIDO POR CUALQUIER ENTIDAD ARBITRANTE, CUALQUIER TRANSACCIÓN CON CUALQUIER ENTIDAD ARBITRANTE, CUALQUIER GARANTÍA EMITIDA POR CUALQUIER ENTIDAD ARBITRANTE, LOS TÉRMINOS Y CONDICIONES DE VENTA, EL FINANCIAMIENTO DE CUALQUIER COMPRA A CUALQUIER ENTIDAD ARBITRANTE, LA ENTREGA, INTENTO DE ENTREGA O INSTALACIÓN DE SU MERCANCÍA, EL USO, RECOLECCIÓN O ALMACENAMIENTO DE INFORMACIÓN PERSONAL, O LOS TÉRMINOS DE USO O EL AVISO DE PRIVACIDAD, INCLUYENDO DISPUTAS O RECLAMACIONES BAJO LAS LEYES FEDERALES O ESTATALES, EL DERECHO CONSUETUDINARIO Y LAS LEYES DE RESPONSABILIDAD EXTRACONTRACTUAL ("DISPUTA"), DEBE RESOLVERSE EXCLUSIVAMENTE MEDIANTE UN ARBITRAJE DEFINITIVO Y VINCULANTE Y NO MEDIANTE TRIBUNALES O JURADOS. EL TÉRMINO “DISPUTA” Y EL REQUISITO DE ARBITRAR SE INTERPRETARÁN DE MANERA AMPLIA. INDEPENDIENTEMENTE DE LO ANTERIOR, USTED O CUALQUIER ENTIDAD ARBITRANTE PUEDEN OPTAR POR RESOLVER UNA DISPUTA EN UN TRIBUNAL DE RECLAMOS MENORES SI LA DISPUTA CALIFICA PARA TAL TRIBUNAL Y EL ASUNTO PROCEDE ÚNICAMENTE COMO CASO INDIVIDUAL (NO COLECTIVO NI REPRESENTATIVO) Y BUSCA COMPENSACIÓN INDIVIDUAL, SIEMPRE Y CUANDO LA ACCIÓN PERMANEZCA EN ESE TRIBUNAL Y NO SEA REMOVIDA NI APELADA EN UN TRIBUNAL DE JURISDICCIÓN GENERAL. ESTA ELECCIÓN PUEDE HACERSE EN CUALQUIER MOMENTO ANTES DE LA ASIGNACIÓN DE UN ÁRBITRO. USTED Y CUALQUIER ENTIDAD ARBITRANTE ACEPTAN QUE AMBAS PARTES PODEMOS PRESENTAR UNA DEMANDA ANTE UN TRIBUNAL PARA QUE EMITA UNA MEDIDA CAUTELAR PARA EVITAR VIOLACIONES A LOS DERECHOS DE LA PROPIEDAD INTELECTUAL U OTROS ABUSOS DE LOS MISMOS. ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS APLICA A LAS DISPUTAS QUE SURJAN ANTES, DURANTE O DESPUÉS DE LA FECHA DE SU COMPRA, INDEPENDIENTEMENTE DE CUALQUIER GARANTÍA QUE ESTÉ VIGENTE, Y SOBREVIVE A LA CANCELACIÓN DE SU PEDIDO U OTRA RECISIÓN DE LOS ACUERDOS, INCLUYENDO, ENTRE OTRAS, LA RECISIÓN DE LA GARANTÍA LIMITADA.

      Usted y cualquier Entidad Arbitrante renuncian al derecho a un juicio con jurado y a cualquier derecho a una audiencia de la Disputa en un tribunal, en la medida más amplia permitida por la ley. En el arbitraje, las disputas son resueltas por un árbitro neutro en lugar de un juez o jurado, la revelación de documentos fundamentales es más limitada que en un tribunal y la decisión del árbitro está sujeta a revisión limitada por los tribunales. El árbitro puede, en base individual, laudar los mismos daños y perjuicios e indemnizaciones que un tribunal en favor o en contra únicamente de las partes del arbitraje, incluyendo compensaciones monetarias por daños y perjuicios, medidas cautelares y de reparación declaratoria, y solo en la medida necesaria para proporcionar la indemnización justificada por la reclamación individual de la parte en cuestión. En ninguna circunstancia el árbitro podrá tomar decisiones sobre acciones colectivas. El árbitro debe regirse por los términos de los Acuerdos, tal y como lo haría un tribunal. El árbitro no puede considerar ninguna oferta de acuerdo previo al tomar su decisión. Independientemente de la forma en que se lleve a cabo el arbitraje, el árbitro emitirá una decisión por escrito y en la misma expondrá los resultados y las conclusiones esenciales en los que se basa el laudo. El laudo del arbitraje será vinculante únicamente entre las partes de este y no tendrá un efecto excluyente sobre ningún otro arbitraje o procedimiento que involucre a una parte distinta, siempre y cuando el árbitro pueda considerar fallos en otros arbitrajes que involucren a individuos distintos. La sentencia sobre el laudo del árbitro podrá registrarse en cualquier tribunal de jurisdicción competente. El arbitraje será conducido por un único árbitro de la American Arbitration Association (Asociación Americana de Arbitraje, "AAA") y el monto y la naturaleza del laudo no debe exceder la compensación establecida por las leyes aplicables. El arbitraje será conducido en el condado donde usted resida o en cualquier otra ubicación mutuamente acordada. Se aplicará el Reglamento de Arbitraje de Consumo de la AAA, según las modificaciones al mismo establecidas por este Acuerdo de Arbitraje y Resolución de Disputas. Si la AAA no aplica dicho reglamento, se aplicará el Reglamento de Arbitraje Comercial de la AAA, según las modificaciones al mismo establecidas por este Acuerdo de Arbitraje y Resolución de Disputas. El reglamento de la AAA y un formulario que puede utilizarse para iniciar los procedimientos de arbitraje están disponibles en www.adr.org. Usted y la Entidad Arbitrante acuerdan que, si por cualquier razón la AAA no lleva a cabo o no está disponible para llevar a cabo el arbitraje de conformidad con este Acuerdo de Arbitraje y Resolución de Disputas, las partes acordarán una organización de arbitraje suplente. Si las partes no logran llegar a un acuerdo en este sentido, las partes deberán pedir a un tribunal de jurisdicción competente que les asigne una organización de arbitraje para que administre un procedimiento de conformidad con los términos del presente Acuerdo de Arbitraje y Resolución de Disputas. Las partes acuerdan además que la elección de la AAA como foro no es parte integral del presente Acuerdo de Arbitraje y Resolución de Disputas.

      3. DELEGACIÓN/ARBITRABILIDAD: La Ley Federal de Arbitraje (“FAA”) se aplica sobre este Acuerdo de Arbitraje y Resolución de Disputas exclusivamente y rige su interpretación y cumplimiento. Excepto si se especifica lo contrario en otra parte de este Acuerdo de Arbitraje y Resolución de Disputas, el árbitro, y no ningún tribunal o agencia local, estatal o federal, tendrá la facultad de decidir y decidirá sobre todos los asuntos o disputas relacionados con el significado, la validez, formación, exigibilidad, interpretación, alcance y aplicación de este Acuerdo de Arbitraje y Resolución de Disputas (incluida la cuestión de la posibilidad de someter a arbitraje), los Términos y Condiciones de Venta y la Garantía Limitada, los Términos de uso y el Aviso de Privacidad, salvo que un tribunal dirimirá cualquier cuestión relacionada con el significado, la validez y el cumplimiento de la Sección 4 del presente Acuerdo de Arbitraje y Resolución de Disputas.

      4. RENUNCIA A DEMANDA COLECTIVA DE ARBITRAJE: Usted y cualquier Entidad Arbitrante acuerdan que el arbitraje se llevará a cabo únicamente en base individual y no en una base general colectiva, representativa, consolidada ni de abogado privado. Una Disputa no puede ser consolidada con una reclamación o revelación de documentos fundamentales realizada por una persona o entidad cualquiera que no forme parte del procedimiento de arbitraje. El árbitro no puede laudar compensación a ninguna persona o entidad que no sea una de las partes del procedimiento de arbitraje, y solo puede laudar dicha compensación según corresponda para proporcionar compensación a una de las partes del procedimiento de arbitraje. La renuncia a demandas colectivas y compensación colectiva es una parte fundamental de este Acuerdo de Arbitraje y Resolución de Disputas vinculante y no puede separarse del mismo. Si un tribunal determina que la renuncia a demandas colectivas y compensación colectiva no puede aplicarse a una reclamación o una solicitud de compensación en particular y todas las apelaciones a dicha decisión se han agotado (o la decisión es de otra forma definitiva), las partes acuerdan que esa reclamación o solicitud de compensación en particular se procese en tribunales pero que la misma deberá separarse y permanecer a la espera del arbitraje del resto de las reclamaciones.

      5. HONORARIOS, COSTAS Y PROCEDIMIENTOS RELACIONADOS CON EL ARBITRAJE: A menos que se disponga lo contrario en el presente, todos los cargos de presentación, cargos administrativos y cargos y gastos del árbitro serán pagados de acuerdo con el reglamento aplicable de la AAA. Si el total de sus reclamaciones por daños y perjuicios es de $25,000 o menos, sin incluir los honorarios de sus abogados: (1) el árbitro puede laudarle a usted los honorarios razonables de abogados, honorarios de expertos y costas (en conjunto por hasta $10,000) si usted gana el arbitraje y si el laudo por su reclamación (excluyendo costas y honorarios) excede por 50 % la última oferta de la Entidad Arbitrante, oferta que no debe compartirse con el árbitro hasta luego del laudo; y (2) el árbitro podría no laudar a ninguna Entidad Arbitrante sus honorarios de abogados, honorarios de expertos o costas a si determina que su reclamación fue frívola, se presentó por un fin inadecuado o de mala fe o después de la aplicación de las disposiciones del Reglamento Federal del Procedimiento Civil 68, el cual se aplicará y deberá ser hecho valer por el árbitro. Si el total de las reclamaciones por daños y perjuicios de usted es más de $25,000, sin incluir los honorarios de sus abogados, el árbitro puede laudar a la parte vencedora la totalidad o parte de sus gastos razonables por concepto de honorarios de abogados, honorarios de expertos y costas, incluidos los cargos de la AAA, en la medida en que dichos cargos y costas si un tribunal pudiera laudarlos o si el árbitro determina que la reclamación o la defensa fue frívola o se presentó por un fin inadecuado o de mala fe o después de la aplicación de las disposiciones del Reglamento Federal del Procedimiento Civil 68, el cual se aplicará y deberá ser hecho valer por el árbitro. En arbitrajes llevados a cabo de conformidad con el Reglamento de Arbitraje de Consumo de la AAA, cuando no haya reclamaciones o contrarreclamaciones divulgadas que excedan los $25,000, la Disputa se solucionará mediante el envío de documentos únicamente/arbitraje de escritorio, excepto cuando cualquiera de las partes solicite una audiencia o el árbitro decida que es necesaria una audiencia. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personal e individualmente (con su abogado si tiene uno) en una conferencia telefónica individualizada con un gerente de casos antes de que se asigne un árbitro.

      Si usted o cualquier Entidad Arbitrante presentan o causan que se presente ante un tribunal, agencia u otro tribunal arbitral cualquiera una Disputa que esté sujeta a arbitraje conforme a este Acuerdo de Arbitraje y Resolución de Disputas (una "Demanda Arbitrable"), el demandado puede proporcionar una notificación por escrito al demandante (o su abogado) de su deber de someter a arbitraje la Demanda Arbitrable o cumplir el proceso informal de resolución de disputas establecido en este Acuerdo de Arbitraje y Resolución de Disputas. Si el demandante no desestima la Demanda Arbitrable en un plazo de 14 días calendarios a partir de dicha notificación y el demandado tiene éxito con un recurso para forzar el cumplimiento de los términos de este Acuerdo de Arbitraje y Resolución de Disputas, el demandante será responsable de pagar los honorarios profesionales razonables de los abogados y otras costas en los que el demandado incurra al responder a la demanda y forzar el arbitraje de la Demanda Arbitrable. Cualquier solicitud por dichos honorarios y costas se dirigirá al árbitro y será este quien decida al respecto como si se tratase de una Disputa y de conformidad con este Acuerdo de Arbitraje y Resolución de Disputas.

      6. RECLAMACIONES MASIVAS: Si un mismo abogado presenta veinticinco o más reclamaciones similares en contra de una o más Entidades Arbitrantes o si estas se coordinan (en colectivo, "Reclamaciones masivas"), usted entiende y acepta que la resolución de su reclamación podría retrasarse. Usted acepta también el siguiente proceso coordinado de casos de muestra (bellwether) y que su reclamación, así como todas las Reclamaciones masivas, estarán sujetas a la tabla de tarifas de Presentación de Múltiples Casos de Consumo de la AAA vigente al momento en el que se seleccionan las reclamaciones para los procedimientos de casos de muestra. El abogado de los demandantes y el abogado de las Entidades Arbitrantes deben seleccionar cada uno diez casos para procesarlos primero en el arbitraje en procedimientos de casos de muestra individuales. El resto de los casos no se presentarán ni se considerarán presentados en el arbitraje hasta tanto sean seleccionados para un procedimiento de casos de muestra. Si las partes no logran resolver los casos restantes luego de la conclusión de los procedimientos de casos de muestra iniciales, cada parte deberá seleccionar otros diez casos para proceder al arbitraje para un segundo conjunto de procedimientos de casos de muestra. Este proceso continuará así hasta que las partes logren resolver todas las reclamaciones, bien sea a través de acuerdos mutuos o el arbitraje. Solo se puede asignar un caso a cada árbitro como parte de este proceso. Se suspenderá la prescripción para las reclamaciones de un individuo hasta que el caso de dicho individuo se seleccione para un procedimiento de casos de muestra, se retire o se resuelva por otros medios. Un tribunal tendrá autoridad para obligar a que se cumpla lo estipulado en este párrafo y, de ser necesario, emitir una medida cautelar para evitar la presentación masiva de solicitudes de arbitraje en contra de las Entidades Arbitrantes.

      7. RENUNCIA A DEMANDA COLECTIVA SIN ARBITRAJE Y A JUICIO CON JURADO: Usted y cualquier Entidad Arbitrante aceptan que, en la mayor medida permitida por la ley, si por cualquier motivo procede una Disputa en tribunales en lugar del arbitraje: (1) usted y cualquier Entidad arbitrante renuncian al derecho a un juicio con jurado; (2) la Disputa procederá únicamente sobre una base individual, no colectiva ni representativa; y (3) ni usted ni ninguna Entidad arbitrante pueden ser miembros de una demanda colectiva o representativa, ni de otra forma participar en ningún procedimiento general colectivo, representativo, consolidado o de abogado privado.

      8. DIVISIBILIDAD: Excepto por lo específicamente previsto en el presente documento, si alguna parte del Acuerdo de Arbitraje y Resolución de Disputas se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto del presente Acuerdo de Arbitraje y Resolución de Disputas permanecerá en total vigor y efecto.

      9. CAMBIOS: Si en el futuro realizamos cambios a este Acuerdo de Arbitraje y Resolución de Disputas (distinto a un cambio en la Dirección de Notificación), dichos cambios no aplicarán a ninguna Disputa para la cual usted ya haya entregado Notificación a cualquier Entidad Arbitrante.

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      Outlet Terms of Sale

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        TERMS AND CONDITIONS OF SALE AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT
        THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION/ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. THESE PROVISIONS AFFECT HOW DISPUTES ARE RESOLVED. YOU WILL BE BOUND BY THESE PROVISIONS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW THESE PROVISIONS CAREFULLY.
        You can also read the Agreements at roomstogo.com/terms; Para leer los Acuerdos, favor dirigirse a roomstogo.com/terms

        The Terms and Conditions of Sale and Dispute Resolution/ Arbitration Agreement (“Agreements”) below are binding agreements between you and the Rooms To Go entity making this sale (“RTG,” “we” or “us”). “You” means any person or entity who signs this Sales Order or on whose behalf it is signed and any privies, and any person or entity who receives or uses the purchased products or services. All such persons and entities are expressly intended beneficiaries of the Dispute Resolution/ Arbitration Agreement. The Agreements are expressly intended for the benefit of all affiliates of RTG and any third party that delivers, services or attempts to deliver or service your merchandise, and its or their parents, subsidiaries, divisions, shareholders, members, managers, partners, directors, officers, trustees, employees, representatives, predecessors, successors, and assigns. The agreements may not be changed except by a written agreement signed by you and us.

        If any part of the Agreements is found invalid or unenforceable, then that part shall be stricken and all other parts shall remain in full force and effect, except as specifically provided herein.
        TERMS AND CONDITIONS OF SALE
        1. All merchandise sold at Rooms To Go Outlet Stores is sold “As Is.” “As Is” sales are FINAL and are not eligible for return, exchange, allowance, refund or service. “As Is” merchandise is sold without any warranty of any kind, either express or implied, including without limitation, those of merchantability and fitness for a particular purpose, where allowed by law.
        2. RTG may use your information or share it with RTG’s affiliates and third parties to process and service your order, arrange delivery, for marketing, financing, conducting surveys (including satisfaction surveys), and researching and improving products, among other purposes. This may include your name, contact information, and purchase history. By voluntarily giving your information to us, you consent to our use and sharing of your information as described.
        3. CUSTOMER COMMUNICATIONS: Notwithstanding the context in which you provide your e-mail address or phone number, any prior consents you may have provided to receive calls/SMS/MMS messages, any revocation of said consent or any request to be placed on a federal, state or internal do-not-call list, you consent to RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers, including, but not limited to, delivery service providers and survey/research companies, contacting you using any e-mail address or phone number that you provide. You agree that any calls/SMS/MMS messages may be sent/placed using an automatic telephone dialing system or prerecorded or artificial voice. You agree that such communications may be made for any purpose including, without limitation, processing and servicing your order, arranging delivery, conducting surveys (including satisfaction surveys), researching and improving products, and marketing. You agree that RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers may call or send you messages regarding any topic and that such messages or calls may be made or placed using different phone numbers or short codes. You acknowledge that each short code or telephone number used to communicate with you is an independent communication campaign, separate from any other campaign you may receive from or on behalf of RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers. To stop, unsubscribe or otherwise revoke your consent to receive messages from a specific campaign, you must text “STOP” to each individual campaign. You agree that by texting “STOP” to a given message campaign, you will ONLY be unenrolled from messages from that specific campaign. If you wish to opt out of ALL message campaigns, you must text “STOP” to each message campaign. Alternatively, to opt out, you may call RTG at: 800-766-6786 or send notice to: Legal Department, 11540 US Hwy 92 E, Seffner, FL 33584. Any other attempt to revoke consent shall be invalid and of no effect. You agree that the methods of revocation described in this paragraph are reasonable. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. You certify, warrant and represent that the phone number you have given is yours and not someone else's. You represent that you are permitted to receive calls and messages at the phone number you have given. You agree to promptly alert us whenever you stop using a phone number. RTG may use the means of communication described in this section even if you will incur costs to receive such communications. For customer support please call 800-766-6786. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages. You agree that the terms of these Agreements were arrived at by a mutually agreed, bargained-for exchange and that all terms in this paragraph are essential to the Agreements.
        4. You must pick up your merchandise or schedule a delivery within 24 hours of your purchase being made. All orders that do not comply with this strict 24 hour policy are subject to cancellation. If your order is cancelled you will be issued a merchandise certificate as a refund for any payments or deposits. Please direct any further questions you may have to the Outlet Store where your purchase was made.
        5. Customer Pickup: Customer pickup times may vary by location. It is your responsibility to verify the location's pickup hours. Your merchandise may or may not be pulled before your arrival. You must have a valid government-issued photo identification to pick up your merchandise. Always remain in your vehicle. To avoid damage to your merchandise or vehicle, you must arrive with a vehicle large enough to accommodate the merchandise being picked up. It is your responsibility to arrive with the appropriate material for securing your loaded items; RTG will not supply these materials. YOU ARE SOLELY RESPONSIBLE FOR LOADING, UNLOADING, AND TRANSPORTING YOUR MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD RTG HARMLESS FOR ANY AND ALL DAMAGE OR INJURY TO VEHICLES, MERCHANDISE, OR OTHERS DURING LOADING, UNLOADING, AND TRANSPORT.
        6. Delivery Service: Merchandise delivery may be available for a charge, although delivery areas may be limited. Rescheduling of a delivery on the scheduled day may result in additional charges. If you cancel your order on the day of delivery and request a refund, any payments or deposits will be refunded by merchandise certificate only. RTG Outlet Store deliveries are a drop- off service. Some items may require partial assembly by you. IF YOU PURCHASE MERCHANDISE TO BE DELIVERED AS A DROP-OFF OR FOR ASSEMBLY BY YOU, YOU ARE SOLELY RESPONSIBLE FOR ASSEMBLING THE MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY AND ALL DAMAGE/INJURY TO YOU OR OTHER PEOPLE, YOUR MERCHANDISE, YOUR HOME, AND YOUR OTHER BELONGINGS RELATING TO ASSEMBLY. Once a delivery is signed for, you assume full responsibility for the merchandise. If you purchase delivery service directly from a third party (and not from or through RTG), RTG will not be responsible or liable for any damage or injury to you, other people, the merchandise, or personal or real property in any way relating to those delivery services.
        7. Limitation of Damages for Delivery Services: If you purchase delivery services from or through RTG, RTG will use a third party delivery service provider. The delivery service provider is expressly intended as a third party beneficiary of this Limitation of Damages. THE AGGREGATE LIABILITY OF RTG AND ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES, AND ALL OF ITS OR THEIR PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, MANAGERS, PARTNERS, OFFICERS, TRUSTEES, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS (“RTG and TP Provider”), RELATING IN ANY WAY TO THE DELIVERY SERVICES SHALL NOT EXCEED TWO TIMES THE TOTAL AMOUNT YOU PAID FOR DELIVERY OF YOUR MERCHANDISE, WHETHER YOU CLAIM DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGE TO REAL OR PERSONAL PROPERTY) RELATING TO BREACH OF CONTRACT OR TORT OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT SHALL RTG OR TP PROVIDER BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. This limitation of liability shall not apply to (a) liability resulting from RTG or TP Provider’s gross negligence or willful misconduct or (b) death or bodily injury resulting from RTG’s or TP Provider’s negligent acts or omissions. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
        8. You agree that we may take or cause to be taken any photos on delivery, attempted delivery, merchandise set-up, or service appointments, and use the photos to help resolve merchandise, delivery, set-up, damage or customer service issues and to verify delivery location or audit for quality purposes.
        9. Governing Law and Venue. These Agreements are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply. If the Arbitration Agreement is ever deemed unenforceable or void, or a dispute between the parties is not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the federal and state courts that encompass Hillsborough County, Florida, and you waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to: (i) inconvenient forum or (ii) any other basis or any right to seek to transfer or change venue of any such action to another court.
        10. Assignment. We may assign our rights and delegate our duties under these Agreements at any time to any party without notice to you. You may not assign these Agreements without our prior written consent.
        11. Interpretation. These Agreements are the entire agreement between you and RTG with respect to your purchase of merchandise. RTG’s failure to enforce any provision in these Agreements will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Agreements will be effective only if in writing and signed by RTG. If any provision of these Agreements is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as otherwise specifically set forth herein (i.e., in connection with the Dispute Resolution section (including the Arbitration Agreement)). The headings in these Agreements are for convenience only and do not affect the interpretation of these Agreements. These Agreements will inure to the benefit of RTG’s successors and assigns.
        12. Survival. Any provisions of these Agreements that are intended to survive termination (including any provisions regarding indemnification, limitation of our liability, choice of law and venue, and the Dispute Resolution section, including the Arbitration Agreement, class action waiver, and jury trial waiver) will continue in effect beyond any termination of these Agreements.
        13. Electronic Communications. These Agreements and any other documentation, agreements, notices, or communications between you and RTG may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.

        14. DISPUTE RESOLUTION (INCLUDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER). READ CAREFULLY – THIS SECTION (INCLUDING PARAGRAPHS 15-23 SET FORTH BELOW) AFFECTS YOUR LEGAL RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU MUST PROVIDE NOTICE TO US, PURSUANT TO THE PROCEDURES SET FORTH IN THIS DISPUTE RESOLUTION SECTION, OF ANY CLAIM WITHIN ONE YEAR OF ITS ACCRUAL OR YOUR CLAIM SHALL BE WAIVED AND TIME-BARRED.

        Arbitration Agreement.
        15. Mandatory Informal Dispute Resolution Process. If you and any Arbitrating Entity (defined below) have a Dispute (defined below), the parties to the Dispute agree that they will first make a good faith effort to resolve it informally. This process should lead to a resolution. In connection with any Dispute, a notice (“Notice”) must be sent to the other party that describes the Dispute. The Notice must include the claimant’s name, address, telephone number, email address, sufficient information to identify any transaction at issue; and a detailed description of (i) the Dispute, (ii) the nature and basis of the claims, and (iii) the nature and basis of the relief sought with a calculation for it. The Notice must be personally signed by the party initiating the Dispute (and counsel if represented). You must send the Notice by email to legalnotices@roomstogo.com or by mail to: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. If an Arbitrating Entity has a Dispute with you, it will send the Notice to the address on file for you. After a fully completed Notice is received, you and the Arbitrating Entity agree to negotiate in good faith, including through an informal and individualized telephone conference between you and the Arbitrating Entity if the party receiving the Notice makes such a request. If such a request is made, you and a representative of the Arbitrating Entity must personally appear at and participate in the telephone conference (if the parties are represented by counsel, counsel may also participate). Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating a claim in arbitration. If the sufficiency of a Notice or compliance with this Mandatory Informal Dispute Resolution Process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and during such court proceeding any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. Nothing in this paragraph limits the right of a party to seek damages or other relief in arbitration for noncompliance with this Mandatory Informal Dispute Resolution Process. All applicable limitations periods (including statutes of limitations) shall be tolled from the date of receipt of a completed Notice through the conclusion of this Mandatory Informal Dispute Resolution Process. You or we may commence arbitration only if the Dispute is not resolved through this Mandatory Informal Dispute Resolution Process.

        16. Arbitration Procedures. After exhaustion of the Mandatory Informal Dispute Resolution Process, You and any “Arbitrating Entity” (which is referred to as “We,” “Us” and “Our” for purposes of this dispute resolution section and includes RTG, any third party delivery service provider that delivers, services or attempts to deliver or service your merchandise, and any of its or their affiliates, and all of its or their parent companies, subsidiaries, divisions, shareholders, members, managers, partners, trustees, directors, officers, employees, representatives, predecessors, successors, or assigns) agree that any unresolved dispute between You and any Arbitrating Entity, including but not limited to any dispute that relates in any way to Your relationship with any Arbitrating Entity, including, but not limited to, any product or service sold, performed, or distributed by any Arbitrating Entity, any transaction with any Arbitrating Entity, any warranty made by any Arbitrating Entity, the terms and conditions of sale, to the financing of any purchase from any Arbitrating Entity, the delivery, attempted delivery, servicing, or installation of your merchandise, to the use, transmission, collection or storage of personal information, or the Terms of Use or the Privacy Notice, including disputes under federal or state statutes, common law, or tort law, whether legal or equitable (“Dispute”) must be resolved exclusively through final and binding individual arbitration with the limited exception set forth below. The term “Dispute” and the requirement to arbitrate will be broadly interpreted. Notwithstanding the foregoing, You or any Arbitrating Entity may elect to have a Dispute heard in small claims court so long as the matter proceeds only on an individual (not a class or representative) basis and seeks individual relief, and so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction. This election may be made before or after an arbitrator is appointed consistent with AAA Rule 9. Notwithstanding the foregoing, you and any Arbitrating Entity may bring suit in court to enjoin infringement or other misuse of intellectual property rights. This Arbitration Agreement applies to disputes arising before, on, or after the date of Your visit to the site or the date of Your purchase, regardless of whether any warranty is in effect, and it survives cancellation of Your order or other termination of any agreement You may have with any Arbitrating Entity along with the remainder of the Dispute Resolution Section.

        The arbitration shall be administered by and conducted in accordance with the applicable rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules (where appropriate) (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available online at www.adr.org.You and We agree that the AAA’s administrative determination to register this Arbitration Agreement means it comports with the Consumer Due Process Protocol and that neither a court nor an arbitrator may revisit that decision. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Arbitration Agreement, the parties shall agree on an administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an administrator that will do so. An arbitration demand must be accompanied by a certification of compliance with the Mandatory Informal Dispute Resolution Process and be personally signed by the party initiating arbitration (and counsel, if represented). By submitting an arbitration demand, the party and counsel represent that, as in court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 against represented parties and their counsel. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or through written submissions, except any Dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing unless the parties agree otherwise. Both parties reserve the right to request a hearing in any matter from the arbitrator. You and an Arbitrating Entity representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually agreed location. If requested by either party, You and an Arbitrating Entity representative shall personally appear (with counsel if represented) at an individualized telephone case management conference with the AAA before an arbitrator is appointed. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the maximum extent permitted by applicable law, You and We agree that each may bring claims against the other only in Your or Our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both You and We agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. An arbitrator must follow and enforce these Agreements as a court would. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated. The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Judgment on any arbitration award may be entered in any court of competent jurisdiction, except an award that has been satisfied may not be entered in any court. An award shall have no preclusive effect in any other arbitration or proceeding in which You are not a named party.

        17. Delegation/Arbitrability. You and we agree that these Agreements evidence a transaction in interstate commerce and the Federal Arbitration Act (“FAA”) applies to this Arbitration Agreement exclusively and governs its interpretation and enforcement. The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (i) issues that are reserved for a court in these Agreements; (ii) issues that relate to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; and (iii) issues that relate to the arbitrability of any Dispute.

        18. Costs of Arbitration. (A) Arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and We agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, You or We may elect to engage with the AAA regarding arbitration fees, and agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.
        (B) If You or any Arbitrating Entity files or causes to be filed in any court, agency, or other non-arbitral tribunal a Dispute that is subject to arbitration under this Arbitration Agreement (an “Arbitrable Suit”), the defendant/respondent may provide written notice to the plaintiff/claimant (or its attorney) of its duty to arbitrate the Arbitrable Suit and to comply with the Mandatory Informal Dispute Resolution Process set forth above. If the plaintiff/claimant does not dismiss the Arbitrable Suit within 14 calendar days of such notice, and the defendant/respondent successfully moves to compel compliance with the terms of this Arbitration Agreement, the plaintiff/claimant shall be responsible for paying the reasonable attorneys’ fees and other costs incurred by the defendant/respondent in responding to and moving to compel arbitration of the Arbitrable Suit to the maximum extent permitted by applicable law. Any request for such fees and costs shall be addressed to and decided by an arbitrator as if it were a Dispute and otherwise addressed in accordance with these Agreements.

        19. Additional Procedures for Mass Arbitration. You and We agree that these Additional Procedures for Mass Arbitration (in addition to the other provisions of this Arbitration Agreement) shall apply if You choose to participate in a Mass Arbitration. If 25 or more similar Disputes (including Yours) are asserted against an Arbitrating Entity by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), You understand and agree that the resolution of Your Dispute might be delayed and ultimately proceed in court. If Your Dispute is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for Your Dispute from the time that your Dispute is first submitted to the AAA until Your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.

        STAGE ONE: If at least 50 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of Disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stage One), and the Arbitrating Entity shall pay the mediator’s fee.

        STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of Disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage Two). No more than three cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining Disputes with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and the Arbitrating Entity shall pay the mediator’s fee.

        Upon the completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Agreements, including the remaining provisions of this Dispute Resolution section. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Mass Arbitration, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to Your Dispute and are not enforceable, then Your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of these Agreements.

        20. Future Changes to Arbitration Agreement. If we make any future changes to this Arbitration Agreement (other than a change to our contact information), You may reject any such change by sending a personally signed, written notice to the following address within 30 days of the change with a clear statement describing the changes to the Arbitration Agreement that you wish to opt out: by email to legalnotices@roomstogo.com or by mail to Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change, You are agreeing that You will arbitrate any Dispute between You and the Arbitrating Entities (defined above) in accordance with this version of the Arbitration Agreement.

        21. Severability. Except as specifically provided herein, if any part of this Dispute Resolution Agreement is found invalid or unenforceable, then it shall be stricken and the other parts of this Dispute Resolution Agreement shall remain in full force and effect.

        Class Action Waiver; Jury Trial Waiver.
        22. Class Action Waiver. YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.

        23. Jury Trial Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL.

        vTOSO240905

        Privacy Notice

        Version 17.0

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          Roomstogo.com, Inc.: U.S. Privacy Notice

          Last Updated: January 7, 2025
          Roomstogo.com, Inc. and its affiliates (collectively, "RTG") respect your concerns about privacy. This U.S. Privacy Notice applies to our use of personal information that we may collect about consumers, including at our stores and via the websites and mobile and other applications that link to this notice (collectively, the "Sites"), such as Roomstogo.com, roomstogokids.com, roomstogo-outlet.com , roomstogocoupons.com, roomstogojobs.com and roomstogo.service-now.com.
          This U.S. Privacy Notice describes the types of personal information we obtain about consumers, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.

          Click on one of the links below to jump to the listed section:

          Information We Collect
          Information We Obtain About You
          We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:
          • Contact information, such as your name, email and postal address, and telephone number;
          • account information, such as online password and other log-in details used to access the Sites;
          • payment information, such as name, billing and delivery address and payment card details, including card number, expiration date and security code, which is collected and stored by us and by our third-party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions;
          • geolocation information and other general location information;
          • commercial information about the products or services you purchased, requested, obtained or considered, including your online order history, and your service or parts requests;
          • device and online activity information described in the “Information We Obtain by Automated Means” section below;
          • in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and
          • other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the automated live chat feature or Customer Care Account) on our Sites.
          Through the Sites and in our stores, you may apply for financing or other methods of paying for your Rooms To Go purchase. These financing options and other payment methods are provided by third parties, which have separate privacy policies that govern the use of personal information collected by them.
          Information We Obtain by Automated Means
          When you interact with our Sites or open our emails, we, our partners, our advertisers, and third party advertising networks obtain certain information by automated means, such as through cookies, web server logs, web beacons, session replay software, scripts, device or browser fingerprinting, tracking software and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. “Session replay software” tracks a visitor’s activities on websites, including keyboard strokes, page scrolling, and mouse/pointer locations, movements, and clicks.
          We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser attributes and characteristics, device attributes and characteristics, language preferences, referring/exit pages, clickstream and page-scroll data and other information about your interactions with our Sites, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; (5) provide customer support, and (6) otherwise manage and enhance our Sites.
          Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use and enjoy all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
          How We Use the Information We Collect
          We may use the information we obtain about you to:
          • Provide our products and services (including delivery, repairs, and customer service) to you;
          • provide technical support;
          • establish and manage your RTG account and profile;
          • process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
          • advertise and market our products and services;
          • notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner;
          • administer your participation in surveys and market research;
          • personalize your experience with our Sites;
          • communicate with you and provide customer support (such as by email, text, call and in other ways);
          • provide customer support services through our automated chat feature and maintain transcripts of chat communications;
          • send you offers or other marketing or promotional materials on behalf of RTG;
          • perform analytics (including market and consumer research, trend analysis and financial analysis);
          • operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
          • contact you to conduct surveys or market research;
          • verify your identity and protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
          • comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Privacy Notice and our Terms of Use and Terms of Sale.
          We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.
          Third-Party Analytics Services
          We use third-party web analytics services on our Sites, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies and other device identifiers) to evaluate use of our Sites. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/privacy.
          Online Tracking and Interest-Based Advertising
          On our Sites, we and our partners may collect information about your online activities to identify you and provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps or receive our ads by mail because we participate in advertising networks (such as Google AdWords and Google AdSense) and other partnerships. We use ad networks and other partners that allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These advertising partners track users' online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These partners use this information to show ads that may be tailored to individuals' interests, to track users' browsers or devices across multiple websites, and to build a profile of users' online browsing activities and contact information. The information our advertising partners may collect includes data about users' visits to websites that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks or partners’ programs. This process also helps us track the effectiveness of our marketing efforts. This activity may be considered “targeted advertising” under certain state laws.
          Our Sites are not designed to respond to "do not track" signals received from browsers. To learn how to opt out of interest-based advertising please visit Digital Advertising Alliance opt out and Network Advertising Initiative opt out.
          Information Sharing
          We do not sell or otherwise share personal information we collect about you except as described in this U.S. Privacy Notice. We may share all of the categories of personal information described in this Privacy Notice with our (1) affiliates and subsidiaries and (2) service providers who perform services on our behalf, such as order fulfillment and delivery, fraud prevention, marketing and payment card processing, automated chat providers, and other service providers that provide financing for Rooms To Go purchases.
          In addition, we may share information we collect on our Sites about you with other third parties for those parties' own purposes that are not marketing-related, such as for fraud prevention or security services, to build or improve the quality of the services they provide to us, or to help protect against illegal activity. This information includes contact information, account information, payment information, location information, commercial information, device and online activity information, and other categories of personal information described in this Privacy Notice.
          We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.
          We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
          Your Choices
          We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as specified in the How to Contact Us section of this U.S. Privacy Notice.
          Depending on where you reside, you may have the right to (1) request access to the personal information we maintain about you; (2) request that we correct or delete your personal information; and (3) opt out of the processing of your personal information for purposes of targeted advertising, certain profiling or the sale of your personal information. In addition, subject to applicable law, you may receive, in a structured, commonly used and machine-readable format, certain of your personal information that you have provided to us and may have the right to have this information transmitted to another company, where it is technically feasible. To submit an access, correction or deletion request, please contact us as specified in the How to Contact Us section below. You may opt out of the processing of your personal data for purposes of targeted advertising by clicking the “Cookie Settings” link at the bottom of our website or broadcasting the Global Privacy Control signal through a supported browser. If you are not satisfied with our response to your request to exercise any choices afforded to you by applicable law, you may appeal our decision by contacting us as specified in the How to Contact Us section of this Privacy Notice.
          Other Online Services and Third-Party Features
          Our Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Pinterest, YouTube or Instagram buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, RTG is not responsible for these third parties' information practices.
          How We Protect Personal Information
          We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
          Children's Personal Information
          The Sites are directed toward a general audience and is not directed to children under 13 years of age. RTG does not knowingly collect or use information from children under 13 obtained through the Sites. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this U.S. Privacy Notice.
          Updates to Our U.S. Privacy Notice
          This U.S. Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Sites to notify you of significant changes to our U.S. Privacy Notice and indicate at the top of the notice when it was most recently updated.
          How to Contact Us
          If you have any questions or concerns regarding this Privacy Notice, you may email us at privacy@roomstogo.com or call us at 1-888-709-5380. You may also write to us at:
          Roomstogo.com, Inc.
          Attn: Legal
          11540 Highway 92 East
          Seffner, Florida 33584

          RTG Social Media

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            USER GENERATED CONTENT - TERMS AND CONDITIONS
            Roomtstogo.com, Inc. and its affiliates (collectively, “RTG”) owns and/or operates various websites, social media and other online properties (collectively, the “Sites”) that permit consumers to submit or publish information that includes, but is not limited to, consumer generated messages, comments, photos, and social media posts (“User Generated Content”). By registering or using any of the Sites, responding to a request to tag RTG, or agreeing to allow RTG to use, repost or share you User Generated Content, you accept and agree to the following Terms and Conditions for User-Generated Content.
            Community Guidelines: While we encourage the sharing of your comments, photos, videos, and links, please understand that the postings to our Sites does not necessarily represent the opinions of RTG. Posts that we feel are offensive, inappropriate or not otherwise keeping with the spirit of the page, such as advertising, spam, are off-topic, or contain vulgar language, posts that may violate the rights of others, or violate any a third party social media platform’s terms of use, may be removed. We also reserve the right to block your post. If you have a material connection to RTG (as an employee, agency, sponsored blogger/brand ambassador, etc.), please be sure to let everyone know that when you post.
            Use of Your Comments, Photos and Videos: We love to see all your comments, photos and videos. By agreeing to allow RTG to use, repost or share your story, comment, tag, photo or video of you, your purchases, and your minor children (if any) (“Your Content”) or by submitting or uploading Your Content on our wall or page, you are authorizing RTG to use, publish, and otherwise reproduce, modify and distribute Your Content with or without your name or minor children in perpetuity, worldwide in any and all RTG related media for any lawful purpose. These uses may include, but are not limited to, information, education, promotion or advertising of RTG or its products via the Internet, web sites, mobile apps, and social media. Please do not upload or post or grant us permission to repost or share any photos or videos of children other than your own. If individuals other than you appear in the photo or video, you must have permission to use the photo or video from the individuals (or their parent’s or legal guardian’s permission if a minor).
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                    TÉRMINOS Y CONDICIONES DE VENTA Y ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS


                    ESTOS TÉRMINOS Y CONDICIONES CONTIENEN UN ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS QUE INCLUYE UNA RENUNCIA A DEMANDAS COLECTIVAS QUE AFECTA SUS DERECHOS. EL MISMO AFECTA LA FORMA EN QUE SE RESUELVEN LAS DISPUTAS. EL ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS SERÁ VINCULANTE PARA USTED. EN UN ARBITRAJE, NO HAY JUEZ NI JURADO Y HAY MENOS REVELACIÓN DE DOCUMENTOS FUNDAMENTALES E INSTANCIAS DE APELACIÓN QUE EN UN TRIBUNAL. LEA ESTOS TÉRMINOS DETENIDAMENTE.

                    Para leer los Acuerdos, favor dirigirse a roomstogo.com/terms


                    Los siguientes Términos y Condiciones de Venta y el Acuerdo de Arbitraje y Resolución de Disputas (los "Acuerdos") a continuación son contratos vinculantes entre usted y la entidad de Rooms To Go que realiza la venta ("RTG", "nosotros" o "nos"). "Usted" significa cualquier persona o entidad que firme esta Orden de Venta o en cuyo nombre se firme la misma y cualesquiera asesores, y cualquier persona o entidad que reciba o use los productos o servicios comprados. Todas esas personas y entidades son los beneficiarios expresamente previstos del Acuerdo de Arbitraje y Resolución de Disputas. Los Acuerdos están expresamente concebidos para el beneficio de todas las filiales de RTG y cualquier proveedor tercero que entregue, repare o intente entregar o reparar su mercancía y sus empresas matrices, subsidiarias, accionistas, miembros, gerentes, socios, directores, ejecutivos, fideicomisarios, empleados, representantes, predecesores, sucesores y cesionarios. Estos Acuerdos no pueden ser cambiados por otro medio que no sea mediante un acuerdo por escrito firmado por usted y por nosotros.


                    Si alguna parte de los Acuerdos se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto de los Acuerdos permanecerá en total vigor y efecto, excepto según lo expresamente provisto en el Acuerdo de Arbitraje y Resolución de Disputas.


                    TÉRMINOS Y CONDICIONES DE VENTA

                    1. Toda la mercancía que se vende en Outlet Stores de Rooms To Go se vende “En su estado actual”. Las ventas “En su estado actual” no son elegibles para devoluciones, cambios, concesiones, reembolsos ni servicio. La mercancía "En su estado actual" se vende sin ningún tipo de garantía, sea explícita o implícita, lo que incluye, a título enunciativo, pero no limitativo, las de comercialización e idoneidad para cualquier propósito en particular, donde lo permita la ley.

                    2. RTG podrá usar su información o compartirla con las filiales de RTG y terceros con fines de procesar y brindar los servicios de su pedido, coordinar la entrega, marketing, financiación, realizar encuestas (incluyendo encuestas de satisfacción) e investigar y mejorar productos, entre otros. Dicha información puede incluir su nombre, información de contacto e historial de compras. Al proporcionarnos su información de manera voluntaria, usted nos da su consentimiento para usar y compartir su información en la forma descrita.

                    3. COMUNICACIONES CON EL CLIENTE: Sin importar el contexto en el cual usted proporciona su dirección de correo electrónico o número telefónico, cualquier consentimiento previo que pudiera haber dado para recibir llamadas telefónicas/mensajes de texto (SMS)/mensajes MMS, cualquier revocación de dicho consentimiento o cualquier solicitud de ser incluido en una lista federal, estatal o interna de no llamar, usted autoriza a RTG y cualquier otro proveedor tercero de servicios, incluyendo, entre otros, proveedores de servicios de entrega y compañías de encuestas/investigación, a comunicarse con usted por medio de cualquier dirección de correo electrónico o número de teléfono que usted proporcione. Usted acepta que se le puede llamar o enviar mensajes de SMS/MMS usando un sistema de marcado telefónico automático o una voz pregrabada o artificial. Usted acepta que dichas comunicaciones podrán hacerse para cualquier fin, incluyendo, entre otros, procesar su pedido y brindar los servicios relacionados con este, coordinar la entrega, realizar encuestas (incluidas encuestas de satisfacción), investigar y mejorar productos y realizar actividades de marketing. Usted acepta que RTG y cualquier otro proveedor tercero de servicios pueden enviarle mensajes relacionados con cualquier tema y que dichos mensajes o llamadas se podrían hacer o enviar usando diferentes números telefónicos o códigos cortos. Usted reconoce además que cada código corto o número telefónico utilizado para comunicarse con usted es una campaña de comunicación independiente, separada de cualquier otra campaña de comunicación que pudiera recibir de o en nombre de RTG y cualquier proveedor tercero de servicios. Para detener, cancelar su subscripción o revocar de otro modo su consentimiento para recibir mensajes de una campaña específica, debe enviar el texto "STOP" a cada campaña individual. Usted acepta que al enviar el texto "STOP" a una campaña de mensajes en particular, SOLO cancelará su subscripción a los mensajes de texto de esa campaña en particular. Si desea optar por su exclusión de TODAS las campañas de mensajes, debe enviar el texto "STOP" a cada una de las campañas de mensajes. De forma alternativa, para optar por su exclusión, puede llamar a RTG al número: 800-766-6786 o enviar una notificación a: Legal Department, 11540 US Hwy 92 E, Seffner, FL 33584. Cualquier otro intento por revocar su consentimiento será inválido y no tendrá efecto. Usted acepta además que los métodos de revocación descritos en este párrafo son razonables. Si desea volver a recibir mensajes, regístrese como lo hizo la primera vez. Si necesita ayuda, envíe el texto "HELP" como respuesta a cualquier mensaje que reciba de parte nuestra. Usted certifica, garantiza y declara que el número telefónico que nos proporcionó es su número de contacto y no el de alguien más. Usted declara que tiene permitido recibir llamadas y mensajes de texto en el número telefónico que nos proporcionó. Usted acepta alertarnos inmediatamente cuando deje de usar un número telefónico. RTG puede usar los medios de comunicación descritos en esta sección incluso si usted incurre en costos por recibir dichas comunicaciones. Para atención al cliente, llame al número 800-766-6786. Pueden aplicar tarifas de mensajería de texto y datos. La frecuencia de los mensajes puede variar. Las compañías telefónicas no son responsables por mensajes retrasados o no entregados. Usted acepta que se llegó de mutuo acuerdo a los términos de estos Acuerdos, que los mismos son resultado de un intercambio negociado y que todos los términos en este párrafo son esenciales para los Acuerdos.

                    4. Usted debe recoger su mercancía o programar la entrega en un plazo de 24 horas después de realizar la compra. Todas las órdenes que no cumplan esta política estricta de 24 horas quedan sujetas a cancelación. Si su orden es cancelada, se le emitirá un certificado de mercancía como reembolso de cualquier pago o depósito. Si tiene preguntas, diríjase al Outlet Store donde realizó la compra.

                    5. Recogida: La recogida por el cliente se atiende por orden de llegada. Usted es responsable de confirmar el horario de recogida del local. No se sacará su mercancía hasta que usted llegue. Debe tener su recibo y un documento de identidad con fotografía válido para poder recoger su mercancía. Siempre permanezca junto a su vehículo mientras se encuentre en el área de recogida por el cliente. Para evitar el daño a la mercancía y/o al vehículo, debe venir con un vehículo lo suficientemente grande para acomodar la mercancía que va a recoger. Usted es responsable de llegar con materiales adecuados para sujetar de manera segura la mercancía cargada; RTG no proporciona este tipo de materiales. USTED ES EL ÚNICO RESPONSABLE DE CARGAR, DESCARGAR Y TRANSPORTAR LA MERCANCÍA. USTED CONVIENE EN INDEMNIZAR Y EXIMIR A RTG DE TODA RESPONSABILIDAD POR CUALQUIER DAÑO O LESIÓN A VEHÍCULOS, MERCANCÍAS, A USTED MISMO O A OTRAS PERSONAS DURANTE EL PROCESO DE CARGA, DESCARGA O TRANSPORTE.

                    6. Servicio de entrega a domicilio: La entrega de mercadería a domicilio podría estar disponible por un cargo adicional, aunque las áreas de entrega podrían ser restringidas. La reprogramación de una entrega en el día programado para la misma podría incurrir en cargos adicionales. Si usted cancela su orden el mismo día de la entrega y solicita un reembolso, cualquier pago o depósito será reembolsado únicamente con un certificado de mercancía. El servicio de entregas de RTG Outlet Store es de descarga en el punto de entrega. Algunos artículos podrían requerir que usted hiciera el ensamblaje de las partes. SI COMPRA MERCANCÍA A SER DESCARGADA EN EL PUNTO DE ENTREGA O ENTREGADA PARA SER ENSAMBLADA POR USTED, USTED ES EL ÚNICO RESPONSABLE DE ENSAMBLAR DICHA MERCANCÍA. USTED ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE DAÑOS POR CUALQUIER DAÑO/LESIÓN A USTED O A OTRAS PERSONAS, A SU MERCANCÍA, A SU HOGAR Y A SUS OTRAS PERTENENCIAS RELACIONADAS CON EL ENSAMBLADO. Una vez firmado el recibo de entrega, usted asume plena responsabilidad por la mercancía. Si compra el servicio de entrega a domicilio directamente a un tercero (y no a o a través de RTG), RTG no se responsabilizará por ningún daño o lesión sufrido por usted, la mercancía ni sus bienes muebles o inmuebles con relación a dichos servicios de entrega a domicilio.

                    7. Limitación de daños para los servicios de entrega: Si usted compra servicios de entrega de o a través de RTG, RTG usará un proveedor tercero de servicios de entrega ("el proveedor de servicios de entrega"). El proveedor de servicios de entrega es el beneficiario tercero expresamente previsto de esta Limitación de Daños. LA RESPONSABILIDAD TOTAL DE RTG Y DE CUALQUIER PROVEEDOR TERCERO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y DE SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS, RELACIONADA DE ALGUNA MANERA CON LOS SERVICIOS DE ENTREGA, NO DEBERÁ EXCEDER DOS VECES EL MONTO TOTAL QUE USTED PAGÓ POR LA ENTREGA DE SU MERCANCÍA, YA SEA QUE USTED RECLAME DAÑOS Y PERJUICIOS (INCLUYENDO, ENTRE OTROS, DAÑOS A BIENES INMUEBLES O PERSONALES) RELACIONADOS CON UN INCUMPLIMIENTO DE CONTRATO O AGRAVIO O CUALQUIER OTRA TEORÍA DE RESPONSABILIDAD. EN NINGÚN CASO RTG O CUALQUIER OTRO PROVEEDOR TERCERO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS SERÁN RESPONSABLES POR DAÑOS CONSECUENTES O INCIDENTALES RELACIONADOS CON SUS SERVICIOS DE ENTREGA. Esta limitación de responsabilidad no aplicará a (a) la responsabilidad que resulte de una negligencia grave o conducta dolosa de parte del proveedor de servicios de entrega o de RTG y (b) muerte o lesión corporal que resulte de actos negligentes u omisiones del proveedor de servicios de entrega o de RTG. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación que precede podría no aplicar para usted.

                    8. Usted acepta que podemos tomar o hacer que se tomen fotografías en el momento de la entrega, intento de entrega, instalación de la mercancía o durante citas de servicio y utilizarlas para ayudar a resolver problemas con la mercancía, la entrega, la instalación, daños o servicio de atención al cliente y para verificar la ubicación de la entrega o realizar auditorías para fines de control de calidad.


                    ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS: LEA DETENIDAMENTE – ESTE ACUERDO AFECTA SUS DERECHOS LEGALES

                    INDEPENDIENTEMENTE DE CUALQUIER LEY QUE INDIQUE LO CONTRARIO, USTED DEBE NOTIFICARNOS DE LA FORMA ESTABLECIDA EN ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS CUALQUIER RECLAMACIÓN DENTRO DEL PERÍODO DE UN AÑO A PARTIR DEL MOMENTO EN QUE SE PRODUCE, DE LO CONTRARIO, SU RECLAMACIÓN NO APLICARÁ Y QUEDARÁ VETADA POR EL TIEMPO TRANSCURRIDO EN LA MAYOR MEDIDA PERMITIDA POR LA LEY.

                    1. Proceso informal obligatorio para la resolución de disputas. Si usted o cualquier Entidad Arbitrante (como se define más adelante) tienen una Disputa (como se define más adelante), las partes de la Disputa aceptan que harán un esfuerzo de buena fe para resolverla de manera informal. Este proceso debería llevar a una resolución. En conexión con cualquier Disputa, se debe enviar una ("Notificación") a la otra parte en la que se describa la Disputa. La Notificación debe incluir el nombre, la dirección, el número telefónico, la dirección de correo electrónico del reclamante, así como suficiente información para identificar las transacciones que representan un problema. Todo esto además de una descripción detallada de (1) la Disputa, (2) la naturaleza y la base de las reclamaciones y (3) la naturaleza y base de la compensación que se busca. La Notificación debe verificar también que la información provista sea cierta y precisa. El reclamante debe firmar personalmente la Notificación. Usted puede enviar la Notificación por correo electrónico a: legalnotices@roomstogo.com o por correo postal a la dirección: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Si una Entidad Arbitrante tiene una Disputa con usted, esta le enviará la Notificación a la dirección que aparece en su archivo. Luego de recibida la Notificación, usted y la Entidad Arbitrante aceptan negociar de buena fe, incluso a través de una conferencia telefónica informal e individualizada entre usted y la Entidad Arbitrante. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personalmente y participar en la conferencia telefónica (si usted cuenta con la representación de un abogado, su abogado también puede participar). Si la Disputa no se resuelve dentro de los sesenta (60) días posteriores a la recepción de la Notificación (período que puede extenderse si las partes así lo acuerdan), usted y la Entidad Arbitrante aceptan las disposiciones de resolución de disputas que se establecen más adelante. El cumplimiento y la realización de este proceso informal para la resolución de disputas es una condición previa para iniciar un proceso formal para la resolución de disputas, incluida una solicitud de arbitraje. La prescripción y cualquier plazo de cargos de presentación permanecerán suspendidos mientras las partes participan en este proceso informal para la resolución de disputas. Si la suficiencia de una Notificación o el cumplimiento de este proceso informal para la resolución de disputas son objeto de controversia, un tribunal deberá emitir una decisión al respecto antes de la presentación de una solicitud de arbitraje.

                    2. Arbitraje obligatorio: LUEGO DE AGOTAR EL PROCESO INFORMAL PARA LA RESOLUCIÓN DE DISPUTAS, USTED Y CUALQUIER "ENTIDAD ARBITRANTE" (QUE INCLUYE A RTG, CUALQUIER TERCERO QUE ENTREGUE, REPARE O INTENTE ENTREGAR O REPARAR LA MERCANCÍA DE USTED, Y CUALQUIERA DE SUS FILIALES, EMPRESAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, GERENTES, SOCIOS, FIDEICOMISARIOS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES O CESIONARIOS) ACUERDAN QUE CUALQUIER DISPUTA O RECLAMACIÓN NO RESUELTA ENTRE USTED Y CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, ENTRE OTRAS, CUALQUIER DISPUTA O RECLAMACIÓN QUE SE RELACIONE DE CUALQUIER FORMA CON SU RELACIÓN CON CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, ENTRE OTROS, CUALQUIER PRODUCTO O SERVICIO VENDIDO, REALIZADO O DISTRIBUIDO POR CUALQUIER ENTIDAD ARBITRANTE, CUALQUIER TRANSACCIÓN CON CUALQUIER ENTIDAD ARBITRANTE, CUALQUIER GARANTÍA EMITIDA POR CUALQUIER ENTIDAD ARBITRANTE, LOS TÉRMINOS Y CONDICIONES DE VENTA, EL FINANCIAMIENTO DE CUALQUIER COMPRA A CUALQUIER ENTIDAD ARBITRANTE, LA ENTREGA, INTENTO DE ENTREGA O INSTALACIÓN DE SU MERCANCÍA, EL USO, RECOLECCIÓN O ALMACENAMIENTO DE INFORMACIÓN PERSONAL, O LOS TÉRMINOS DE USO O EL AVISO DE PRIVACIDAD, INCLUYENDO DISPUTAS O RECLAMACIONES BAJO LAS LEYES FEDERALES O ESTATALES, EL DERECHO CONSUETUDINARIO Y LAS LEYES DE RESPONSABILIDAD EXTRACONTRACTUAL ("DISPUTA"), DEBE RESOLVERSE EXCLUSIVAMENTE MEDIANTE UN ARBITRAJE DEFINITIVO Y VINCULANTE Y NO MEDIANTE TRIBUNALES O JURADOS. EL TÉRMINO “DISPUTA” Y EL REQUISITO DE ARBITRAR SE INTERPRETARÁN DE MANERA AMPLIA. INDEPENDIENTEMENTE DE LO ANTERIOR, USTED O CUALQUIER ENTIDAD ARBITRANTE PUEDEN OPTAR POR RESOLVER UNA DISPUTA EN UN TRIBUNAL DE RECLAMOS MENORES SI LA DISPUTA CALIFICA PARA TAL TRIBUNAL Y EL ASUNTO PROCEDE ÚNICAMENTE COMO CASO INDIVIDUAL (NO COLECTIVO NI REPRESENTATIVO) Y BUSCA COMPENSACIÓN INDIVIDUAL, SIEMPRE Y CUANDO LA ACCIÓN PERMANEZCA EN ESE TRIBUNAL Y NO SEA REMOVIDA NI APELADA EN UN TRIBUNAL DE JURISDICCIÓN GENERAL. ESTA ELECCIÓN PUEDE HACERSE EN CUALQUIER MOMENTO ANTES DE LA ASIGNACIÓN DE UN ÁRBITRO. USTED Y CUALQUIER ENTIDAD ARBITRANTE ACEPTAN QUE AMBAS PARTES PODEMOS PRESENTAR UNA DEMANDA ANTE UN TRIBUNAL PARA QUE EMITA UNA MEDIDA CAUTELAR PARA EVITAR VIOLACIONES A LOS DERECHOS DE LA PROPIEDAD INTELECTUAL U OTROS ABUSOS DE LA MISMA. ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS APLICA A LAS DISPUTAS QUE SURJAN ANTES, DURANTE O DESPUÉS DE LA FECHA DE SU COMPRA, INDEPENDIENTEMENTE DE CUALQUIER GARANTÍA QUE ESTÉ VIGENTE, Y SOBREVIVE A LA CANCELACIÓN DE SU PEDIDO U OTRA RECISIÓN DE LOS ACUERDOS, INCLUYENDO, ENTRE OTRAS, LA RECISIÓN DE LA GARANTÍA LIMITADA.


                    Usted y cualquier Entidad Arbitrante renuncian al derecho a un juicio con jurado y a cualquier derecho a una audiencia de la Disputa en un tribunal, en la medida más amplia permitida por la ley. En el arbitraje, las disputas son resueltas por un árbitro neutro en lugar de un juez o jurado, los hallazgos son más limitados que en un tribunal, y la decisión del árbitro está sujeta a revisión limitada por los tribunales. El árbitro puede, en base individual, laudar los mismos daños y perjuicios e indemnizaciones que un tribunal en favor o en contra únicamente de las partes del arbitraje, incluyendo compensaciones monetarias por daños y perjuicios, medidas cautelares y de reparación declaratoria, y solo en la medida necesaria para proporcionar la indemnización justificada por la reclamación individual de la parte en cuestión. En ninguna circunstancia el árbitro podrá tomar decisiones sobre acciones colectivas. El árbitro debe regirse por los términos de los Acuerdos, tal y como lo haría un tribunal. El árbitro no puede considerar ninguna oferta de acuerdo previo al tomar su decisión. Independientemente de la forma en que se lleve a cabo el arbitraje, el árbitro emitirá una decisión por escrito y en la misma expondrá los resultados y las conclusiones esenciales en los que se basa el laudo. El laudo del arbitraje será vinculante únicamente entre las partes de este y no tendrá un efecto excluyente sobre ningún otro arbitraje o procedimiento que involucre a una parte distinta, siempre y cuando el árbitro pueda considerar fallos en otros arbitrajes que involucren a individuos distintos. La sentencia sobre el laudo del árbitro podrá registrarse en cualquier tribunal de jurisdicción competente. El arbitraje será conducido por un único árbitro de la American Arbitration Association (Asociación Americana de Arbitraje, "AAA") y el monto y la naturaleza de la indemnización no debe exceder la reparación establecida por las leyes aplicables. El arbitraje será conducido en el condado donde usted resida o en cualquier otra ubicación mutuamente acordada. Se aplicará el Reglamento de Arbitraje de Consumo de la AAA, según las modificaciones al mismo establecidas por este Acuerdo de Arbitraje y Resolución de Disputas. Si la AAA no aplica dicho reglamento, se aplicará el Reglamento de Arbitraje Comercial de la AAA, según las modificaciones al mismo establecidas por este Acuerdo de Arbitraje y Resolución de Disputas. El reglamento de la AAA y un formulario que puede utilizarse para iniciar los procedimientos de arbitraje están disponibles en www.adr.org. Usted y la Entidad Arbitrante acuerdan que, si por cualquier razón la AAA no lleva a cabo o no está disponible para llevar a cabo el arbitraje de conformidad con este Acuerdo de Arbitraje y Resolución de Disputas, las partes acordarán una organización de arbitraje suplente. Si las partes no logran llegar a un acuerdo en este sentido, las partes deberán pedir a un tribunal de jurisdicción competente que les asigne una organización de arbitraje para que administre un procedimiento de conformidad con los términos del presente Acuerdo de Arbitraje y Resolución de Disputas. Las partes acuerdan además que la elección de la AAA como foro no es parte integral del presente Acuerdo de Arbitraje y Resolución de Disputas.


                    3. Delegación/Arbitrabilidad. La Ley Federal de Arbitraje (“FAA”) se aplica sobre este Acuerdo de Arbitraje y Resolución de Disputas exclusivamente y rige su interpretación y cumplimiento. Excepto si se especifica lo contrario en otra parte de este Acuerdo de Arbitraje y Resolución de Disputas, el árbitro, y no ningún tribunal o agencia local, estatal o federal, tendrá la facultad de decidir y decidirá sobre todos los asuntos o disputas relacionados con el significado, la validez, formación, exigibilidad, interpretación, alcance y aplicación de este Acuerdo de Arbitraje y Resolución de Disputas (incluida la cuestión de la posibilidad de someter a arbitraje), los Términos y Condiciones de Venta, los Términos de uso y el Aviso de Privacidad, salvo que un tribunal dirimirá cualquier cuestión relacionada con el significado, la validez y el cumplimiento de la Sección 4 del presente Acuerdo de Arbitraje y Resolución de Disputas.


                    4. Renuncia a Demanda colectiva de arbitraje: Usted y cualquier Entidad Arbitrante acuerdan que el arbitraje se llevará a cabo únicamente en base individual y no en una base general colectiva, representativa, consolidada ni de abogado privado. Una Disputa no puede ser consolidada con una reclamación o revelación de documentos fundamentales realizada por una persona o entidad cualquiera que no forme parte del procedimiento de arbitraje. El árbitro no puede laudar compensación a ninguna persona o entidad que no sea una de las partes del procedimiento de arbitraje, y solo puede laudar dicha compensación según corresponda para proporcionar compensación a una de las partes del procedimiento de arbitraje. La renuncia a demandas colectivas y compensación colectiva es una parte fundamental de este Acuerdo de Arbitraje y Resolución de Disputas vinculante y no puede separarse del mismo. Si un tribunal determina que la renuncia a demandas colectivas y compensación colectiva no puede aplicarse a una reclamación o una solicitud de compensación en particular y todas las apelaciones a dicha decisión se han agotado (o la decisión es de forma otra definitiva), las partes acuerdan que esa reclamación o solicitud de compensación en particular se procese en tribunales pero que la misma deberá separarse y permanecer a la espera del arbitraje del resto de las reclamaciones.


                    5. Honorarios, costas y procedimientos relacionados con el arbitraje: A menos que se disponga lo contrario en el presente, todos los cargos de presentación, cargos administrativos y cargos y gastos del árbitro serán pagados de acuerdo con el reglamento aplicable de la AAA. Si el total de sus reclamaciones por daños y perjuicios es de $25,000 o menos, excluyendo los honorarios de sus abogados: (1) el árbitro puede laudarle a usted los honorarios razonables de abogados, honorarios de expertos y costas (en conjunto por hasta $10,000) si usted gana el arbitraje y si el laudo por su reclamación (excluyendo costas y honorarios) excede por 50 % la última oferta de la Entidad Arbitrante, oferta que no debe compartirse con el árbitro hasta luego del laudo; y (2) el árbitro podría no laudar a ninguna Entidad Arbitrante sus honorarios de abogados, honorarios de expertos o costas a si determina que su reclamación fue frívola, se presentó por un fin inadecuado o de mala fe o después de la aplicación de las disposiciones del Reglamento Federal del Procedimiento Civil 68, el cual se aplicará y deberá ser hecho valer por el árbitro. Si el total de las reclamaciones por daños y perjuicios de usted es más de $25,000, sin incluir los honorarios de sus abogados, el árbitro puede laudar a la parte vencedora la totalidad o parte de sus gastos razonables por concepto de honorarios de abogados, honorarios de expertos y costas, incluidos los cargos de la AAA, en la medida en que dichos cargos y costas si un tribunal pudiera laudarlos o si el árbitro determina que la reclamación o la defensa fue frívola o se presentó por un fin inadecuado o de mala fe o después de la aplicación de las disposiciones del Reglamento Federal del Procedimiento Civil 68, el cual se aplicará y deberá ser hecho valer por el árbitro. En arbitrajes llevados a cabo de conformidad con el Reglamento de Arbitraje de Consumo de la AAA, cuando no haya reclamaciones o contrarreclamaciones divulgadas que excedan los $25,000, la Disputa se solucionará mediante el envío de documentos únicamente/arbitraje de escritorio, excepto cuando cualquiera de las partes solicite una audiencia o el árbitro decida que es necesaria una audiencia. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personal e individualmente (con su abogado si tiene uno) en una conferencia telefónica individualizada con un gerente de casos antes de que se asigne un árbitro.


                    Si usted o cualquier Entidad Arbitrante presentan o causan que se presente ante un tribunal, agencia u otro tribunal arbitral cualquiera una Disputa que esté sujeta a arbitraje conforme a este Acuerdo de Arbitraje y Resolución de Disputas (una "Demanda Arbitrable"), el demandado puede proporcionar una notificación por escrito al demandante (o su abogado) de su deber de someter a arbitraje la Demanda Arbitrable conforme a este Acuerdo de Arbitraje y Resolución de Disputas. Si el demandante no desestima la Demanda Arbitrable en un plazo de 14 días calendarios a partir de dicha notificación y el demandado tiene éxito con un recurso para forzar el cumplimiento de los términos de este Acuerdo de Arbitraje y Resolución de Disputas, el demandante será responsable de pagar los honorarios profesionales razonables de los abogados y otras costas en los que el demandado incurra al responder a la demanda y forzar el arbitraje de la Demanda Arbitrable. Cualquier solicitud por dichos honorarios y costas se dirigirá al árbitro y será este quien decida al respecto como si se tratase de una Disputa y de conformidad con este Acuerdo de Arbitraje y Resolución de Disputas.


                    6. Reclamaciones masivas: Si un mismo abogado presenta veinticinco o más reclamaciones similares en contra de una o más Entidades Arbitrantes o si estas se coordinan (en colectivo, "Reclamaciones masivas"), usted entiende y acepta que la resolución de su reclamación podría retrasarse. Usted acepta también el siguiente proceso coordinado de casos de muestra (bellwether) y que su reclamación, así como todas las Reclamaciones masivas, estarán sujetas a la tabla de tarifas de Presentación de Múltiples Casos de Consumo de la AAA vigente al momento en el que se seleccionan las reclamaciones para los procedimientos de casos de muestra. El abogado de los demandantes y el abogado de las Entidades Arbitrantes deben seleccionar cada uno diez casos para procesarlos primero en el arbitraje en procedimientos de casos de muestra. El resto de los casos no se presentarán ni se considerarán presentados en el arbitraje hasta tanto sean seleccionados para un procedimiento de casos de muestra. Si las partes no logran resolver los casos restantes luego de la conclusión de los procedimientos de casos de muestra iniciales, cada parte deberá seleccionar otros diez casos para proceder al arbitraje para un segundo conjunto de procedimientos de casos de muestra. Este proceso continuará así hasta que las partes logren resolver todas las reclamaciones, bien sea a través de acuerdos mutuos o el arbitraje. Solo se puede asignar un caso a cada árbitro como parte de este proceso. Se suspenderá la prescripción para las reclamaciones de un individuo hasta que el caso de dicho individuo se seleccione para un procedimiento de casos de muestra, se retire o se resuelva por otros medios. Un tribunal tendrá autoridad para obligar a que se cumpla lo estipulado en este párrafo y, de ser necesario, emitir una medida cautelar para evitar la presentación masiva de solicitudes de arbitraje en contra de las Entidades Arbitrantes.


                    7. Renuncia a demanda colectiva sin arbitraje y a jurado: Usted y cualquier Entidad Arbitrante aceptan que, en la mayor medida permitida por la ley, si por cualquier motivo procede una Disputa en tribunales en lugar del arbitraje: (1) usted y cualquier Entidad arbitrante renuncian al derecho a un juicio con jurado; (2) la Disputa procederá únicamente sobre una base individual, no colectiva ni representativa; y (3) ni usted ni ninguna Entidad arbitrante pueden ser miembros de una demanda colectiva o representativa, ni de otra forma participar en ningún procedimiento general colectivo, representativo, consolidado o de abogado privado.


                    8. Divisibilidad. Excepto por lo específicamente previsto en el presente documento, si alguna parte del Acuerdo de Arbitraje y Resolución de Disputas se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto del presente Acuerdo de Arbitraje y Resolución de Disputas permanecerá en total vigor y efecto.


                    9. Cambios: Si en el futuro realizamos cambios a este Acuerdo de Arbitraje y Resolución de Disputas (distinto a un cambio en la Dirección de Notificación), dichos cambios no aplicarán a ninguna Disputa para la cual usted ya haya entregado Notificación a cualquier Entidad Arbitrante.


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                    Store Terms and Conditions of Sale

                    Version 13.0

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                    Table of Contents

                      TERMS AND CONDITIONS OF SALE, LIMITED PRODUCT WARRANTY, AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT
                      THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION/ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECTS YOUR RIGHTS. THESE PROVISIONS AFFECT HOW DISPUTES ARE RESOLVED. YOU WILL BE BOUND BY THESE PROVISIONS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW THESE PROVISIONS CAREFULLY.
                      You can also read the Agreements at roomstogo.com/terms; Para leer los Acuerdos, favor dirigirse a roomstogo.com/terms
                      The Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement (“Agreements”) below are binding agreements between you and the Rooms To Go entity making this sale (“RTG,” “we” or “us”). Except in the Limited Product Warranty, “you” means any person or entity who signs this Sales Order or on whose behalf it is signed and any privies, and any person or entity who receives, accepts, or uses the purchased products or services. All such persons and entities are expressly intended beneficiaries of the Dispute Resolution/Arbitration Agreement. In the Limited Product Warranty, “you” means solely the original consumer purchaser. The Agreements are expressly intended for the benefit of all affiliates of RTG and any third party that delivers, services or attempts to deliver or service your merchandise and its or their parents, subsidiaries, divisions, shareholders, members, managers, partners, directors, officers, trustees, employees, representatives, predecessors, successors, and assigns. The Agreements may not be changed except by a written agreement signed by you and us.
                      If any part of the Agreements is found invalid or unenforceable, then that part shall be stricken and all other parts shall remain in full force and effect, except as otherwise specifically provided herein.
                      TERMS AND CONDITIONS OF SALE
                      1. Refund/cancellation: No cancellations or refunds after merchandise has been delivered or for Express/Next Day Delivery. You are eligible for a full refund if you cancel within 48 hours of the order and for an 80% refund if you cancel after 48 hours but before delivery. You may incur a pickup, redelivery, restocking, or other fee for certain returns and exchanges, including Doorway Delivery, mattresses, and foundation/box springs. Mattresses and foundation/box springs may be subject to the RTG Sleep Trial Policy or Height Preference Exchange Policy provided with your purchase and available at https://www.roomstogo.com/90-night-sleep-trial-policy.
                      2. Merchandise will be delivered for assembly by You if it is marked “Assembly Required” or if you select “Doorway Delivery.” YOU ARE SOLELY RESPONSIBLE FOR ASSEMBLING SUCH MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY AND ALL DAMAGE/INJURY TO YOU OR OTHERS, YOUR MERCHANDISE, HOME, AND OTHER BELONGINGS RELATING TO ASSEMBLY.
                      3.                       Limitation of Damages for Delivery Services: If you purchase delivery services, RTG will use a third party delivery service provider. The delivery service provider is expressly intended as a third party beneficiary of this Limitation of Damages. THE AGGREGATE LIABILITY OF RTG AND ANY THIRD PARTY DELIVERY SERVICE PROVIDER THAT DELIVERS OR ATTEMPTS TO DELIVER YOUR MERCHANDISE AND ITS OR THEIR AFFILIATES AND ALL OF ITS OR THEIR PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, MANAGERS, PARTNERS OFFICERS, TRUSTEES, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, AND ASSIGNS (“RTG and TP Provider”), RELATING IN ANY WAY TO THE DELIVERY SERVICES, SHALL NOT EXCEED TWO TIMES THE TOTAL AMOUNT YOU PAID FOR DELIVERY OF YOUR MERCHANDISE, WHETHER YOU CLAIM DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGE TO REAL OR PERSONAL PROPERTY) RELATING TO BREACH OF CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT SHALL RTG OR TP Provider BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. This limitation of liability shall not apply to (a) liability resulting from RTG’s or TP Provider’s gross negligence or willful misconduct or (b) death or bodily injury resulting from RTG’s or TP Provider’s negligent acts or omissions. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.
                      4. Customer Pickup: Customer pickup times may vary by location. It is your responsibility to verify the location's pickup hours. Your merchandise may or may not be pulled before your arrival. You must have a valid government-issued photo identification to pick up your merchandise. Always remain in your vehicle. To avoid damage to your merchandise or vehicle, you must arrive with a vehicle large enough to accommodate the merchandise being picked up. It is your responsibility to arrive with the appropriate material for securing your loaded items; RTG will not supply these materials. YOU ARE SOLELY RESPONSIBLE FOR LOADING, UNLOADING, AND TRANSPORTING YOUR MERCHANDISE. YOU AGREE TO INDEMNIFY AND HOLD RTG HARMLESS FOR ANY AND ALL DAMAGE OR INJURY TO VEHICLES, MERCHANDISE, OR OTHERS DURING LOADING, UNLOADING, AND TRANSPORT.
                      Information Sharing: RTG may use your information or share it with RTG’s affiliates and third parties to process and service your order, arrange delivery, for marketing, financing, conducting surveys (including satisfaction surveys) and researching and improving products, among other purposes. This may include your name, contact information, and purchase history. By voluntarily giving your information to us, you consent to our use and sharing of your information as described.
                      5. Customer Communications: Notwithstanding the context in which you provide your e-mail address or phone number, any prior consents you may have provided to receive calls/SMS/MMS messages, any revocation of said consent or any request to be placed on a federal, state or internal do-not-call list, you consent to RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers, including, but not limited to, delivery service providers and survey/research companies, contacting you using any e-mail address or phone number that you provide. You agree that any calls/SMS/MMS messages may be sent/placed using an automatic telephone dialing system or prerecorded or artificial voice. You agree that such communications may be made for any purpose including, without limitation, processing and servicing your order, arranging delivery, conducting surveys (including satisfaction surveys), researching and improving products, and marketing. You agree that RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers may call or send you messages regarding any topic and that such messages or calls may be made or placed using different phone numbers or short codes. You acknowledge that each short code or phone number used to communicate with you is an independent communication campaign, separate from any other campaign you may receive from or on behalf of RTG, its affiliates, intended beneficiaries of the Agreements, and any third-party service providers. To stop, unsubscribe or otherwise revoke your consent to receive messages from a specific campaign, you must text “STOP” to each individual campaign. You agree that by texting “STOP” to a given message campaign, you will ONLY be unenrolled from messages from that specific campaign. If you wish to opt out of ALL message campaigns, you must text “STOP” to each message campaign. Alternatively, to opt out, you may call RTG at 800-766-6786 or send notice to: Legal Department, 11540 US Hwy 92 E, Seffner, FL 33584. Any other attempt to revoke consent shall be invalid and of no effect. You agree that the methods of revocation described in this paragraph are reasonable. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. You certify, warrant and represent that the phone number you have given is yours and not someone else's. You represent that you are permitted to receive calls and messages at the phone number you have given. You agree to promptly alert us whenever you stop using a phone number. RTG may use the means of communication described in this section even if you will incur costs to receive such communications. For customer support please call 800-766-6786. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages. You agree that the terms of these Agreements were arrived at by a mutually agreed, bargained-for exchange and that all terms in this paragraph are essential to the Agreements.
                      7. Photos: You agree that we may take or cause to be taken photos on delivery, attempted delivery, merchandise set-up, or service appointments, and use the photos to help resolve merchandise, delivery, set-up, damage or customer service issues and to verify delivery location or audit for quality purposes.
                      8. General: Changes to delivery address may delay delivery and are valid only if we confirm the change. Merchandise purchased for commercial settings or used for commercial purposes or sold “AS IS” is not covered by the Limited Product Warranty below or any other warranty, express or implied, where allowed by law. Merchandise sold “AS IS” is Final and not eligible for return, exchange, refund or service. We retain title to all merchandise until delivered and paid in full and merchandise is not guaranteed to be in stock or available until paid in full and delivery scheduled. You are liable to us for any collection costs including attorneys’ fees if we must collect payment from you. We can correct mistakes in pricing or arithmetic at any time.
                      9. Governing Law and Venue. These Agreements are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply. If the Arbitration Agreement is ever deemed unenforceable or void, or a dispute between the parties is not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the federal and state courts that encompass Hillsborough County, Florida, and you waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to: (i) inconvenient forum or (ii) any other basis or any right to seek to transfer or change venue of any such action to another court.
                      10. Assignment. We may assign our rights and delegate our duties under these Agreements at any time to any party without notice to you. You may not assign these Agreements without our prior written consent.
                      11. Interpretation. These Agreements are the entire agreement between you and RTG with respect to your purchase of merchandise. RTG’s failure to enforce any provision in these Agreements will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Agreements will be effective only if in writing and signed by RTG. If any provision of these Agreements is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as otherwise specifically set forth herein (i.e., in connection with the Dispute Resolution section (including the Arbitration Agreement)). The headings in these Agreements are for convenience only and do not affect the interpretation of these Agreements. These Agreements will inure to the benefit of RTG’s successors and assigns.
                      12. Survival. Any provisions of these Agreements that are intended to survive termination (including any provisions regarding indemnification, limitation of our liability, choice of law and venue, and the Dispute Resolution section, including the Arbitration Agreement, class action waiver, and jury trial waiver) will continue in effect beyond any termination of these Agreements.
                      13. Electronic Communications. These Agreements and any other documentation, agreements, notices, or communications between you and RTG may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.
                      14. LIMITED PRODUCT WARRANTY (“LIMITED WARRANTY”)
                      This Limited Warranty is non-transferable and applies only to the original consumer purchaser of the merchandise, and to merchandise that has remained at the original non-commercial delivery site. RTG warrants that the purchased merchandise will be free from defects in material and workmanship for a period of ONE YEAR from the date of delivery or pickup. To obtain service under this Limited Warranty, the purchaser must give notice of the defect within the warranty period in writing at 11540 Hwy 92 E, Seffner, Florida 33584, or by phone at 800-766-6786. This Limited Warranty does not cover: 1) wear, fading, or shrinkage of fabrics; 2) damage due to alterations, misuse, abuse, or accidents; 3) damage or discoloration caused by light; 4) natural variations in the color or graining of products; 5) ridges or rough areas in wicker, marble, and natural stone; 6) mold, mildew, dirt, or pilling; 7) fading/oxidized paint or rust; 8) imperfections, small cracks, and teak oil in new and reclaimed teak; and 9) damage due to wind, fire, rain, hurricane, and other weather or climatological causes or natural disasters. Failure to follow care instructions, including but not limited to properly draining outdoor cushions and closing umbrellas, shall void the Limited Warranty. If you provide notice during the warranty period that merchandise is defective, we will, at our option, (i) repair nonconforming component(s) or merchandise, (ii) replace nonconforming merchandise in exchange for its return, or (iii) refund the purchase price in exchange for return of the merchandise. Commercial and AS IS Merchandise are not covered by this Limited Product Warranty or any other warranty, express or implied, where allowed by law.
                      DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES: EXCEPT TO THE EXTENT EXPRESSLY PROHIBITED BY APPLICABLE LAW, WE ARE NOT LIABLE TO YOU OR ANY OTHER PERSON FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. All disputes arising under this Limited Warranty are subject to the Dispute Resolution/Arbitration Agreement below.
                      DURATION OF IMPLIED WARRANTIES: RTG EXPRESSLY LIMITS THE DURATION OF THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THE LIMITED WARRANTY PERIOD OF ONE YEAR FROM THE DATE OF DELIVERY OR PICKUP. RTG EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AFTER EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
                      15. DISPUTE RESOLUTION (INCLUDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER). READ CAREFULLY – THIS SECTION (INCLUDING PARAGRAPHS 16-24 SET FORTH BELOW) AFFECTS YOUR LEGAL RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU MUST PROVIDE NOTICE TO US, PURSUANT TO THE PROCEDURES SET FORTH IN THIS DISPUTE RESOLUTION SECTION, OF ANY CLAIM WITHIN ONE YEAR OF ITS ACCRUAL OR YOUR CLAIM SHALL BE WAIVED AND TIME-BARRED.
                      Arbitration Agreement.
                      16. Mandatory Informal Dispute Resolution Process. If you and any Arbitrating Entity (defined below) have a Dispute (defined below), the parties to the Dispute agree that they will first make a good faith effort to resolve it informally. This process should lead to a resolution. In connection with any Dispute, a notice (“Notice”) must be sent to the other party that describes the Dispute. The Notice must include the claimant’s name, address, telephone number, email address, sufficient information to identify any transaction at issue; and a detailed description of (i) the Dispute, (ii) the nature and basis of the claims, and (iii) the nature and basis of the relief sought with a calculation for it. The Notice must be personally signed by the party initiating the Dispute (and counsel if represented). You must send the Notice by email to legalnotices@roomstogo.com or by mail to: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. If an Arbitrating Entity has a Dispute with you, it will send the Notice to the address on file for you. After a fully completed Notice is received, you and the Arbitrating Entity agree to negotiate in good faith, including through an informal and individualized telephone conference between you and the Arbitrating Entity if the party receiving the Notice makes such a request. If such a request is made, you and a representative of the Arbitrating Entity must personally appear at and participate in the telephone conference (if the parties are represented by counsel, counsel may also participate). Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating a claim in arbitration. If the sufficiency of a Notice or compliance with this Mandatory Informal Dispute Resolution Process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and during such court proceeding any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. Nothing in this paragraph limits the right of a party to seek damages or other relief in arbitration for noncompliance with this Mandatory Informal Dispute Resolution Process. All applicable limitations periods (including statutes of limitations) shall be tolled from the date of receipt of a completed Notice through the conclusion of this Mandatory Informal Dispute Resolution Process. You or we may commence arbitration only if the Dispute is not resolved through this Mandatory Informal Dispute Resolution Process.
                      17. Arbitration Procedures. After exhaustion of the Mandatory Informal Dispute Resolution Process, You and any “Arbitrating Entity” (which is referred to as “We,” “Us” and “Our” for purposes of this dispute resolution section and includes RTG, any third party delivery service provider that delivers, services or attempts to deliver or service your merchandise, and any of its or their affiliates, and all of its or their parent companies, subsidiaries, divisions, shareholders, members, managers, partners, trustees, directors, officers, employees, representatives, predecessors, successors, or assigns) agree that any unresolved dispute between You and any Arbitrating Entity, including but not limited to any dispute that relates in any way to Your relationship with any Arbitrating Entity, including, but not limited to, any product or service sold, performed, or distributed by any Arbitrating Entity, any transaction with any Arbitrating Entity, any warranty made by any Arbitrating Entity, the terms and conditions of sale, to the financing of any purchase from any Arbitrating Entity, the delivery, attempted delivery, servicing, or installation of your merchandise, to the use, transmission, collection or storage of personal information, or the Terms of Use or the Privacy Notice, including disputes under federal or state statutes, common law, or tort law, whether legal or equitable (“Dispute”) must be resolved exclusively through final and binding individual arbitration with the limited exception set forth below. The term “Dispute” and the requirement to arbitrate will be broadly interpreted. Notwithstanding the foregoing, You or any Arbitrating Entity may elect to have a Dispute heard in small claims court so long as the matter proceeds only on an individual (not a class or representative) basis and seeks individual relief, and so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction. This election may be made before or after an arbitrator is appointed consistent with AAA Rule 9. Notwithstanding the foregoing, you and any Arbitrating Entity may bring suit in court to enjoin infringement or other misuse of intellectual property rights. This Arbitration Agreement applies to disputes arising before, on, or after the date of Your visit to the site or the date of Your purchase, regardless of whether any warranty is in effect, and it survives cancellation of Your order or other termination of any agreement You may have with any Arbitrating Entity along with the remainder of the Dispute Resolution Section.
                      The arbitration shall be administered by and conducted in accordance with the applicable rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules (where appropriate) (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available online at www.adr.org.You and We agree that the AAA’s administrative determination to register this Arbitration Agreement means it comports with the Consumer Due Process Protocol and that neither a court nor an arbitrator may revisit that decision. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Arbitration Agreement, the parties shall agree on an administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an administrator that will do so. An arbitration demand must be accompanied by a certification of compliance with the Mandatory Informal Dispute Resolution Process and be personally signed by the party initiating arbitration (and counsel, if represented). By submitting an arbitration demand, the party and counsel represent that, as in court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 against represented parties and their counsel. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or through written submissions, except any Dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing unless the parties agree otherwise. Both parties reserve the right to request a hearing in any matter from the arbitrator. You and an Arbitrating Entity representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually agreed location. If requested by either party, You and an Arbitrating Entity representative shall personally appear (with counsel if represented) at an individualized telephone case management conference with the AAA before an arbitrator is appointed. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the maximum extent permitted by applicable law, You and We agree that each may bring claims against the other only in Your or Our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both You and We agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. An arbitrator must follow and enforce these Agreements as a court would. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated. The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Judgment on any arbitration award may be entered in any court of competent jurisdiction, except an award that has been satisfied may not be entered in any court. An award shall have no preclusive effect in any other arbitration or proceeding in which You are not a named party.
                      18. Delegation/Arbitrability. You and we agree that these Agreements evidence a transaction in interstate commerce and the Federal Arbitration Act (“FAA”) applies to this Arbitration Agreement exclusively and governs its interpretation and enforcement. The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (i) issues that are reserved for a court in these Agreements; (ii) issues that relate to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; and (iii) issues that relate to the arbitrability of any Dispute.
                      19. Costs of Arbitration. (A) Arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and We agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, You or We may elect to engage with the AAA regarding arbitration fees, and agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.
                      (B) If You or any Arbitrating Entity files or causes to be filed in any court, agency, or other non-arbitral tribunal a Dispute that is subject to arbitration under this Arbitration Agreement (an “Arbitrable Suit”), the defendant/respondent may provide written notice to the plaintiff/claimant (or its attorney) of its duty to arbitrate the Arbitrable Suit and to comply with the Mandatory Informal Dispute Resolution Process set forth above. If the plaintiff/claimant does not dismiss the Arbitrable Suit within 14 calendar days of such notice, and the defendant/respondent successfully moves to compel compliance with the terms of this Arbitration Agreement, the plaintiff/claimant shall be responsible for paying the reasonable attorneys’ fees and other costs incurred by the defendant/respondent in responding to and moving to compel arbitration of the Arbitrable Suit to the maximum extent permitted by applicable law. Any request for such fees and costs shall be addressed to and decided by an arbitrator as if it were a Dispute and otherwise addressed in accordance with these Agreements.
                      20. Additional Procedures for Mass Arbitration. You and We agree that these Additional Procedures for Mass Arbitration (in addition to the other provisions of this Arbitration Agreement) shall apply if You choose to participate in a Mass Arbitration. If 25 or more similar Disputes (including Yours) are asserted against an Arbitrating Entity by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), You understand and agree that the resolution of Your Dispute might be delayed and ultimately proceed in court. If Your Dispute is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for Your Dispute from the time that your Dispute is first submitted to the AAA until Your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.
                      STAGE ONE: If at least 50 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of Disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stage One), and the Arbitrating Entity shall pay the mediator’s fee.
                      STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of Disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage Two). No more than three cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining Disputes with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and the Arbitrating Entity shall pay the mediator’s fee.
                      Upon the completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Agreements, including the remaining provisions of this Dispute Resolution section. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Mass Arbitration, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to Your Dispute and are not enforceable, then Your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of these Agreements.
                      21. Future Changes to Arbitration Agreement. If we make any future changes to this Arbitration Agreement (other than a change to our contact information), You may reject any such change by sending a personally signed, written notice to the following address within 30 days of the change with a clear statement describing the changes to the Arbitration Agreement that you wish to opt out: by email to legalnotices@roomstogo.com or by mail to Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change, You are agreeing that You will arbitrate any Dispute between You and the Arbitrating Entities (defined above) in accordance with this version of the Arbitration Agreement.
                      22. Severability. Except as specifically provided herein, if any part of this Dispute Resolution Agreement is found invalid or unenforceable, then it shall be stricken and the other parts of this Dispute Resolution Agreement shall remain in full force and effect.
                      Class Action Waiver; Jury Trial Waiver.
                      23. Class Action Waiver.                       YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.
                      24. Jury Trial Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL.

                      vTOSSTR240905


                      Store Terms and Conditions of Sale - Spanish

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                        TÉRMINOS Y CONDICIONES DE VENTA, GARANTÍA LIMITADA DEL PRODUCTO Y ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS

                        ESTOS TÉRMINOS Y CONDICIONES CONTIENEN UN ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS QUE INCLUYE UNA RENUNCIA A DEMANDAS COLECTIVAS QUE AFECTA SUS DERECHOS. EL MISMO AFECTA LA FORMA EN QUE SE RESUELVEN LAS DISPUTAS. EL ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS SERÁ VINCULANTE PARA USTED. EN UN ARBITRAJE, NO HAY JUEZ NI JURADO Y HAY MENOS REVELACIÓN DE DOCUMENTOS FUNDAMENTALES E INSTANCIAS DE APELACIÓN QUE EN UN TRIBUNAL. LEA ESTOS TÉRMINOS DETENIDAMENTE.
                        Para leer los Acuerdos, favor dirigirse a                         roomstogo.com/terms

                        Los siguientes Términos y Condiciones de Venta, Garantía Limitada del Producto y Acuerdo de Arbitraje y Resolución de Disputas (colectivamente denominados "los Acuerdos") son contratos vinculantes entre usted y la entidad Rooms To Go que realiza esta venta ("RTG", "nosotros" o "nos"). Excepto en la Garantía Limitada del Producto, "usted" significa cualquier persona o entidad que firma esta Orden de Venta o en cuyo nombre se firma la misma y cualesquier derechohabiente, y cualquier persona o entidad que recibe o usa los productos o servicios comprados. Todas esas personas y entidades son los beneficiarios expresamente previstos del Acuerdo de Arbitraje y Resolución de Disputas. En la Garantía Limitada del Producto, “usted” se refiere únicamente el comprador original. Los Acuerdos están expresamente concebidos para el beneficio de todas las filiales de RTG y cualquier proveedor tercero que entregue, repare o intente entregar o reparar su mercancía y sus empresas matrices, subsidiarias, accionistas, miembros, gerentes, socios, directores, ejecutivos, fideicomisarios, empleados, representantes, predecesores, sucesores y cesionarios. Estos Acuerdos no pueden ser cambiados por otro medio que no sea mediante un acuerdo por escrito firmado por usted y por nosotros.
                        Si alguna parte de los Acuerdos se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto de los Acuerdos permanecerá en total vigor y efecto, excepto según lo expresamente provisto en el Acuerdo de Arbitraje y Resolución de Disputas.
                        TÉRMINOS Y CONDICIONES DE VENTA
                        1. Reembolso/cancelación: No se admiten cancelaciones ni reembolsos después de haberse entregado la mercancía o para Entrega al Día Siguiente/Exprés. Usted es elegible para un reembolso completo si hace la cancelación dentro de las 48 horas posteriores a su pedido y para un reembolso del 80 % si la hace después de dichas 48 horas, pero antes de la entrega. Determinados cambios y devoluciones de mercancía, incluyendo colchones, somieres/box springs y Entregas en la Puerta, pueden requerir que usted pague un cargo de recogida, reenvío, reabastecimiento u otros cargos.Los colchones y somieres/box springs podrían estar sujetos a RTG Sleep Trial Policy o Height Preference Exchange Policy provistas con su compra y disponible en https://www.roomstogo.com/90-night-sleep-trial-policy.
                        2. La mercancía se entregará para ser ensamblada por usted si la misma está marcada como "Requiere Ensamblado", o si selecciona “Entrega en la Puerta”. USTED ES EL ÚNICO RESPONSABLE DE ENSAMBLAR DICHA MERCANCÍA. USTED ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE RESPONSABILIDAD POR CUALQUIER DAÑO/LESIÓN A USTED O A OTRAS PERSONAS, A SU MERCANCÍA, A SU HOGAR Y A SUS OTRAS PERTENENCIAS EN RELACIÓN CON EL ENSAMBLADO.
                        3. Limitación de daños para los servicios de entrega: Si usted compra servicios de entrega, RTG usará un proveedor externo de servicios de entrega. El proveedor de servicios de entrega es un beneficiario tercero expresamente previsto de esta Limitación de Daños. LA RESPONSABILIDAD TOTAL DE RTG Y DE CUALQUIER PROVEEDOR TERCERO DE SERVICIOS DE ENTREGA QUE ENTREGUE O INTENTE ENTREGAR SU MERCANCÍA Y DE SUS FILIALES, COMPAÑÍAS MATRICES, SUBSIDIARIAS, ACCIONISTAS, MIEMBROS, DIRECTORES, GERENTES, SOCIOS, EJECUTIVOS, FIDEICOMISARIOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES Y CESIONARIOS (RTG y el Proveedor TP") RELACIONADA DE CUALQUIER MANERA CON LOS SERVICIOS DE ENTREGA, NO DEBERÁ EXCEDER DOS VECES EL MONTO TOTAL QUE USTED PAGÓ POR LA ENTREGA DE SU MERCANCÍA, YA SEA QUE USTED RECLAME DAÑOS Y PERJUICIOS (INCLUYENDO, ENTRE OTROS, DAÑOS A BIENES INMUEBLES O PERSONALES) RELACIONADOS CON UN INCUMPLIMIENTO DE CONTRATO, AGRAVIO O CUALQUIER OTRA TEORÍA DE RESPONSABILIDAD. EN NINGÚN CASO RTG O EL Proveedor TP SERÁN RESPONSABLES POR DAÑOS INCIDENTALES O INDIRECTOS. Esta limitación de responsabilidad no aplicará a (a) la responsabilidad que resulte de una negligencia grave o conducta dolosa de parte de RTG o del Proveedor TP y (b) la muerte o lesión corporal que resulte de actos negligentes u omisiones de RTG o del Proveedor TP. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación que precede podría no aplicar para usted.
                        4. Recogida por parte del cliente: USTED ES EL ÚNICO RESPONSABLE DE CARGAR/TRANSPORTAR/DESCARGAR LA MERCANCÍA Y ACEPTA INDEMNIZARNOS Y EXIMIRNOS DE RESPONSABILIDAD POR CUALQUIER DAÑO O LESIÓN A VEHÍCULOS, MERCANCÍA, BIENES INMUEBLES, A USTED O A OTROS DURANTE EL PROCESO DE CARGA/TRANSPORTE/DESCARGA.
                        5. Intercambio de información: RTG podrá usar su información o compartirla con las filiales de RTG y terceros con fines de procesar y brindar los servicios de su pedido, coordinar la entrega, marketing, financiación, realizar encuestas (incluyendo encuestas de satisfacción) e investigar y mejorar productos, entre otros. Dicha información puede incluir su nombre, información de contacto e historial de compras. Al proporcionarnos su información de manera voluntaria, usted nos da su consentimiento para usar y compartir su información en la forma descrita.
                        6. Comunicaciones con el cliente: Sin importar el contexto en el cual usted proporciona su dirección de correo electrónico o número telefónico, cualquier consentimiento previo que pudiera haber dado para recibir llamadas telefónicas/mensajes de texto (SMS)/mensajes MMS, cualquier revocación de dicho consentimiento o cualquier solicitud de ser incluido en una lista federal, estatal o interna de no llamar, usted autoriza a RTG y cualquier otro proveedor tercero de servicios, incluyendo, entre otros, proveedores de servicios de entrega y compañías de encuestas/investigación, a comunicarse con usted por medio de cualquier dirección de correo electrónico o número de teléfono que usted proporcione. Usted acepta que se le puede llamar o enviar mensajes de SMS/MMS usando un sistema de marcado telefónico automático o una voz pregrabada o artificial. Usted acepta que dichas comunicaciones podrán hacerse para cualquier fin, incluyendo, entre otros, procesar su pedido y brindar los servicios relacionados con este, coordinar la entrega, realizar encuestas (incluidas encuestas de satisfacción), investigar y mejorar productos y realizar actividades de marketing. Usted acepta que RTG y cualquier otro proveedor tercero de servicios pueden llamarle o enviarle mensajes relacionados con cualquier tema y que dichos mensajes o llamadas se podrían hacer o enviar usando diferentes números telefónicos o códigos cortos. Usted reconoce además que cada código corto o número telefónico utilizado para comunicarse con usted es una campaña de comunicación independiente, separada de cualquier otra campaña de comunicación que pudiera recibir de o en nombre de RTG y cualquier proveedor tercero de servicios. Para detener, cancelar su subscripción o revocar de otro modo su consentimiento para recibir mensajes de una campaña específica, debe enviar el texto "STOP" a cada campaña individual. Usted acepta que al enviar el texto "STOP" a una campaña de mensajes en particular, SOLO cancelará su subscripción a los mensajes de texto de esa campaña en particular. Si desea optar por su exclusión de TODAS las campañas de mensajes, debe enviar el texto "STOP" a cada una de las campañas de mensajes. De forma alternativa, para optar por su exclusión, puede llamar a RTG al número 800-766-6786 o enviar una notificación a: Legal Department, 11540 US Hwy 92 E, Seffner, FL 33584. Cualquier otro intento por revocar su consentimiento será inválido y no tendrá efecto. Usted acepta además que los métodos de revocación descritos en este párrafo son razonables. Si desea volver a recibir mensajes, regístrese como lo hizo la primera vez. Si necesita ayuda, envíe el texto "HELP" como respuesta a cualquier mensaje que reciba de parte nuestra. Usted certifica, garantiza y declara que el número telefónico que nos proporcionó es su número de contacto y no el de alguien más. Usted declara que tiene permitido recibir llamadas y mensajes de texto en el número telefónico que nos proporcionó. Usted acepta alertarnos inmediatamente cuando deje de usar un número telefónico. RTG puede usar los medios de comunicación descritos en esta sección incluso si usted incurre en costos por recibir dichas comunicaciones. Para atención al cliente, llame al número 800-766-6786. Pueden aplicar tarifas de mensajería de texto y datos. La frecuencia de los mensajes puede variar. Las compañías telefónicas no son responsables por mensajes retrasados o no entregados. Usted acepta que se llegó de mutuo acuerdo a los términos de estos Acuerdos, que los mismos son resultado de un intercambio negociado y que todos los términos en este párrafo son esenciales para los Acuerdos.
                        7. Fotografías: Usted acepta que podemos tomar o hacer que se tomen fotografías en el momento de la entrega, intento de entrega, instalación de la mercancía o durante citas de servicio y utilizarlas para ayudar a resolver problemas con la mercancía, la entrega, la instalación, daños o servicio de atención al cliente y para verificar la ubicación de la entrega o realizar auditorías para fines de control de calidad.
                        8. Generalidades: Los cambios en la dirección de entrega pueden retrasar la entrega y son válidos solo si nosotros confirmamos el cambio. La mercancía comprada para entornos comerciales o utilizada para fines comerciales o vendida “EN SU ESTADO ACTUAL” no está cubierta por la Garantía Limitada del Producto que aparece abajo ni por ninguna otra garantía, ya sea expresa o implícita, donde lo permita la ley. La mercancía que se vende “EN SU ESTADO ACTUAL” es definitiva y no será elegible para devoluciones, cambios, reembolsos ni servicio. Nosotros mantenemos la titularidad de toda la mercancía hasta que la misma sea entregada y pagada en su totalidad y no se garantiza que haya disponibilidad de mercancía o que esté en existencia antes de que usted haya realizado el pago total y se haya programado la entrega. Usted es responsable ante nosotros por cualquier costo en el que se incurra para realizar cobros, incluso honorarios de abogados si debemos reclamar pagos de parte suya. Podemos corregir errores de precio o en cálculos en cualquier momento.

                        GARANTÍA LIMITADA DEL PRODUCTO (“GARANTÍA LIMITADA”)

                        Esta Garantía Limitada no es transferible y se aplica únicamente al comprador consumidor original de la mercancía y a la mercancía que se haya mantenido en el sitio de entrega original no comercial. RTG garantiza que la mercancía adquirida estará libre de defectos de materiales y mano de obra por un período de UN AÑO a partir de la fecha de entrega o recogida. Para obtener servicio bajo esta Garantía Limitada, el comprador debe enviar a RTG una notificación por escrito sobre el defecto dentro del período de garantía a la dirección 11540 Hwy 92 E, Seffner, Florida 33584, o llamar al 800-766-6786. Esta Garantía Limitada no cubre: 1) desgaste, decoloración o encogimiento de las telas; 2) daños causados por alteraciones, uso indebido, abuso o accidentes; 3) daños o decoloración causada por la luz; 4) variaciones naturales del color o el granulado de los productos; 5) estrías o áreas ásperas en el mimbre, mármol y piedra natural; 6) moho, humedad, suciedad o pelusas; 7) decoloración/pintura oxidada o herrumbre; 8) imperfecciones, pequeñas rajaduras y aceite de teca en muebles de teca nuevos o restaurados; y 9) daño debido al viento, incendios, huracanes y otras causas meteorológicas o climatológicas o desastres naturales. No seguir las instrucciones de cuidados, incluyendo, entre otros, no dejar secar los almohadones de exterior correctamente y no cerrar las sombrillas, anulará la Garantía Limitada. Si usted proporciona una notificación durante el período de la Garantía Limitada de que la mercancía comprada tiene defectos, nosotros, a nuestra discreción, podremos (i) reemplazar la mercancía no conforme o su(s) componente(s) no conforme(s), (ii) reemplazar la mercancía no conforme a cambio de la devolución de esta, o (iii) reembolsar el precio de compra a cambio de la devolución de la mercancía. La mercancía comercial y la mercancía que se vende “EN SU ESTADO ACTUAL” no está cubierta por esta Garantía Limitada del Producto ni por ninguna otra garantía, ya sea expresa o implícita, donde lo permita la ley.
                        DESCARGO DE RESPONSABILIDAD POR DAÑOS INCIDENTALES E INDIRECTOS: EXCEPTO HASTA DONDE ESTÉ EXPRESAMENTE PROHIBIDO POR LA LEY APLICABLE, NO SEREMOS RESPONSABLES ANTE USTED NI NINGUNA OTRA PERSONA POR DAÑOS INDIRECTOS O INCIDENTALES CAUSADOS POR EL INCUMPLIMIENTO DE ESTA O CUALQUIER OTRA GARANTÍA. Algunos estados no permiten la exclusión o limitación de daños y perjuicios incidentales o indirectos, de modo que la limitación o exclusión que precede podría no aplicar para usted. Todas las disputas que surjan de esta Garantía Limitada estarán sujetas al Acuerdo de Arbitraje y Resolución de Disputas descrito a continuación. DURACIÓN DE LAS GARANTÍAS IMPLÍCITAS: RTG LIMITA DE MANERA EXPRESA LA DURACIÓN DE LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD Y DE IDONEIDAD PARA CUALQUIER OBJETIVO PARTICULAR A LA DURACIÓN DEL PERÍODO DE GARANTÍA LIMITADA DE UN AÑO A PARTIR DE LA FECHA DE ENTREGA O RECOGIDA. RTG REPUDIA DE MANERA EXPRESA TODA OTRA GARANTÍA, EXPRESA O IMPLÍCITA, INCLUYENDO, ENTRE OTRAS, LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD Y DE IDONEIDAD PARA CUALQUIER OBJETIVO PARTICULAR, DESPUÉS DE LA EXPIRACIÓN DEL PERÍODO DE GARANTÍA LIMITADA. ALGUNOS ESTADOS NO PERMITEN LIMITAR LA DURACIÓN DE UNA GARANTÍA IMPLÍCITA, DE MODO QUE LA LIMITACIÓN QUE PRECEDE PODRÍA NO APLICAR PARA USTED. ESTA GARANTÍA LE CONCEDE DERECHOS LEGALES ESPECÍFICOS, Y USTED PODRÍA TENER TAMBIÉN OTROS DERECHOS QUE VARÍAN DE UN ESTADO A OTRO.
                        ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS: LEA DETENIDAMENTE – ESTE ACUERDO AFECTA SUS DERECHOS LEGALES
                        INDEPENDIENTEMENTE DE CUALQUIER LEY QUE INDIQUE LO CONTRARIO, USTED DEBE NOTIFICARNOS DE LA FORMA ESTABLECIDA EN ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS CUALQUIER RECLAMACIÓN DENTRO DEL PERÍODO DE UN AÑO A PARTIR DEL MOMENTO EN QUE SE PRODUCE, DE LO CONTRARIO, SU RECLAMACIÓN NO APLICARÁ Y QUEDARÁ VETADA POR EL TIEMPO TRANSCURRIDO EN LA MAYOR MEDIDA PERMITIDA POR LA LEY.

                        1. Proceso informal obligatorio para la resolución de disputas. Si usted o cualquier Entidad Arbitrante (como se define más adelante) tienen una Disputa (como se define más adelante), las partes de la Disputa aceptan que harán un esfuerzo de buena fe para resolverla de manera informal. Este proceso debería llevar a una resolución. En conexión con cualquier Disputa, se debe enviar una ("Notificación") a la otra parte en la que se describa la Disputa. La Notificación debe incluir el nombre, la dirección, el número telefónico, la dirección de correo electrónico del reclamante, así como suficiente información para identificar las transacciones que representan un problema. Todo esto además de una descripción detallada de (1) la Disputa, (2) la naturaleza y la base de las reclamaciones y (3) la naturaleza y base de la compensación que se busca. La Notificación debe verificar también que la información provista sea cierta y precisa. El reclamante debe firmar personalmente la Notificación. Usted puede enviar la Notificación por correo electrónico a: legalnotices@roomstogo.com o por correo postal a la dirección: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Si una Entidad Arbitrante tiene una Disputa con usted, esta le enviará la Notificación a la dirección que aparece en su archivo. Luego de recibida la Notificación, usted y la Entidad Arbitrante aceptan negociar de buena fe, incluso a través de una conferencia telefónica informal e individualizada entre usted y la Entidad Arbitrante. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personalmente y participar en la conferencia telefónica (si usted cuenta con la representación de un abogado, su abogado también puede participar). Si la Disputa no se resuelve dentro de los sesenta (60) días posteriores a la recepción de la Notificación (período que puede extenderse si las partes así lo acuerdan), usted y la Entidad Arbitrante aceptan las disposiciones de resolución de disputas que se establecen más adelante. El cumplimiento y la realización de este proceso informal para la resolución de disputas es una condición previa para iniciar un proceso formal para la resolución de disputas, incluida una solicitud de arbitraje. La prescripción y cualquier plazo de cargos de presentación permanecerán suspendidos mientras las partes participan en este proceso informal para la resolución de disputas. Si la suficiencia de una Notificación o el cumplimiento de este proceso informal para la resolución de disputas son objeto de controversia, un tribunal deberá emitir una decisión al respecto antes de la presentación de una solicitud de arbitraje.
                        2. Arbitraje obligatorio: LUEGO DE AGOTAR EL PROCESO INFORMAL PARA LA RESOLUCIÓN DE DISPUTAS, USTED Y CUALQUIER "ENTIDAD ARBITRANTE" (QUE INCLUYE A RTG, CUALQUIER TERCERO QUE ENTREGUE, REPARE O INTENTE ENTREGAR O REPARAR LA MERCANCÍA DE USTED, Y CUALQUIERA DE SUS FILIALES, EMPRESAS MATRICES, SUBSIDIARIAS, DIVISIONES, ACCIONISTAS, MIEMBROS, GERENTES, SOCIOS, FIDEICOMISARIOS, DIRECTORES, EJECUTIVOS, EMPLEADOS, REPRESENTANTES, PREDECESORES, SUCESORES O CESIONARIOS) ACUERDAN QUE CUALQUIER DISPUTA O RECLAMACIÓN NO RESUELTA ENTRE USTED Y CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, ENTRE OTRAS, CUALQUIER DISPUTA O RECLAMACIÓN QUE SE RELACIONE DE CUALQUIER FORMA CON SU RELACIÓN CON CUALQUIER ENTIDAD ARBITRANTE, INCLUYENDO, ENTRE OTROS, CUALQUIER PRODUCTO O SERVICIO VENDIDO, REALIZADO O DISTRIBUIDO POR CUALQUIER ENTIDAD ARBITRANTE, CUALQUIER TRANSACCIÓN CON CUALQUIER ENTIDAD ARBITRANTE, CUALQUIER GARANTÍA EMITIDA POR CUALQUIER ENTIDAD ARBITRANTE, LOS TÉRMINOS Y CONDICIONES DE VENTA, EL FINANCIAMIENTO DE CUALQUIER COMPRA A CUALQUIER ENTIDAD ARBITRANTE, LA ENTREGA, INTENTO DE ENTREGA O INSTALACIÓN DE SU MERCANCÍA, EL USO, RECOLECCIÓN O ALMACENAMIENTO DE INFORMACIÓN PERSONAL, O LOS TÉRMINOS DE USO O EL AVISO DE PRIVACIDAD, INCLUYENDO DISPUTAS O RECLAMACIONES BAJO LAS LEYES FEDERALES O ESTATALES, EL DERECHO CONSUETUDINARIO Y LAS LEYES DE RESPONSABILIDAD EXTRACONTRACTUAL ("DISPUTA"), DEBE RESOLVERSE EXCLUSIVAMENTE MEDIANTE UN ARBITRAJE DEFINITIVO Y VINCULANTE Y NO MEDIANTE TRIBUNALES O JURADOS. EL TÉRMINO “DISPUTA” Y EL REQUISITO DE ARBITRAR SE INTERPRETARÁN DE MANERA AMPLIA. INDEPENDIENTEMENTE DE LO ANTERIOR, USTED O CUALQUIER ENTIDAD ARBITRANTE PUEDEN OPTAR POR RESOLVER UNA DISPUTA EN UN TRIBUNAL DE RECLAMOS MENORES SI LA DISPUTA CALIFICA PARA TAL TRIBUNAL Y EL ASUNTO PROCEDE ÚNICAMENTE COMO CASO INDIVIDUAL (NO COLECTIVO NI REPRESENTATIVO) Y BUSCA COMPENSACIÓN INDIVIDUAL, SIEMPRE Y CUANDO LA ACCIÓN PERMANEZCA EN ESE TRIBUNAL Y NO SEA REMOVIDA NI APELADA EN UN TRIBUNAL DE JURISDICCIÓN GENERAL. ESTA ELECCIÓN PUEDE HACERSE EN CUALQUIER MOMENTO ANTES DE LA ASIGNACIÓN DE UN ÁRBITRO. USTED Y CUALQUIER ENTIDAD ARBITRANTE ACEPTAN QUE AMBAS PARTES PODEMOS PRESENTAR UNA DEMANDA ANTE UN TRIBUNAL PARA QUE EMITA UNA MEDIDA CAUTELAR PARA EVITAR VIOLACIONES A LOS DERECHOS DE LA PROPIEDAD INTELECTUAL U OTROS ABUSOS DE LA MISMA. ESTE ACUERDO DE ARBITRAJE Y RESOLUCIÓN DE DISPUTAS APLICA A LAS DISPUTAS QUE SURJAN ANTES, DURANTE O DESPUÉS DE LA FECHA DE SU COMPRA, INDEPENDIENTEMENTE DE CUALQUIER GARANTÍA QUE ESTÉ VIGENTE, Y SOBREVIVE A LA CANCELACIÓN DE SU PEDIDO U OTRA RECISIÓN DE LOS ACUERDOS, INCLUYENDO, ENTRE OTRAS, LA RECISIÓN DE LA GARANTÍA LIMITADA.
                        Usted y cualquier Entidad Arbitrante renuncian al derecho a un juicio con jurado y a cualquier derecho a una audiencia de la Disputa en un tribunal, en la medida más amplia permitida por la ley. En el arbitraje, las disputas son resueltas por un árbitro neutro en lugar de un juez o jurado, la revelación de documentos fundamentales es más limitada que en un tribunal y la decisión del árbitro está sujeta a revisión limitada por los tribunales. El árbitro puede, en base individual, laudar los mismos daños y perjuicios e indemnizaciones que un tribunal en favor o en contra únicamente de las partes del arbitraje, incluyendo compensaciones monetarias por daños y perjuicios, medidas cautelares y de reparación declaratoria, y solo en la medida necesaria para proporcionar la indemnización justificada por la reclamación individual de la parte en cuestión. En ninguna circunstancia el árbitro podrá tomar decisiones sobre acciones colectivas. El árbitro debe regirse por los términos de los Acuerdos, tal y como lo haría un tribunal. El árbitro no puede considerar ninguna oferta de acuerdo previo al tomar su decisión. Independientemente de la forma en que se lleve a cabo el arbitraje, el árbitro emitirá una decisión por escrito y en la misma expondrá los resultados y las conclusiones esenciales en los que se basa el laudo. El laudo del arbitraje será vinculante únicamente entre las partes de este y no tendrá un efecto excluyente sobre ningún otro arbitraje o procedimiento que involucre a una parte distinta, siempre y cuando el árbitro pueda considerar fallos en otros arbitrajes que involucren a individuos distintos. La sentencia sobre el laudo del árbitro podrá registrarse en cualquier tribunal de jurisdicción competente. El arbitraje será conducido por un único árbitro de la American Arbitration Association (Asociación Americana de Arbitraje, "AAA") y el monto y la naturaleza del laudo no debe exceder la compensación establecida por las leyes aplicables. El arbitraje será conducido en el condado donde usted resida o en cualquier otra ubicación mutuamente acordada. Se aplicará el Reglamento de Arbitraje de Consumo de la AAA, según las modificaciones al mismo establecidas por este Acuerdo de Arbitraje y Resolución de Disputas. Si la AAA no aplica dicho reglamento, se aplicará el Reglamento de Arbitraje Comercial de la AAA, según las modificaciones al mismo establecidas por este Acuerdo de Arbitraje y Resolución de Disputas. El reglamento de la AAA y un formulario que puede utilizarse para iniciar los procedimientos de arbitraje están disponibles en www.adr.org. Usted y la Entidad Arbitrante acuerdan que si por cualquier razón la AAA no lleva a cabo o no está disponible para llevar a cabo el arbitraje de conformidad con este Acuerdo de Arbitraje y Resolución de Disputas las partes acordarán una organización de arbitraje suplente. Si las partes no logran llegar a un acuerdo en este sentido, las partes deberán pedir a un tribunal de jurisdicción competente que les asigne una organización de arbitraje para que administre un procedimiento de conformidad con los términos del presente Acuerdo de Arbitraje y Resolución de Disputas. Las partes acuerdan además que la elección de la AAA como foro no es parte integral del presente Acuerdo de Arbitraje y Resolución de Disputas.
                        3. Delegación/Arbitrabilidad. La Ley Federal de Arbitraje (“FAA”) se aplica sobre este Acuerdo de Arbitraje y Resolución de Disputas exclusivamente y rige su interpretación y cumplimiento. Excepto si se especifica lo contrario en otra parte de este Acuerdo de Arbitraje y Resolución de Disputas, el árbitro, y no ningún tribunal o agencia local, estatal o federal, tendrá la facultad de decidir y decidirá sobre todos los asuntos o disputas relacionados con el significado, la validez, formación, exigibilidad, interpretación, alcance y aplicación de este Acuerdo de Arbitraje y Resolución de Disputas (incluida la cuestión de la posibilidad de someter a arbitraje), los Términos y Condiciones de Venta y la Garantía Limitada, los Términos de uso y el Aviso de Privacidad, salvo que un tribunal dirimirá cualquier cuestión relacionada con el significado, la validez y el cumplimiento de la Sección 4 del presente Acuerdo de Arbitraje y Resolución de Disputas.
                        4. Renuncia al arbitraje de demandas colectivas: Usted y cualquier Entidad Arbitrante acuerdan que el arbitraje se llevará a cabo únicamente en base individual y no en una base general colectiva, representativa, consolidada ni de abogado privado. Una Disputa no puede ser consolidada con una reclamación o revelación de documentos fundamentales realizada por una persona o entidad cualquiera que no forme parte del procedimiento de arbitraje. El árbitro no puede laudar compensación a ninguna persona o entidad que no sea una de las partes del procedimiento de arbitraje, y solo puede laudar dicha compensación según corresponda para proporcionar compensación a una de las partes del procedimiento de arbitraje. La renuncia a demandas colectivas y compensación colectiva es una parte fundamental de este Acuerdo de Arbitraje y Resolución de Disputas vinculante y no puede separarse del mismo. Si un tribunal determina que la renuncia a demandas colectivas y compensación colectiva no puede aplicarse a una reclamación o una solicitud de compensación en particular y todas las apelaciones a dicha decisión se han agotado (o la decisión es de forma otra definitiva), las partes acuerdan que esa reclamación o solicitud de compensación en particular se procese en tribunales pero que la misma deberá separarse y permanecer a la espera del arbitraje del resto de las reclamaciones.
                        5. Honorarios, costas y procedimientos relacionados con el arbitraje: A menos que se disponga lo contrario en el presente, todos los cargos de presentación, cargos administrativos y cargos y gastos del árbitro serán pagados de acuerdo con el reglamento aplicable de la AAA. Si el total de sus reclamaciones por daños y perjuicios es de $25,000 o menos, sin incluir los honorarios de sus abogados: (1) el árbitro puede laudarle a usted los honorarios razonables de abogados, honorarios de expertos y costas (en conjunto por hasta $10,000) si usted gana el arbitraje y si el laudo por su reclamación (excluyendo costas y honorarios) excede por 50 % la última oferta de la Entidad Arbitrante, oferta que no debe compartirse con el árbitro hasta luego del laudo; y (2) el árbitro podría no laudar a ninguna Entidad Arbitrante sus honorarios de abogados, honorarios de expertos o costas a si determina que su reclamación fue frívola, se presentó por un fin inadecuado o de mala fe o después de la aplicación de las disposiciones del Reglamento Federal del Procedimiento Civil 68, el cual se aplicará y deberá ser hecho valer por el árbitro. Si el total de las reclamaciones por daños y perjuicios de usted es más de $25,000, sin incluir los honorarios de sus abogados, el árbitro puede laudar a la parte vencedora la totalidad o parte de sus gastos razonables por concepto de honorarios de abogados, honorarios de expertos y costas, incluidos los cargos de la AAA, en la medida en que dichos cargos y costas si un tribunal pudiera laudarlos o si el árbitro determina que la reclamación o la defensa fue frívola o se presentó por un fin inadecuado o de mala fe o después de la aplicación de las disposiciones del Reglamento Federal del Procedimiento Civil 68, el cual se aplicará y deberá ser hecho valer por el árbitro. En arbitrajes llevados a cabo de conformidad con el Reglamento de Arbitraje de Consumo de la AAA, cuando no haya reclamaciones o contrarreclamaciones divulgadas que excedan los $25,000, la Disputa se solucionará mediante el envío de documentos únicamente/arbitraje de escritorio, excepto cuando cualquiera de las partes solicite una audiencia o el árbitro decida que es necesaria una audiencia. Si así lo solicita la Entidad Arbitrante, usted debe presentarse personal e individualmente (con su abogado si tiene uno) en una conferencia telefónica individualizada con un gerente de casos antes de que se asigne un árbitro.
                        Si usted o cualquier Entidad Arbitrante presentan o causan que se presente ante un tribunal, agencia u otro tribunal arbitral cualquiera una Disputa que esté sujeta a arbitraje conforme a este Acuerdo de Arbitraje y Resolución de Disputas (una "Demanda Arbitrable"), el demandado puede proporcionar una notificación por escrito al demandante (o su abogado) de su deber de someter a arbitraje la Demanda Arbitrable conforme a este Acuerdo de Arbitraje y Resolución de Disputas. Si el demandante no desestima la Demanda Arbitrable en un plazo de 14 días calendarios a partir de dicha notificación y el demandado tiene éxito con un recurso para forzar el cumplimiento de los términos de este Acuerdo de Arbitraje y Resolución de Disputas, el demandante será responsable de pagar los honorarios profesionales razonables de los abogados y otras costas en los que el demandado incurra al responder a la demanda y forzar el arbitraje de la Demanda Arbitrable. Cualquier solicitud por dichos honorarios y costas se dirigirá al árbitro y será este quien decida al respecto como si se tratase de una Disputa y de conformidad con este Acuerdo de Arbitraje y Resolución de Disputas.
                        6. Reclamaciones masivas: Si un mismo abogado presenta veinticinco o más reclamaciones similares en contra de una o más Entidades Arbitrantes o si estas se coordinan (en colectivo, "Reclamaciones masivas"), usted entiende y acepta que la resolución de su reclamación podría retrasarse. Usted acepta también el siguiente proceso coordinado de casos de muestra (bellwether) y que su reclamación, así como todas las Reclamaciones masivas, estarán sujetas a la tabla de tarifas de Presentación de Múltiples Casos de Consumo de la AAA vigente al momento en el que se seleccionan las reclamaciones para los procedimientos de casos de muestra. El abogado de los demandantes y el abogado de las Entidades Arbitrantes deben seleccionar cada uno diez casos para procesarlos primero en el arbitraje en procedimientos de casos de muestra individuales. El resto de los casos no se presentarán ni se considerarán presentados en el arbitraje hasta tanto sean seleccionados para un procedimiento de casos de muestra. Si las partes no logran resolver los casos restantes luego de la conclusión de los procedimientos de casos de muestra iniciales, cada parte deberá seleccionar otros diez casos para proceder al arbitraje para un segundo conjunto de procedimientos de casos de muestra. Este proceso continuará así hasta que las partes logren resolver todas las reclamaciones, bien sea a través de acuerdos mutuos o el arbitraje. Solo se puede asignar un caso a cada árbitro como parte de este proceso. Se suspenderá la prescripción para las reclamaciones de un individuo hasta que el caso de dicho individuo se seleccione para un procedimiento de casos de muestra, se retire o se resuelva por otros medios. Un tribunal tendrá autoridad para obligar a que se cumpla lo estipulado en este párrafo y, de ser necesario, emitir una medida cautelar para evitar la presentación masiva de solicitudes de arbitraje en contra de las Entidades Arbitrantes.
                        7. Renuncia a demandas colectivas sin arbitraje y juicio con jurado: Usted y cualquier Entidad Arbitrante aceptan que, en la mayor medida permitida por la ley, si por cualquier motivo procede una Disputa en tribunales en lugar del arbitraje: (1) usted y cualquier Entidad Arbitrante renuncian al derecho a un juicio con jurado; (2) la Disputa procederá únicamente sobre una base individual, no colectiva ni representativa; y (3) ni usted ni ninguna Entidad Arbitrante pueden ser miembros de una demanda colectiva o representativa, ni de otra forma participar en ningún procedimiento general colectivo, representativo, consolidado o de abogado privado.
                        8. Divisibilidad. Excepto por lo específicamente previsto en el presente documento, si alguna parte del Acuerdo de Arbitraje y Resolución de Disputas se considera inválida o imposible de hacer cumplir, dicha parte se eliminará y el resto del presente Acuerdo de Arbitraje y Resolución de Disputas permanecerá en total vigor y efecto.
                        9. Cambios: Si en el futuro realizamos cambios a este Acuerdo de Arbitraje y Resolución de Disputas (distinto a un cambio en la Dirección de Notificación), dichos cambios no aplicarán a ninguna Disputa para la cual usted ya haya entregado Notificación a cualquier Entidad Arbitrante.
                        vTOSSTR221205SPA



                        Terms of Use

                        Version 9.0

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                          TERMS OF USE

                          PLEASE READ THESE TERMS OF USE (THESE “TERMS OF USE”) CAREFULLY. THESE TERMS OF USE GOVERN YOUR ACCESS TO OR USE OF ALL OR PART OF ANY WEBSITE OR MOBILE APPLICATION OF ROOMSTOGO.COM, INC. OR ITS AFFILIATES (COLLECTIVELY, “RTG,” “WE,” “US,” OR “OUR”), INCLUDING ROOMSTOGO.COM, ROOMSTOGO.SERVICE-NOW.COM AND ANY OTHER SITE, MOBILE APPLICATION OR ONLINE SERVICE, INCLUDING ANY SHOPPING CART FUNCTIONALITY INCLUDED ON SUCH SITES WHERE THESE TERMS OF USE ARE POSTED (COLLECTIVELY, THE “SITE”). THESE TERMS OF USE DO NOT AMEND ANY OTHER AGREEMENT YOU MAY HAVE WITH RTG FOR PRODUCTS OR SERVICES.

                          PLEASE NOTE: THESE TERMS OF USE CONTAIN A MUTUAL DISPUTE RESOLUTION/ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. THESE PROVISIONS AFFECT HOW DISPUTES ARE RESOLVED. YOU AGREE TO BE BOUND BY THESE PROVISIONS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW THESE PROVISIONS CAREFULLY.

                          PLEASE NOTE: If any part of any of these Terms of Use is found invalid or unenforceable, then that part shall be stricken and all other parts shall remain in full force and effect, except as otherwise specifically provided herein.

                          1. Changes to Terms/Site. We reserve the right to modify or amend these Terms of Use, as well as any aspect of the Site, at any time. All changes will be effective immediately upon posting to the Site. By accessing or using the Site after changes are posted, you agree to and accept those changes.

                          2. Third-Party Web Sites. The Site may link to, or be linked to, websites not maintained or controlled by RTG. Those links are provided as a convenience, and RTG is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party web site or any products or services made available through those web sites. Please take care when leaving the Site to visit a third-party web site. You should read the terms of use and privacy policy for each web site that you visit.

                          3. Intellectual Property Rights. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of RTG or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, or any other intellectual property belonging to RTG or any third party is strictly prohibited and may be prosecuted to the maximum extent of the law. The Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. All rights not expressly granted herein are reserved by RTG and its licensors.

                          4. Use of the Site; Compliance. You may download and print one copy of the Site’s visible content for your personal and noncommercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices. You may not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, distribute, or create derivative works of the Site or any part of the Site without the prior written consent of RTG. For example, you may not copy, reproduce, publish, upload to another web site, or otherwise distribute any of the images on the Site. You may not use the Site for unlawful purposes. You may not access, use, or copy any portion of the Site or its content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. User activities that aim to render the Site or associated services inoperable or to make their use more difficult are forbidden. You are responsible for complying with all local, state, and federal laws and regulations that apply to your use of the Site. You may not upload to, distribute or otherwise publish through the Site any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site. Some features on the Site may require you to register or create an online account (“Account”). You agree to provide true, accurate, current and complete information about yourself. You are responsible for protecting and maintaining the confidentiality of your login credentials and password and for restricting access to your computer or other device used to access your Account. You agree that you will be responsible for any and all statements made, and acts or omissions that occur on or through the Site, through the use of your online account and password, whether or not authorized by you. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, you agree to notify RTG immediately at 888-709-5380 or internetsalessupport@roomstogo.com. RTG may terminate your account and suspend your use of the Site for any reason without prior notice to you, including but not limited to if RTG suspects that your account is being used in an unauthorized manner or that you are in violation of these Terms of Use.

                          5. Feedback. RTG welcomes comments regarding the Site, including any products or services available through the Site (“Feedback”). If you submit any Feedback to us regarding the Site, you are granting to RTG a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) such Feedback, in any medium or format, and that such Feedback will not be considered or maintained as confidential. We may use any feedback that you send us in our discretion and without attribution or compensation to you.

                          6. Privacy. Your use of the Site is subject to our Privacy Notice, which is specifically incorporated by reference. You may obtain a copy of our Privacy Notice by clicking here. You consent to being contacted by phone or text message to any telephone number You have previously provided to RTG. You acknowledge that RTG may collect, record, use, share, and otherwise process your personal information, including through the use of automated technologies, as described in the Privacy Notice.

                          7. Customer Communications. Notwithstanding the context in which you provide your e-mail address or telephone number, any prior consents you may have provided to receive marketing and/or non-marketing telephone calls/SMS/MMS messages, any revocation of said consent and any request to be placed on a federal, state or internal do-not-call list, you consent to RTG, its affiliates, any other intended beneficiary of your agreements with RTG, and any third-party service providers, including, but not limited to, delivery service providers and survey/research companies, contacting you using any e-mail address or any telephone number that you provide. You agree that any SMS/MMS messages and/or telephone calls may be sent or placed using an automatic telephone dialing system or prerecorded or artificial voice at any time of day. You agree that such communications may be made for any purpose including, without limitation, processing and servicing any order, arranging delivery, conducting surveys (including satisfaction surveys), researching and improving products, providing customer service and marketing. You agree that RTG, its affiliates, any other intended beneficiary of your agreements with RTG, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. You further agree that each short code and/or telephone number used to communicate with you is an independent message campaign, separate from any other communication campaign you may receive from or on behalf of RTG, its affiliates, any other intended beneficiary of your agreements with RTG, and any third-party service providers. To stop, unsubscribe or otherwise revoke your consent to receive messages from a specific campaign, you must text “STOP” to each individual campaign you no longer wish to receive messages from. You agree that that by texting “STOP” to a given message campaign, you will ONLY be unenrolled from text messages from that specific message campaign. If you wish to opt out of ALL message campaigns, you must text “STOP” to each message campaign. Alternatively, to opt out, you may call RTG at: (800) 766-6786 or send notice of your request to: ATTN Corporate Legal Department, 11540 US Hwy 92 E, Seffner, FL, 33584. Any other attempt to revoke consent shall be invalid and of no effect. You further agree that the methods of revocation described in this paragraph are reasonable. You certify, warrant and represent that any telephone numbers you provide to us are your contact numbers and not someone else’s. You represent that you are permitted to receive calls and text messages at the telephone numbers you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. RTG may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. For customer support please call us at 800-766-6786. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages. You agree that the terms of your agreements with RTG were arrived at by a mutually agreed, bargained-for exchange and that all terms are essential.

                          8. Purchase Information. If you submit payment information that is incorrect or invalid, your payment will not be processed. We have no responsibility or liability if your payment method is declined by your financial institution or any third party financing company. Payments are processed by our third-party payment processor. Refunds, if available, are solely the responsibility of RTG and are at RTG’s sole discretion.

                          9. Merchandise Availability. The prices and availability of merchandise on the Site may change at any time without notice to you. Merchandise prices and selection may vary from region to region and differ between the Site and stores. Availability of merchandise may be limited and merchandise may not be available for immediate delivery.

                          10. NO WARRANTY.
                          A. SOME MERCHANDISE SOLD VIA THE SITE COMES WITH A LIMITED PRODUCT WARRANTY. SEE OUR “Online Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement” FOR WARRANTY DETAILS.

                          B. THE SITE IS PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. RTG DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. RTG DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.

                          C. RTG IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS ON THE SITE. WE RESERVE THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RTG EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

                          D. RTG HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM RTG OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY.

                          11. NO LIABILITY.
                          A. IN NO EVENT WILL RTG OR ANY OF ITS PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONSULTANTS, AGENTS, SUPPLIERS, LICENSORS, PREDECESSORS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF RTG HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE.

                          B. WITHOUT LIMITING THE FOREGOING, IF RTG IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOTICE OF ANY CLAIM MUST BE PROVIDED WITHIN ONE YEAR OF ITS ACCRUAL OR IT IS FOREVER WAIVED AND TIME BARRED.

                          C. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF ROOMS TO GO, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY.

                          12. Indemnification. You agree to indemnify, defend, and hold harmless RTG, and each of its parents, subsidiaries, shareholders, members, directors, officers, employees, representatives, consultants, agents, suppliers, licensors, predecessors, successors and assigns, from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including, without limitation, reasonable attorneys’ fees and costs) that arise out of or in connection with your access to or use of the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the Site, your order of merchandise through the Site, or your violation of these Terms of Use. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with RTG in asserting any available defenses. This provision does not apply to intentional or reckless acts or gross negligence on the part of RTG. If New Jersey law applies, this provision also does not apply to negligence or strict liability on the part of RTG.

                          13. Copyright. RTG asks that its users respect the rights of intellectual property owners. If you believe that your work has been copied on the Site in a way that constitutes infringement, you agree to provide RTG the following information in the form prescribed by Section 512 of Title 17, United States Code:

                          A. A description of the copyrighted work or works that you claim have been infringed;
                          B. A description of the allegedly infringing material, including its location on the Site;
                          C. Your address, telephone number, and email address;
                          D. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
                          E. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
                          F. An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

                          RTG’s Copyright Agent for notice of claims of copyright infringement on the Site is: copyrightagent@roomstogo.com; Copyright Agent, Rooms To Go Internet Sales Support, 11540 Highway 92 East, Seffner, FL 33584.

                          14. Linking to the Site. If you operate a web site and are interested in linking to the Site: you agree that (i) the link must be clearly marked; (ii) the link and its use must be in connection with a web site of appropriate subject matter; (iii) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with RTG’s names and trademarks; (iv) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by RTG; and (v) the link, when activated by a user, must display the Site full-screen and not within a “frame.” RTG reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms of Use or through other notice.

                          15 Governing Law and Venue. These Terms of Use are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply. If the Arbitration Agreement is ever deemed unenforceable or void, or a dispute between the parties is not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the federal and state courts that encompass Hillsborough County, Florida, and you waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to: (i) inconvenient forum or (ii) any other basis or any right to seek to transfer or change venue of any such action to another court.

                          16. Assignment. We may assign our rights and delegate our duties under these Terms of Use at any time to any party without notice to you. You may not assign these Terms of Use without our prior written consent.

                          17. Interpretation. These Terms of Use, and, as applicable, our Online Terms and Conditions of Sale, are the entire agreement between you and RTG with respect to your access to and use of the Site. RTG’s failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by RTG. If any provision of these Terms of Use is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as otherwise specifically set forth herein (i.e., in connection with the Dispute Resolution section (including the Arbitration Agreement)). The headings in these Terms of Use are for convenience only and do not affect the interpretation of these Terms. These Terms will inure to the benefit of RTG’s successors and assigns.

                          18. Survival. Any provisions of these Terms of Use that are intended to survive termination (including any provisions regarding indemnification, limitation of our liability, choice of law and venue, and the Dispute Resolution section, including the Arbitration Agreement, class action waiver, and jury trial waiver) will continue in effect beyond any termination of these Terms of Use or of your access to the Site.

                          19. Electronic Communications. These Terms and any other documentation, agreements, notices, or communications between you and RTG may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.

                          DISPUTE RESOLUTION (INCLUDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER). READ CAREFULLY – THIS SECTION (INCLUDING PARAGRAPHS 20-28 SET FORTH BELOW) AFFECTS YOUR LEGAL RIGHTS. AS SET FORTH ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU MUST PROVIDE NOTICE TO US, PURSUANT TO THE PROCEDURES SET FORTH IN THIS DISPUTE RESOLUTION SECTION, OF ANY CLAIM WITHIN ONE YEAR OF ITS ACCRUAL OR YOUR CLAIM SHALL BE WAIVED AND TIME-BARRED.

                          Arbitration Agreement.

                          20. Mandatory Informal Dispute Resolution Process. If you and any Arbitrating Entity (defined below) have a Dispute (defined below), the parties to the Dispute agree that they will first make a good faith effort to resolve it informally. This process should lead to a resolution. In connection with any Dispute, a notice (“Notice”) must be sent to the other party that describes the Dispute. The Notice must include the claimant’s name, address, telephone number, email address, sufficient information to identify any transaction at issue; and a detailed description of (i) the Dispute, (ii) the nature and basis of the claims, and (iii) the nature and basis of the relief sought with a calculation for it. The Notice must be personally signed by the party initiating the Dispute (and counsel if represented). You must send the Notice by email to legalnotices@roomstogo.com or by mail to: Legal Department, 11540 Highway 92 East, Seffner, FL 33584. If an Arbitrating Entity has a Dispute with you, it will send the Notice to the address on file for you. After a fully completed Notice is received, you and the Arbitrating Entity agree to negotiate in good faith, including through an informal and individualized telephone conference between you and the Arbitrating Entity if the party receiving the Notice makes such a request. If such a request is made, you and a representative of the Arbitrating Entity must personally appear at and participate in the telephone conference (if the parties are represented by counsel, counsel may also participate). Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating a claim in arbitration. If the sufficiency of a Notice or compliance with this Mandatory Informal Dispute Resolution Process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and during such court proceeding any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. Nothing in this paragraph limits the right of a party to seek damages or other relief in arbitration for noncompliance with this Mandatory Informal Dispute Resolution Process. All applicable limitations periods (including statutes of limitations) shall be tolled from the date of receipt of a completed Notice through the conclusion of this Mandatory Informal Dispute Resolution Process. You or we may commence arbitration only if the Dispute is not resolved through this Mandatory Informal Dispute Resolution Process.

                          21. Arbitration Procedures. After exhaustion of the Mandatory Informal Dispute Resolution Process, You and any “Arbitrating Entity” (which is referred to as “We,” “Us” and “Our” for purposes of this dispute resolution section and includes RTG, any third party delivery service provider that delivers, services or attempts to deliver or service your merchandise, and any of its or their affiliates, and all of its or their parent companies, subsidiaries, divisions, shareholders, members, managers, partners, trustees, directors, officers, employees, representatives, predecessors, successors, or assigns) agree that any unresolved dispute between You and any Arbitrating Entity, including but not limited to any dispute that relates in any way to Your relationship with any Arbitrating Entity, including, but not limited to, any product or service sold, performed, or distributed by any Arbitrating Entity, any transaction with any Arbitrating Entity, any warranty made by any Arbitrating Entity, the terms and conditions of sale, to the financing of any purchase from any Arbitrating Entity, the delivery, attempted delivery, servicing, or installation of your merchandise, to the use, transmission, collection or storage of personal information, or the Terms of Use or the Privacy Notice, including disputes under federal or state statutes, common law, or tort law, whether legal or equitable (“Dispute”) must be resolved exclusively through final and binding individual arbitration with the limited exception set forth below. The term “Dispute” and the requirement to arbitrate will be broadly interpreted. Notwithstanding the foregoing, You or any Arbitrating Entity may elect to have a Dispute heard in small claims court so long as the matter proceeds only on an individual (not a class or representative) basis and seeks individual relief, and so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction. This election may be made before or after an arbitrator is appointed consistent with AAA Rule 9. Notwithstanding the foregoing, you and any Arbitrating Entity may bring suit in court to enjoin infringement or other misuse of intellectual property rights. This Arbitration Agreement applies to disputes arising before, on, or after the date of Your visit to the site or the date of Your purchase, regardless of whether any warranty is in effect, and it survives cancellation of Your order or other termination of any agreement You may have with any Arbitrating Entity along with the remainder of the Dispute Resolution Section.

                          The arbitration shall be administered by and conducted in accordance with the applicable rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules (where appropriate) (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available online at www.adr.org.You and We agree that the AAA’s administrative determination to register this Arbitration Agreement means it comports with the Consumer Due Process Protocol and that neither a court nor an arbitrator may revisit that decision. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Arbitration Agreement, the parties shall agree on an administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an administrator that will do so. An arbitration demand must be accompanied by a certification of compliance with the Mandatory Informal Dispute Resolution Process and be personally signed by the party initiating arbitration (and counsel, if represented). By submitting an arbitration demand, the party and counsel represent that, as in court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 against represented parties and their counsel. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or through written submissions, except any Dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing unless the parties agree otherwise. Both parties reserve the right to request a hearing in any matter from the arbitrator. You and an Arbitrating Entity representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually agreed location. If requested by either party, You and an Arbitrating Entity representative shall personally appear (with counsel if represented) at an individualized telephone case management conference with the AAA before an arbitrator is appointed. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the maximum extent permitted by applicable law, You and We agree that each may bring claims against the other only in Your or Our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both You and We agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. An arbitrator must follow and enforce these Terms of Use as a court would. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated. The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Judgment on any arbitration award may be entered in any court of competent jurisdiction, except an award that has been satisfied may not be entered in any court. An award shall have no preclusive effect in any other arbitration or proceeding in which You are not a named party.

                          22. Delegation/Arbitrability. You and we agree that these Terms of Use evidence a transaction in interstate commerce and the Federal Arbitration Act (“FAA”) applies to this Arbitration Agreement exclusively and governs its interpretation and enforcement. The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (i) issues that are reserved for a court in these Terms of Use; (ii) issues that relate to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; and (iii) issues that relate to the arbitrability of any Dispute.

                          23. Costs of Arbitration. (A) Arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and We agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, You or We may elect to engage with the AAA regarding arbitration fees, and agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.

                          (B) If You or any Arbitrating Entity files or causes to be filed in any court, agency, or other non-arbitral tribunal a Dispute that is subject to arbitration under this Arbitration Agreement (an “Arbitrable Suit”), the defendant/respondent may provide written notice to the plaintiff/claimant (or its attorney) of its duty to arbitrate the Arbitrable Suit and to comply with the Mandatory Informal Dispute Resolution Process set forth above. If the plaintiff/claimant does not dismiss the Arbitrable Suit within 14 calendar days of such notice, and the defendant/respondent successfully moves to compel compliance with the terms of this Arbitration Agreement, the plaintiff/claimant shall be responsible for paying the reasonable attorneys’ fees and other costs incurred by the defendant/respondent in responding to and moving to compel arbitration of the Arbitrable Suit to the maximum extent permitted by applicable law. Any request for such fees and costs shall be addressed to and decided by an arbitrator as if it were a Dispute and otherwise addressed in accordance with these Terms of Use.

                          24. Additional Procedures for Mass Arbitration. You and We agree that these Additional Procedures for Mass Arbitration (in addition to the other provisions of this Arbitration Agreement) shall apply if You choose to participate in a Mass Arbitration. If 25 or more similar Disputes (including Yours) are asserted against an Arbitrating Entity by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), You understand and agree that the resolution of Your Dispute might be delayed and ultimately proceed in court. If Your Dispute is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for Your Dispute from the time that your Dispute is first submitted to the AAA until Your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.

                          STAGE ONE: If at least 50 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of Disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stage One), and the Arbitrating Entity shall pay the mediator’s fee.

                          STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of Disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage Two). No more than three cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining Disputes with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and the Arbitrating Entity shall pay the mediator’s fee.

                          Upon the completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Terms of Use, including the remaining provisions of this Dispute Resolution section. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Mass Arbitration, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to Your Dispute and are not enforceable, then Your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of these Terms of Use.

                          25. Future Changes to Arbitration Agreement. If we make any future changes to this Arbitration Agreement (other than a change to our contact information), You may reject any such change by sending a personally signed, written notice to the following address within 30 days of the change with a clear statement describing the changes to the Arbitration Agreement that you wish to opt out: by email to legalnotices@roomstogo.com or by mail to Legal Department, 11540 Highway 92 East, Seffner, FL 33584. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change, You are agreeing that You will arbitrate any Dispute between You and the Arbitrating Entities (defined above) in accordance with this version of the Arbitration Agreement.

                          26. Severability. Except as specifically provided herein, if any part of this Dispute Resolution Agreement is found invalid or unenforceable, then it shall be stricken and the other parts of this Dispute Resolution Agreement shall remain in full force and effect.

                          Class Action Waiver; Jury Trial Waiver.
                          27. Class Action Waiver. YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.

                          28. Jury Trial Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL.

                          Contact Us. If you have any other questions or concerns regarding these Terms of Use, please contact us by mail at: Rooms To Go Internet Sales Support, 11540 Highway 92 East, Seffner, FL 33584, or by email: internetsalessupport@roomstogo.com.

                          Photo Contest

                          Version 3.0

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                          Table of Contents



                            Rooms To Show Photo Contest
                            Official Rules

                            NO PURCHASE, PAYMENT, OR DONATION OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS CONTEST. A PURCHASE, PAYMENT OR DONATION WILL NOT INCREASE OR IMPROVE YOUR CHANCES OF WINNING.

                            1. ELIGIBILITY. Roomstogo.com, Inc. (“Sponsor”) of the “Rooms To Show Photo Contest” (the “Promotion”) is only open to those who, as of the start date, are legal residents of Alabama, Georgia, Florida, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas and Virginia and who have reached the age of majority in their state of residence. The Promotion is void where prohibited or restricted by law. Employees, officers and directors of Sponsor and its parents, subsidiaries, affiliates, divisions, advertising and promotion agencies involved in the administration of this Promotion, and the immediate families (defined as parents, spouses, children, siblings, grandparents and their respective spouses) or members of the same household (whether related or not) of each such employee, officer and director), are not eligible to enter.

                            2. TIMING. The Promotion entry period begins at 12:00 AM Eastern Time (“ET”) on 10/7/22 and ends at 11:59:00 PM ET on 12/7/22 (the “Entry Period”). Sponsor’s computer is the official timekeeping device for the Promotion. Winners will be selected on or about 12/17/22.

                            3. HOW TO ENTER. To enter, go to www.roomstogo.com/landing/ugc-contest and follow the instructions for entering.

                            This is a contest where customers will be prompted to upload their best photo of Rooms To Go Furniture in their home. To enter your submission (each an “Entry”), upload a JPG or PNG file of your entry to www.roomstogo.com/landing/ugc-contest and submit your entry through the website. Any other attempt to submit an entry is void.

                            Limit 10 entries maximum per person. Multiple entries, mass entries, and entries generated by script, macro, or other automated means or by any means that subvert the entry process will be void.

                            Complete all requested information during the entry process in accordance with the on-screen instructions. You must complete all required information to be eligible to win. All entries must be received by Sponsor during the Entry Period. Any attempt by any participant to obtain additional entries beyond the limit by using multiple/different email addresses, identities, registrations, or any other methods will void that entrant’s entries and that entrant may be disqualified. Use of any automated system to participate is prohibited and will result in disqualification. Sponsor is not responsible for lost, late, incomplete, invalid, void, unintelligible or misdirected entries, which will be disqualified.
                            In the event of a dispute as to an entrant’s Entry, the natural person who is the authorized account holder of the email address will be deemed to be the entrant, but only if that person is otherwise eligible to enter the Promotion. The “authorized account holder” is the natural person assigned to an email address by an Internet access provider, online service provider, Internet service provider, online service provider or other organization responsible for assigning email addresses for the domain associated with the submitted address. Each potential winner may be required to show proof of being the authorized account holder. If a dispute cannot be resolved to Sponsor’s satisfaction, the winning entrant may be deemed ineligible. All entries become the exclusive property of Sponsor, and none will be acknowledged or returned. Proof of submission will not be deemed proof of receipt of entry by Sponsor.

                            4. INTELLECTUAL PROPERTY LICENSE AND RELEASE: You represent, warrant and agree that you are the sole creator of the Entry or, if you are not the sole creator of the Entry, you have the express permission of any person who helped you prepare the Entry, and to grant the rights you grant herein. By submitting an Entry, you irrevocably grant to Sponsor and those acting with its authority, the exclusive unrestricted, absolute, irrevocable, perpetual, worldwide right and license to use your Entry, name, address, likeness, voice, biographical and personal background information, and statements, without further compensation, consideration, or notice or permission, and to reproduce, copy, modify, create derivative works of, display, perform, exhibit, distribute, transmit or broadcast, publicly or otherwise, or otherwise use and permit to be used the Entry or any part thereof, whether alone or in combination with other materials, in any media now known or hereafter developed, in connection with any purpose, including but not limited to advertising, promotion, publicity, and trade. The rights granted under this paragraph shall extend to all Entries and all other submitted materials related to the Promotion, including those submitted by non-winners and winners. By submitting your Entry, you also represent, warrant and agree that you have all rights, approvals and/or consents necessary to submit the Entry on the terms provided and your Entry does not infringe on the copyright of another party or the rights of any other person or entity or any law. Your Entry must not contain any inappropriate or offensive materials, as determined by Sponsor. Any Entry, which in the sole opinion of Sponsor, is deemed inappropriate (e.g., defamation, nudity, pornography, gratuitous violence, inappropriate language, obscene, illegal, racially or morally offensive or likely to transmit or contain a virus, corrupted file or any similar element, etc.) or is inconsistent with the theme or image of the Promotion may be rejected and will result in disqualification. Entries must comply with all laws, rules, and regulations including, but not limited to, those concerning copyright, plagiarism, trademark, defamation and invasion of privacy. YOU WILL NOT BE PAID FOR YOUR ENTRY or for granting any of these rights. You agree to waive all claims to and shall receive no royalties of any kind now or in the future from Sponsor, its affiliates, or its licensees, successors and assigns for use of your Entry or otherwise, and you represent, warrant and agree that no other party is entitled to claim royalties from the use of the Entry and that your Entry is not subject to any collective bargaining agreements.

                            5. SELECTION OF WINNERS: Sponsor or its designees as judges will select winners on the basis of quality of image. Sponsor or its designees as judges define quality based on the subjective criteria of lighting, angles, styling of the furniture and overall quality of the photo. Sponsor reserves the right to select or disqualify any entries as it deems appropriate, at its sole discretion. Sponsor’s and judges’ decisions are final on all matters relating to this Promotion. Return of any prize or prize notification as undeliverable, the inability of the Sponsor to contact the potential winner after reasonable effort, or failure of potential winner to respond within three days of first attempted notification, will result in forfeiture of prize and selection of an alternate winner. The entrant selected must comply with all terms and conditions of these Official Rules, and winning is contingent upon fulfilling all requirements and requests of Sponsor during the verification process. The potential winner will be notified via email. The potential winner may be required to execute and return to Sponsor a notarized Affidavit of Eligibility, a Liability Release, and, except where prohibited by law, a Publicity Release (an “Affidavit/Release”) in the form(s) provided by Sponsor in order to claim his/her prize. The Affidavit/Release must be returned to Sponsor by the date and/or time indicated. If the potential winner cannot be contacted within seven (7) days of the first attempt to contact him/her, or if the potential winner fails to return the Affidavit/Release within the specified time, or if any prize or prize notification is returned as undeliverable, or if the potential winner is found to be ineligible, or if the potential winner does not comply with the Official Rules or the requests of Sponsor, then the potential winner may be disqualified and an alternate winner selected by Sponsor in its sole discretion in his/her place.

                            6. AGREEMENT TO OFFICIAL RULES AND DECISIONS. By participating, each entrant fully and unconditionally agrees to be bound by and accepts these Official Rules, and the decisions of Sponsor (including, without limitation, decisions regarding eligibility of Entries, the selection of entrants and the winner, and the awarding of the prize), which are final and binding in all respects.

                            7. PRIZES. 3 prizes will be awarded in this Promotion. The maximum retail value of a prize is $1,000 dollars. A “prize” consists of and is limited only to $1,000 cash for First Place, $750 cash for Second Place, and $500 cash for Third Place. The prize must be accepted as awarded, and the prize is awarded “AS IS” with no warranty, representation or guarantee, express or implied, in fact or in law, made by Sponsor or for which Sponsor shall be liable, including, without limitation, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. No substitution, assignment or transfer of a prize is permitted, except by Sponsor, who reserves the right to substitute a prize with another prize of greater or equal value, in the event of unavailability of the advertised prize. Winner is solely responsible for any and all costs, fees, taxes and expenses associated with prize award, receipt and use, including, without limitation, all federal, state and local taxes on the prize. For prizes valued over $600, prize winner will be issued an IRS Form 1099 for the retail value of the prize. If a potential winner does not wish to accept the prize, an alternate winner will be selected from the pool of eligible entrants. All details of the prize not set forth herein will be determined by Sponsor in its sole discretion. All entrants and Entries are subject to verification prior to the awarding of a prize, as are the eligibility, age and other claims of information provided by a potential prize winner.

                            8. PUBLICITY. Except where prohibited by law, participation in the Promotion constitutes winner’s consent to Sponsor’s (and its designees’, successors’ and assigns’) use of winner’s name, biography, likeness, voice, photographs, video, opinions, statements, hometown, state and ­country for promotional purposes in any manner or media (including, without limitation, online), worldwide, in perpetuity, and without further payment, consideration, notice, review or consent.

                            9. GENERAL CONDITIONS. Sponsor reserves the right, in its sole discretion, to terminate, modify or suspend the Promotion if, in Sponsor’s opinion, there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Promotion, or if viruses, bugs, unauthorized intervention, fraud, technical difficulties or failures or any other factor beyond Sponsor’s reasonable control corrupt or affect the administration, security, fairness, integrity or proper conduct of the Promotion. In such event, Sponsor reserves the right (but does not have the obligation) in its sole discretion to award the prize at random from among eligible, non-suspect entries received up to the time of suspected impairment. Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Promotion or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. Any attempt by any person to deliberately damage any website or undermine the legitimate operation of this Promotion is a violation of criminal and civil laws, and should such an attempt be made, Sponsor reserves the right to seek damages and other remedies from any such person to the fullest extent permitted by law. Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision or any other provision of these Official Rules.

                            10. RELEASE. By entering, each entrant forever, fully and irrevocably releases and holds harmless Sponsor and its parents, subsidiaries and affiliates, and their respective agents, advertising and promotion agencies, affiliates, Promotion partners and prize suppliers, and Facebook, and all of their respective employees, officers, directors, shareholders, members, managers, partners, and agents from and against all claims, damages or liabilities arising in whole or in part, directly or indirectly, from entrant’s participation and/or entry in the Promotion and/or entrant’s award, receipt or use of any prize awarded in the Promotion.

                            11. LIMITATIONS OF LIABILITY. Sponsor is not responsible for: (a) incorrect or inaccurate transcription of entry information or late, lost, stolen, unintelligible, illegible, damaged, mutilated, altered, incomplete or misdirected Entries or Entries received through impermissible or illegitimate channels, all of which will be disqualified; (b) technical failures of any kind, including but not limited to the malfunctioning of any telephone, computer online systems, computer equipment, website, server provider, network, hardware or software; (c) the unavailability or inaccessibility of any website or service; (d) unauthorized intervention in any part of the entry process or the Promotion; (e) printing, typographical, electronic or human errors, which may occur in the offer or administration of the Promotion or the processing of Entries; or (f) any injury or damage to persons or property, including but not limited to entrant’s computer, which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Promotion, or from viewing, playing or downloading any material from Sponsor’s website(s), regardless of whether the material was prepared by Sponsor or a third party, and regardless of whether the material is connected to Sponsor’s websites by a hypertext link.

                            12. DISPUTES. Entrant agrees that: (a) any and all disputes, claims and causes of action arising out of or connected with this Promotion, or any prizes awarded shall be resolved individually, without resort to any form of class action, and solely and exclusively in a federal or state court located in Tampa, Florida; entrant submits to sole and exclusive personal jurisdiction to said courts in the State of Florida for any such dispute and irrevocably waives any and all rights to object to such jurisdiction; (b) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, but in no event attorneys’ fees; and (c) under no circumstances will entrant be permitted to obtain awards for and entrant hereby waives all rights to claim punitive, incidental, consequential, and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of entrant or Sponsor in connection with the Promotion shall be governed by, and construed in accordance with, the laws of the State of Florida, without giving effect to any choice of law or conflict of law rules of provisions (whether of the State of Florida, the United States, or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Florida.

                            13. DATA COLLECTION. Information collected in this Promotion will be administered by Sponsor in accordance with its Privacy Notice, located at https://legal.roomstogo.com/rtg-online#contract-fxauo3tp2

                            14. OFFICIAL RULES. These Official Rules are available at https://roomstogo.pactsafe.io/legal.html#contract-h1gr9j-mo or by sending a self-addressed envelope to “Rooms To Show Photo Contest–Rules Request.” c/o Rooms To Go Legal Department, 11540 HWY 92 East, Seffner, Florida.

                            15. WINNERS LIST. To request a list of winners, send a self-addressed postage-stamped envelope to “Rooms To Show Photo Contest–Winner List Request,” c/o Rooms To Go Legal Department, 11540 HWY 92 East, Seffner, Florida, 33584. Requests must be received by 01/30/23.

                            16. SPONSOR. The sponsor of the Promotion and the address at which the Sponsor may be contacted is Rooms To Go, 11540 HWY 92 East, Seffner, Florida, 33584 Attn: Legal Department.

                            Guard It Residential Furniture Protection Plan (Guardian)

                            Version 2.0

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                            Table of Contents